Broadcasts

Broadcasts allow you to schedule and execute messaging campaigns for specific contacts on a chosen date.

This section displays all the broadcasts you have created and scheduled, giving you a clear overview of your campaigns.

Fig. 1. Overview of your broadcasts

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Creating an SMS Broadcast

To create an SMS broadcast, follow these steps:

Step 1: Click on the + Create Broadcast button.

Fig. 1. Create Broadcast.

Step 2: Enter the following details:

• Broadcast name: Enter a name for your broadcast.

Select the group of recipients:

• Send to: Sends the broadcast to the selected lists or segments.

• Exclude from sending: Excludes contacts in the selected lists or segments from the broadcast.

After selecting all the necessary properties, click Next.

Fig. 2. Recipients selection.

Step 3: On the Channel tab configure the following:

• SMS channel type: Specifies that the broadcast is for SMS.

• SMS Template: Select the SMS template.

• Unsubscribe footer: Choose the unsubscribe footer type URL, Reply SMS, or Disabled.

Note

To use Opt-out via Reply, the number that will be used as the source number in the broadcast must have a Messaging Platform Trunk assigned to it in the DIDWW user panel. Learn how to assign a messaging platform trunk.

• SMS Campaign: Select the A2P Campaign for the broadcast.

• Source: Enter the source number.

After configuring all properties, click Next.

Note

Optionally, you can set up a WhatsApp or Email fallback channel.

Fig. 3. Channel selection.

Step 4: Review the broadcast details. Click Submit to complete the SMS broadcast creation.

Fig. 4. Broadcast review.

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Creating a WhatsApp Broadcast

WhatsApp “24-hour session”

When you send a message from your business WhatsApp, it starts a 24-hour session during which you can continue messaging the recipient.
For more information please visit the Official Meta Website

To create a WhatsApp broadcast, follow these steps:

Step 1: Click on the + Create Broadcast button.

Fig. 1. Create Broadcast.

Step 2: Enter the following details:

• Broadcast Name: Enter a name for your broadcast.

Select the group of recipients:

• Send to all contacts: Sends the broadcast to all contacts.

• Contact Segment: Sends the broadcast to a specified segment of contacts.

After selecting all the necessary properties, click Next.

Fig. 2. Recipients selection.

Step 3: On the Channel tab configure the following:

• WhatsApp Channel Type: Specifies that the broadcast is for WhatsApp.

• WhatsApp Template: Select the WhatsApp template.

• Source: Enter the source number.

After configuring all properties, click Next.

Note

Optionally you may set up an SMS or Email fallback channel.

Fig. 3. Channel selection.

Step 4: Review the broadcast details. Click Submit to complete the WhatsApp broadcast creation.

Fig. 4. Broadcast review.

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Creating an Email Broadcast

To create an Email broadcast, follow these steps:

Step 1: Click on the + Create Broadcast button.

Fig. 1. Create Broadcast.

Step 2: Enter the following details:

• Broadcast Name: Enter a name for your broadcast.

Select the group of recipients:

• Send to all contacts: Sends the broadcast to all contacts.

• Contact Segment: Sends the broadcast to a specified segment of contacts.

After selecting all the necessary properties, click Next.

Fig. 2. Recipients selection.

Step 3: On the Channel tab configure the following:

• Email Channel Type: Specifies that the broadcast is for Email.

• Email Template: Select the Email template.

• Domain: Select the Domain.

• Sender: Select the Sender

• Reply-to Address: Select the the email address where responses from recipients are directed if they reply to the broadcast email.

After configuring all properties, click Next.

Note

Optionally you may set up an SMS or Whatsapp fallback channel.

Fig. 3. Channel selection.

Step 4: Review the broadcast details. Click Submit to complete the Email broadcast creation.

Fig. 4. Broadcast review.

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Scheduling a Broadcast

Note

To schedule a broadcast, you must first create a Broadcast.

Step 1: To schedule a broadcast, click the action button for your broadcast and select Schedule.

Fig. 1. Opening the Schedule window.

Step 2: The Schedule Broadcast pop-up window provides several scheduling options:

Scheduling Options

Option	Description
Start now	Begins the broadcast immediately.
Only working hours	Configures the broadcast to be delivered between 8:00 a.m. and 10:00 p.m. local time. Delivery outside these hours will be postponed. If the time zone for contacts is not configured, the fallback time zone will be taken from the broadcast settings, as specified in Time zone.
Only working days	Configures the broadcast to be delivered Monday through Saturday. Delivery outside these days will be postponed. If the time zone for contacts is not configured, the fallback time zone will be taken from the broadcast settings, as specified in Time zone.
Both Only working hours and Only working days	Configures the broadcast to be delivered between 8:00 a.m. and 10:00 p.m. local time, Monday through Saturday. Delivery outside these hours will be postponed. If the time zone for contacts is not configured, the fallback time zone will be taken from the broadcast settings, as specified in Time zone.
Time zone	Lets you select the time zone for the broadcast.
Schedule at	Allows you to set an exact date for the broadcast.

After selecting the desired options, click Schedule.

Fig. 2. Scheduling a broadcast.