All Contacts

The All Contacts page offers a complete list of all the contacts you’ve created, bringing them together in one easy-to-access location.

In this section, you can:

• Download all your contacts as a CSV file.

• Create new contacts.

• Filter your contacts.

• View contact details, edit or delete them

Fig. 1. All Contacts.

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Downloading Contacts as a CSV File

Step 1: To download your contacts, click the Download CSV button.

Fig. 1. Download CSV Button.

Step 2: A pop-up window will appear. Enter a file name and select a location on your device, then click Save to complete the download.

Fig. 2. Downloading Contacts.

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Creating New Contacts

Step 1: To create a new contact, click Add New button and select Create Contact.

Fig. 1. Add New Contact.

Step 2: Enter the following contact details:

• First Name: The contact’s first name.

• Last Name: The contact’s last name.

• Phone Number: The contact’s phone number.

• Email: The contact’s email address.

• Contact ID: The ID automatically generated by the Messaging Platform.

• Timezone: The contact’s timezone.

• SMS Subscribed: Indicates if the contact is subscribed to receive SMS messages.

• WhatsApp Subscribed: Indicates if the contact is subscribed to receive WhatsApp messages.

Fig. 2. New Contact form.

Step 3: After entering all the details, click Submit to save the new contact.

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Creating a New Contact with a CSV File

The DIDWW Messaging Platform allows you to upload multiple contacts at once using a CSV file, making bulk contact management quick and easy.

Step 1: To import your contacts from a CSV file, click Add New, and then choose Upload CSV.

Fig. 1. Add New Contact and Upload CSV.

Step 2: Upload CSV - Drag and drop your file into the specified area or click to select your file. Note: Please upload a single .csv file, not exceeding 50MB in size.

Fig. 1. Upload Contacts.

Step 3: Configure additional settings in the Upload CSV section:

1. Set Timezone for All Contacts (Optional).

   • Choose a timezone to apply to all uploaded contacts.

2. Action for Already Existing Contacts

   • Retain Existing Contacts: Keep your existing contacts and expand your contact base by uploading new ones.

   • Remove Existing Contacts: Delete your existing contacts and replace them with new ones from the upload list.

3. Update Existing Contacts (Optional).

   • Overwrite existing contacts with the new information.

4. Select a Method to Recognize Your Contacts (Optional).

   • By Messaging ID: Use the unique identifier from your Messaging app.

   • By My ID: Use your external system identifier to match contacts.

5. Handle Missing Attributes (Optional).

   • Keep Previous Values: Retain existing data and preserve all previously uploaded contact information.

   • Delete Previous Values: Remove only the attributes that are empty in the new upload, while keeping the remaining data intact.

Step 4: After configuring your settings and uploading the file, click Next to proceed to the Review and Submit section.

In this section, you will see a list of Generic Attributes that you can select from for the upload. Review these attributes to ensure they match the data you want to upload.

Fig. 2. Selecting the Generic Attributes.

Note

Phone Number or Email must be included in the attributes.

Step 5: Once you have reviewed and selected the desired attributes, click Submit to complete the upload.

CSV File Format Example:

The Messaging ID or Contact ID is a crucial field when the Update Existing Contacts setting is enabled. In this case, the Messaging ID or Contact ID is required to correctly identify and update the existing contact information. However, if the Update Existing Contacts setting is disabled, the Messaging ID is not mandatory and can be omitted.

Here is an example table that includes the Messaging ID, First Name, Last Name, Phone Number, and Email:

Messaging ID	First Name	Last Name	Phone Number	Email
2b7b7c2a-a5ea-42fb-5cab-5fca8151b90c	First	Contact	+37060000998	first1.contact@example.com
572b0a29-3114-476d-ag56-033268ea080c	Second	Contact	+37060000999	second2.contact@example.com
572b0a29-3114-476d-ag56-033268ea090c	Third	Contact	+37060001000	third3.contact@example.com

When Update Existing Contacts is disabled, the Messaging ID is not required, and you can create or import contacts without it. Here’s an example table showing only the First Name, Last Name, Phone Number, and Email:

First Name	Last Name	Phone Number	Email
First	Contact	+37060000098	first.contact@example.com
Second	Contact	+37060000099	second.contact@example.com
Third	Contact	+37060000100	third.contact@example.com

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Filtering Contacts

You can filter contacts in the DIDWW Messaging Platform using various fields:

• Fist Name: Specifies the contact’s first name.
  

• Last Name: Specifies the contact’s last name.
  

• Phone Number: Specifies the contact’s phone number.
  

• Country: Specifies the contact’s country.
  

• Email: Specifies the contact’s email.
  

• SMS Subscribed: Specifies if the contact is subscribed to the SMS services.
  

• WhatsApp Subscribed: Specifies if the contact is subscribed to the WhatsApp services.

To filter your contacts, follow these steps:

Step 1: Select the fields you want to filter and enter the relevant data.

Step 2: Click the Filter button to display contacts that match your criteria.

Fig. 1. Filtering Contacts

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Viewing, Editing and Deleting Contacts

The Messaging Platform allows you to view specific contact details, edit contacts and completely remove them from the messaging platform by deleting them.

Viewing Contact Details

To view contact details, click the Actions button and select Details.

Fig. 1. Actions Button

The contact details for the selected contact will be displayed.

Fig. 2. Contact Details

Editing Contacts

To edit a contact, click the Actions button and select Edit.

Fig. 1. Actions Button

The Edit Contact screen will appear. Make the necessary changes and click Submit.

Fig. 2. Editing Contacts

Deleting Contacts

To delete a contact, click the Actions button and select Delete.

Fig. 1. Actions Button

A Delete Contact pop-up screen will appear. Click Delete to confirm the removal.

Fig. 2. Deleting Contacts