Quickstart with SMS Templates

This guide covers how to create and configure SMS templates and customize opt-out settings for your messaging campaigns in the DIDWW Messaging Platform.

Templates save you time, ensure brand consistency, and enable personalization through dynamic fields that automatically insert recipient-specific information like names or custom attributes.

Setting up SMS templates is the essential step before using the platform’s communication features. These templates can be used in broadcasts and automated workflows, providing compliant and personalized messaging.



Before You Begin

Before creating SMS templates, make sure you have:

  • An Active A2P Campaign – Required to send test SMS messages and preview templates. To activate, visit A2P Campaign.

  • A Positive DIDWW Balance – Your account balance must be positive to send SMS messages successfully.



Step 1: Create an SMS Template

Creating an SMS template is the first step in preparing message content that can be reused across your campaigns and automation workflows. In this step, you’ll define the structure and wording of your SMS, add personalization using dynamic fields, and configure optional settings such as opt-out options and URL shortening.

Create a New Template

Learn how to create a new SMS template to streamline your messaging campaigns.

Creating a New SMS Template


Step 2: Personalize SMS Opt-out Settings

While creating an SMS template, you can enable opt-out settings to let recipients unsubscribe, ensuring compliance and a better customer experience. By default, a basic opt-out is applied, but you can customize it to match your brand.

To configure opt-out settings for your SMS templates, and to customize the message shown to users who unsubscribe, follow the instructions in the guide below:

SMS Opt-out Settings

Learn how to configure opt-out settings for your SMS templates to ensure they comply with all regulations.

SMS Opt-out Settings



Next Step

Quickstart with SMS Broadcasts

Send Broadcasts – Instantly send or schedule bulk messages via preferred channel to reach your audience efficiently.

Quickstart with SMS Broadcasts