Messaging with DIDWW MCP#

Use DIDWW MCP to review and manage supported inbound SMS routing resources through a connected MCP client. You can configure supported SMS trunks, assign DID numbers, organize inbound routes into groups, and prepare SMS log exports.

Note

The available actions depend on the active DIDWW account, user permissions, enabled services, and the messaging capabilities of the selected DID numbers.

What you can do#

Describe the result you want in plain language and identify the relevant account, DID numbers, SMS trunks, or trunk groups when possible.

Manage inbound SMS routing#

Action

What you can request

Review SMS trunks

List SMS trunks and review their names, delivery methods, assigned DID numbers, and trunk-group membership.

Create an SMS to Email trunk

Create an inbound SMS route that delivers messages received by an assigned DID number to an email address.

Create an HTTP IN trunk

Create an inbound SMS route that forwards received messages to a web endpoint.

Update an SMS trunk

Change the trunk name or the supported delivery settings for its configured type.

Assign DID numbers

Assign one or multiple eligible DID numbers to an SMS trunk. A single request can include up to 100 DID numbers.

Reassign DID numbers

Move eligible DID numbers from their current SMS route to another supported SMS trunk.

Delete an SMS trunk

Delete an SMS trunk after reviewing and confirming the effect. Assigned DID numbers must be removed or routed elsewhere first.

Manage SMS trunk groups#

Action

What you can request

Review trunk groups

List SMS trunk groups and review their members and configured priorities.

Create a trunk group

Create a group containing compatible inbound SMS trunks.

Update a trunk group

Change the group name or its trunk membership.

Delete a trunk group

Delete an SMS trunk group after reviewing and confirming the effect. Deleting a group also deletes its member trunks. The same delete action is used for a single SMS trunk and for a group.

Review group membership

Check which inbound SMS trunks belong to a group and review their configured priorities.

Export SMS logs#

Action

What you can request

Create an inbound SMS export

Prepare an export containing inbound SMS records for a supported date range.

Create an outbound SMS export

Prepare an export containing outbound SMS records for a supported date range.

Check export status

Check whether an export is pending, processing, or completed.

Review existing exports

List SMS exports available to the active account and review their type, filters, and status.

Download an export

Obtain a download link when the export is ready. DIDWW returns a direct link that opens without a User Panel sign-in, and a User Panel link for signed-in access.

Supported inbound SMS delivery#

SMS to Email#

An SMS to Email trunk sends messages received by an assigned DID number to an email address.

When requesting an SMS to Email trunk, identify:

  • the destination email address

  • the name to use for the trunk

  • the required email subject and message format, when applicable

HTTP IN#

An HTTP IN trunk forwards messages received by an assigned DID number to a web endpoint.

When requesting an HTTP IN trunk, identify:

  • the destination endpoint

  • the name to use for the trunk

  • the delivery method and formatting required by your application

For complete delivery settings and available message placeholders, see SMS Trunks.

Before configuring messaging#

Make sure that:

  • the DID number belongs to the active DIDWW account

  • the DID number is active and supports incoming SMS

  • the destination email address or web endpoint is available

  • your DIDWW user has permission to manage the relevant DID numbers and SMS trunks

  • the account has not reached its SMS trunk or trunk-group limit

Note

If your DIDWW user can access multiple accounts, identify the account in your request or ask the MCP client to show the currently active account before making changes.

SMS log exports#

You can request an export of inbound or outbound SMS records. When preparing an export, identify:

  • whether you need inbound or outbound SMS records

  • the required date range

  • the DID number, when you want to limit the export to one number

Export preparation may take several minutes. The MCP client can check the export status and provide a download link when the file is ready. The direct link opens the file without a User Panel sign-in, so treat it as confidential.

See SMS Logs for the available log directions, fields, retention period, and User Panel export behavior.

Note

  • SMS log exports can cover the current month and the two previous months. Future dates are not supported.

  • Completed export files remain available for one month.

Permissions and confirmations#

The MCP client uses the permissions of the DIDWW user who authorized the connection. It cannot access or change messaging resources that the user is not permitted to manage.

Requests that only review SMS trunks, routing, or exports do not change your messaging configuration. Creating, updating, assigning, or reassigning a resource requires an explicit instruction.

Deleting an SMS trunk requires DIDWW confirmation. Review the active account, trunk name, assigned DID numbers, and effect on SMS delivery before confirming the deletion.

Your MCP client may display its own approval request before calling a DIDWW tool. This application approval is separate from a DIDWW destructive-action confirmation.

Product requirements#

A messaging request may be unavailable because of:

  • the permissions assigned to the DIDWW user

  • a DID number that does not support incoming SMS

  • an inactive or ineligible DID number

  • an invalid email address or web endpoint

  • an incompatible SMS trunk or trunk group

  • an account limit for SMS trunks or trunk groups

  • a messaging service that is not enabled for the account

When DIDWW cannot complete a request, the response identifies the applicable requirement or restriction when available. Use the DIDWW User Panel or contact DIDWW Customer Support when the requested action cannot be completed through MCP.

Current limitations#

DIDWW MCP does not currently support:

  • sending an SMS message through DIDWW MCP

  • managing A2P SMS campaigns or their verification requirements

  • looking up inbound or outbound SMS rates

  • creating or managing outbound or SMPP SMS trunks

Note

Exporting outbound SMS records does not mean that sending outbound messages is available through MCP. Exports contain records produced by messaging services already used by the account.

Example requests#

Review SMS trunks
List my SMS trunks.
Show their delivery types and assigned DID numbers.
Do not make any changes.
Find eligible DID numbers
Show my DID numbers that support incoming SMS.
Identify which SMS trunk each number is assigned to.
Do not make any changes.
Prepare an SMS to Email trunk
Show the proposed configuration for an SMS to Email trunk named Billing alerts.
Configure it to deliver messages to alerts@example.com.
Wait for my approval before creating it.
Prepare an HTTP IN trunk
Show the proposed configuration for an HTTP IN trunk named Production webhook.
Explain which destination and delivery settings you need from me.
Wait for my approval before creating it.
Assign a DID number
Show the proposed change for assigning +12025550123 to the SMS to Email trunk named Support messages.
Wait for my approval before applying the change.
Assign multiple DID numbers
Show the proposed change for assigning +12025550123 and +12025550124 to the HTTP IN trunk named Production webhook.
Wait for my approval before applying the change.
Review an SMS trunk group
Show the SMS trunks in the group named Primary SMS routing.
Include their configured priorities.
Do not make any changes.
Prepare an SMS trunk group
Show the proposed membership for an SMS trunk group named Primary SMS routing.
Use the trunks Support email and Production webhook.
Wait for my approval before creating the group.
Prepare an SMS log export
Prepare an inbound SMS log export for +12025550123 for August 2026.
Tell me when it is ready to download.
Delete an SMS trunk
Delete the SMS trunk named Old webhook.
Show me the assigned DID numbers.
Explain the effect on SMS delivery before asking for my confirmation.