Emergency calling with DIDWW MCP#

Use DIDWW MCP to review emergency calling requirements and existing services, prepare the required end-user information, create a supported emergency calling service, and manage its verification through a connected MCP client.

Emergency calling availability, supported emergency numbers, requirements, and charges depend on the country and phone-number type.

Important

Emergency calling is a safety-critical service. Confirm the active DIDWW account, actual end user, service address, selected phone numbers, supported emergency numbers, and charges before submitting a new service. Confirm that DIDWW has activated the service before relying on it for emergency calls.

What you can do#

Describe the required result in plain language. Identify the active DIDWW account, country, phone numbers, actual end user, and service address whenever possible.

Review requirements and existing services#

Action	What you can request
Review emergency requirements	Review the identity type, mandatory identity and address fields, supported phone-number type, and applicable emergency calling requirement.
Review emergency pricing	Review available setup and monthly pricing information for the applicable country and phone-number type.
Review emergency calling services	List existing services and review their phone numbers and available pricing information.
Review verification statuses	Review the latest available verification status for an existing emergency calling service.
Validate an identity and address	Check whether the selected end-user identity and service address satisfy the applicable emergency calling requirement.
Provide required documents securely	Request a time-limited DIDWW upload page when the selected identity or address is missing required proof documents.

Create and manage emergency calling services#

Action	What you can request
Create an emergency calling service	Review the charges that will apply if the service is activated, confirm the preview, and submit the service for staff review.
Resubmit an emergency verification	Submit corrected identity, address, or proof information for an existing emergency calling service that requires changes.
Change the emergency service address	Select or correct the service address, validate it against the requirement, and resubmit the existing emergency verification with the updated address.
Remove a DID number from a service	Detach a DID number from its emergency calling service. Removing every number automatically cancels the service within a few hours. DIDWW notifies the customer when the service is canceled.

Create a new emergency calling service#

Creating a new emergency calling service is a paid workflow. A typical request follows this sequence:

Identify the DID number or numbers that need emergency calling.
Review whether emergency calling is supported for their country and phone number type.
Review the required identity, address, and supporting documents.
Select the identity of the actual end user.
Select the address where the service will be used.
Validate the selected identity and address against the requirement.
Correct missing information and provide required documents through the secure DIDWW upload page.
Review the purchase preview for the active account and selected DID numbers.
Confirm the request only after verifying the charges that will apply if the service is activated.
DIDWW staff reviews the submitted identity, address, and supporting proofs.
If the request is approved, DIDWW activates the service and billing begins.
Review the verification status and resolve any reported issue.

The exact requirements depend on the country, phone number type, selected DID numbers, and end-user type.

Choose the emergency service address#

The emergency service address must represent the location associated with the service. Do not select an address merely because it is already verified or has supporting documents.

The MCP client can:

show identities and addresses available to the account
check a selected identity and address against the requirement
identify missing fields or documents
identify information that must be corrected before submission

You remain responsible for selecting the correct end user and service address.

Documents for emergency requests#

Emergency verifications use the supporting documents associated with the selected identity and address. Documents are not attached directly in the MCP client conversation.

Ask the MCP client to identify missing fields or documents. When documents are required, request a secure DIDWW upload page and open the time-limited link. Complete the upload in the browser, then ask the MCP client to check the upload or verification status.

Important

Do not paste identity or address documents into the conversation.

Pricing and confirmation#

An emergency calling service is a paid monthly subscription after activation. Submitting the request for staff review does not charge the account.

The initial request returns a cost preview and does not submit anything. The preview shows the charges that will apply if DIDWW approves and activates the service. Review:

the active DIDWW account
selected phone numbers
end-user identity
emergency service address
setup charge, when present
monthly charge per phone number
total recurring charge

After the preview is confirmed, DIDWW submits a pending verification for staff review. Billing starts only after staff confirms that the requirements are met and activates the service. If the request is rejected or requires changes, billing does not begin.

Resubmitting corrected information for an existing service does not add a charge and does not require the paid-action confirmation flow.

Charges are taken from the prepaid balance of the active DIDWW account after activation. DIDWW MCP cannot charge a payment card or add funds to the account.

Change the address and resubmit a verification#

Changing the address of an existing emergency calling service uses the verification resubmission flow. It does not directly edit an approved verification.

Review the existing service and its latest verification status.
Select an existing address or create the correct service address.
Validate the address and associated identity against the emergency calling requirement.
Provide missing proof documents through the secure DIDWW upload page.
Resubmit the existing emergency verification using the corrected address.
Review the resulting verification status.

Resubmitting corrected information for an existing service does not add a new service charge. The service remains subject to its existing billing.

Review verification status#

Ask the MCP client to review the latest verification status for the emergency calling service.

If the request cannot be approved:

Review the available status information.
Identify missing or incompatible identity, address, or document information.
Correct the applicable identity, address, or proof information.
Ask the MCP client to resubmit the emergency verification.
Review the updated status.

Remove numbers or cancel a service#

You can ask the MCP client to remove a DID number from its existing emergency calling service. Review the active account, service, and selected number before applying the change.

Removing one DID number stops its emergency calling charge from the next renewal. If other numbers remain assigned, the service continues for those numbers.

Removing every DID number automatically cancels the emergency calling service within a few hours. DIDWW notifies the customer when the service is canceled. There is no separate MCP action for canceling an emergency calling service.

Product requirements#

An emergency calling request may be unavailable because of:

insufficient DIDWW user permissions
an unsupported country or phone-number type
an incompatible identity or address
missing mandatory identity, address, or proof information
insufficient prepaid account balance
the requested service belongs to another DIDWW account
pricing or verification information is not available for the selected service

When possible, the response identifies the applicable requirement and the next available action.

Permissions and confirmations#

The MCP client uses the permissions assigned to the DIDWW user for the active account. Reviewing requirements, services, pricing, and statuses does not change the account.

Creating a new emergency calling service requires emergency calling management permission and confirmation of the purchase preview. Correcting and resubmitting an existing verification requires emergency calling management permission. Removing a DID number from an emergency calling service also requires emergency calling management permission, but it does not use DIDWW’s two-step confirmation flow.

The MCP client may display its own approval before using a DIDWW tool. This client approval is separate from DIDWW’s confirmation of a paid service.

Current limitations#

DIDWW MCP does not support:

selecting the legal end user or emergency service address on the customer’s behalf
adding phone numbers to an existing emergency calling service
uploading documents directly in the MCP client conversation
configuring outbound trunks (Voice OUT) for emergency calling

Note

Use the DIDWW User Panel to add phone numbers to an existing service, configure the outbound trunk, or complete another action that is not available through MCP.