WhatsApp Templates

The WhatsApp Templates allows you to create, manage, and customize message templates used in automated WhatsApp communication.


Before You Begin

Before creating WhatsApp templates, make sure you have:

  • A Verified WhatsApp Business Account – Required to send test messages and preview templates. To verify, visit WhatsApp Integration.

  • A Positive DIDWW Balance – Your account balance must be positive to send WhatsApp messages successfully.


Creating a New WhatsApp Template

To create a WhatsApp template, follow these steps:

Step 1: Open the Create WhatsApp Template Page

In the navigation menu, go to WhatsApp > Templates, and click + Create WhatsApp Template.

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Fig. 1. Create WhatsApp Template.

Step 2: Configure Basic Template Information

Fill in the following fields:

  • Name: Enter a name for your WhatsApp template.

  • Category: Select a category such as Marketing or Utility.

  • Language: Choose the language used in the message content.

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Fig. 2. WhatsApp Template Form.

Step 3: Configure Message Content

Input the following properties:

  • Header (optional): Add a header text or media for the message.

  • Body: Enter the main message text. You can use Body Variables to personalize the message content.

  • Body Variables: Insert variables to personalize the body content dynamically.

  • Footer - Add a custom footer to your message.

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Fig. 3. WhatsApp Template Form.

Step 4: Add Interactive Buttons (Optional)

You can add interactive Quick Reply or Call to Action custom action buttons for the message.

Quick Reply Buttons

  • Custom - Allows the recipient to respond with a custom message.

  • Marketing Opt-out - Enables the recipient to opt out of marketing messages.

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Fig. 4. Quick Reply Buttons: Custom and Marketing Opt-out.

Call to Action Buttons

  • Visit Website - Opens a specified URL.

  • Call Phone Number - Dials a specified phone number.

  • Copy Offer Code - Copies a specified code to the clipboard.

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Fig. 5. Call to Action Buttons: Visit Website, Call, and Copy Offer Code.

Note

You may combine different button options, change their order, and prioritize actions based on your messaging goals. All added buttons will appear in the order they are configured in the template builder.


Step 5: Preview WhatsApp Template Sample

After configuring your template, preview the WhatsApp message layout to ensure that all components such as the header, body text, buttons, and formatting appear correctly before saving.

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Fig. 6. Opt-out via URL Example.

Step 6: Submit and Wait for Approval

After configuring and testing, click Submit to save the WhatsApp template.

Note

Once submitted, the WhatsApp template will enter a Pending status. After review and approval by WhatsApp, its status will update to Approved.

Only approved templates can be used for broadcasts or sending messages.