Broadcasts
Broadcasts allow you to schedule and execute messaging campaigns for specific contacts on a chosen date.
This section displays all the broadcasts you have created and scheduled, giving you a clear overview of your campaigns.
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Fig. 1. Overview of your broadcasts
Creating an SMS Broadcast
To create an SMS broadcast, follow these steps:
Step 1: Click on the + Create Broadcast button.
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Fig. 1. Create Broadcast.
Step 2: Enter the following details:
Broadcast name: Enter a name for your broadcast.
Select the group of recipients:
Send to all contacts: Sends the broadcast to all contacts.
Contact Segment: Sends the broadcast to a specified segment of contacts.
After selecting all the necessary properties, click Next.
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Fig. 2. Recipients selection.
Step 3: On the Channel tab configure the following:
SMS channel type: Specifies that the broadcast is for SMS.
SMS Template: Select the SMS template.
Unsubscribe footer: Choose the unsubscribe footer type URL, Reply SMS, or Disabled.
SMS Campaign: Select the A2P Campaign for the broadcast.
Source: Enter the source number.
After configuring all properties, click Next.
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Fig. 3. Channel selection.
Step 4: Review the broadcast details. Click Submit to complete the SMS broadcast creation.
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Fig. 4. Broadcast review.
Creating a WhatsApp Broadcast
WhatsApp “24-hour session”
When you send a message from your business WhatsApp, it starts a 24-hour session during which you can continue messaging the recipient.
For more information please visit the Official Meta Website
To create a WhatsApp broadcast, follow these steps:
Step 1: Click on the + Create Broadcast button.
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Fig. 1. Create Broadcast.
Step 2: Enter the following details:
Broadcast Name: Enter a name for your broadcast.
Select the group of recipients:
Send to all contacts: Sends the broadcast to all contacts.
Contact Segment: Sends the broadcast to a specified segment of contacts.
After selecting all the necessary properties, click Next.
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Fig. 2. Recipients selection.
Step 3: On the Channel tab configure the following:
WhatsApp Channel Type: Specifies that the broadcast is for WhatsApp.
WhatsApp Template: Select the WhatsApp template.
Source: Enter the source number.
After configuring all properties, click Next.
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Fig. 3. Channel selection.
Step 4: Review the broadcast details. Click Submit to complete the WhatsApp broadcast creation.
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Fig. 4. Broadcast review.
Creating an Email Broadcast
To create an Email broadcast, follow these steps:
Step 1: Click on the + Create Broadcast button.
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Fig. 1. Create Broadcast.
Step 2: Enter the following details:
Broadcast Name: Enter a name for your broadcast.
Select the group of recipients:
Send to all contacts: Sends the broadcast to all contacts.
Contact Segment: Sends the broadcast to a specified segment of contacts.
After selecting all the necessary properties, click Next.
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Fig. 2. Recipients selection.
Step 3: On the Channel tab configure the following:
Email Channel Type: Specifies that the broadcast is for Email.
Email Template: Select the Email template.
Domain: Select the Domain.
Sender: Select the Sender
Reply-to Address: Select the the email address where responses from recipients are directed if they reply to the broadcast email.
After configuring all properties, click Next.
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Fig. 3. Channel selection.
Step 4: Review the broadcast details. Click Submit to complete the Email broadcast creation.
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Fig. 4. Broadcast review.
Scheduling a Broadcast
Note
To schedule a broadcast, you must first create a Broadcast.
Step 1: To schedule a broadcast, click the action button for your broadcast and select Schedule.
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Fig. 1. Opening the Schedule window.
Step 2: The Schedule Broadcast pop-up window provides several scheduling options:
Option |
Description |
---|---|
Start now |
Begins the broadcast immediately. |
Only working hours |
Configures the broadcast to be delivered between 8:00 a.m. and 10:00 p.m. local time. |
Only working days |
Configures the broadcast to be delivered Monday through Saturday. |
Both Only working hours and Only working days |
Configures the broadcast to be delivered between 8:00 a.m. and 10:00 p.m. local time, Monday through Saturday. |
Time zone |
Lets you select the time zone for the broadcast. |
Schedule at |
Allows you to set an exact date for the broadcast. |
After selecting the desired options, click Schedule.
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Fig. 2. Scheduling a broadcast.