Segments
Segments allow you to filter and organize recipients for your messaging campaigns, ensuring your messages reach the right audience.
In this section, you can:
Filter segments by name
View, edit or delete existing segments
Create new segments
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Fig. 1. Segments overview.
Filtering Segments
Step 1: To filter your segments input the exact segment name in the “Name” field.
Step 2: Click the Filter button to display the specified segment
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Fig. 1. Filtering Segments
Editing and Deleting Segments
The DIDWW Messaging Platform allows you to edit segments or completely remove them.
Editing Segments
To edit a segment, click the Actions button and select Edit.
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Fig. 1. Actions Button
The Edit Segment screen will appear. Click Submit to save your changes.
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Fig. 2. Editing Segments
Deleting Segments
To delete a segment, click the Actions button and select Delete.
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Fig. 1. Actions Button
A Delete Segment pop-up will appear. Click Delete to confirm the removal.
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Fig. 2. Deleting Segments
Creating a Segment
Step 1: Click the + Create Segment button.
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Fig. 1. Create Segment.
Step 2: Enter the friendly name for the new segment
Step 3: Select one of the conditions that will need to be met for the segment to work:
All of (AND): Requires the matching of all specified attributes.
At least one (OR): Requires the matching of at least one of the specified attributes.
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Fig. 1. Segment Conditions.
Step 3: To create a condition or group, hover your mouse over the Add Condition / Group button and select Condition.
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Fig. 1. Add Condition / Group.
Create a segment using any of the Contact Attributes:
Messaging ID: The messaging ID of the contact.
Contact ID: The ID generated by the Messaging Platform.
First Name: The first name of the contact.
Last Name: The last name of the contact.
Phone Number: The phone number of the contact.
Email: The email of the contact.
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Fig. 2. Contact attributes.
For each selected contact attribute, choose the appropriate value condition:
Equals: The attribute’s value must exactly match the specified value.
Not Equal: The attribute’s value must not exactly match the specified value.
Starts with: The attribute’s value must begin with the specified value.
Ends with: The attribute’s value must end with the specified value.
Contains: The attribute’s value must include the specified value as a substring.
Not Contains: The attribute’s value must not include the specified value as a substring.
Exists: The attribute must be present and have a value (it is not null or undefined).
Not Exists: The attribute must not be present (it is null or undefined).
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Fig. 3. Generic attribute conditions.
Step 4: After configuring your segment settings, click the Preview tab.
Here, you can apply multiple filters if needed to view the contacts that match your specified criteria.
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Fig. 4. Preview of a Segment.
Step 5: Click Submit to finalize and create your segment.