Delivery Method: Email

The Email Delivery Method now supports multiple email destinations. This allows you to receive the same notification or call-recording at several destinations by using a single Email Delivery Method.

The information to be entered is:

  • A friendly name for identifying this Delivery Method.

  • The email address to which the message should be sent. This email address may have been previously configured as Contact Method for a specific contact, or may be added as required.

  • The subject to be included in the email.

  • The email message text, including the optional dynamic fields as detailed above.

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Fig. 1. Email Delivery Method

Note

When the file is delivered, its name is automatically generated based on the call metadata. Example format: 2025-05-07 06:57:38 UTC_1234567890_9876543210_20250507065758838.mp3

Each section of the file name includes the following details:

  • Call start date and time – 2025-05-07 06:57:38 shows when the call began.

  • Time zone – UTC indicates the time is recorded in Coordinated Universal Time.

  • Source number – 1234567890 is the number that initiated the call.

  • Destination number – 9876543210 is the number that received the call.

  • Delivery timestamp – 20250507065758838 marks when the file was generated for email delivery, in the format YYYYMMDDHHMMSSmmm.