phone.systems™ Virtual PBX platformOpen User Guide
phone.systems™ is a fully-featured, cloud-based virtual phone system that allows you to free yourself from the limitations of traditional telephony and become seamless and globally connected. DIDWW offers our customers a way to boost their business productivity and make and receive phone calls without additional equipment by using phone.systems™, a fully featured virtual PBX platform.
What you need to get started:
Then follow these simple steps:
Step 1. From the “Trunks” option in the Management Portal, select “Voice IN” and click on “Add new”. Select the “phone.systems v2 Trunk” option from the dropdown menu (Fig. 1).
Step 2. You will be prompted to enter your “phone.systems v2 Trunk details” . Basic configuration options are as follows:
Friendly name - a trunk name to identify this service on your DIDWW user panel.
Map all DID(s) - if checked, then all voice-enable DIDs in your account will be assigned to this inbound trunk.
Click on Create button to proceed.
Skip STEP 3 if you have selected “Map all DID(s) in STEP 2.
Step 3. To assign phone.systems trunk to individual DID numbers, navigate to DID Numbers section. Under Trunk tab, click on Voice (Fig.3).
Select phone.systems trunk and press Confirm
CLI format e164 setting will attempt to convert the incoming CLI to e164 format (Country code + Area code + Number).
CLI Prefix tab allows adding a prefix to caller-id. For example, if symbol “+“ is specified, it will be added at the beginning of each caller-id received.
Step 4. Launch “phone.systems™” once you have selected your pricing plan (Fig.4).
Step 5. On the phone.systems™ control panel, navigate to “Settings” and click on “Contact Center” (Fig.5).
Step 6. Select “Create new Contact”. You will be prompted to enter your first and last name. Once this is done, click “Save” and then press “Add a new Contact Method” (Fig.6).
Step 7. From the contact method dropdown menu, select “SIP Account” (Fig.7).
Step 8. From the “Label” dropdown menu, select the “Work” option, tick the “Enable Outbound Calls” box, and select the “External caller ID” from the dropdown menu of phone numbers that were previously added to phone.systems™ (Fig.8)
Step 9. Press “Save” to create a new “SIP Account”.
Step 10. Click on the arrow next to the SIP details to find the “SIP Account” details to use with your softphone/IP phone (Fig.9).
Step 11. Drag and drop a “Phone Number” object onto the workspace. After selecting your DID number, click “Save” (Fig.10).
Step 12. Drag and drop a “Ring Group” object onto the workspace. You will be prompted to “Add Ring destination”. Select the newly created “work” SIP account as the ring destination and click “Save”. (Fig.11).
Step 13. Drag a cable between the two newly created objects to connect these objects. (Fig.12).
You are now ready to receive and make phone calls using phone.systems™.
phone.systems™ is highly scalable, and may be used for small businesses, all the way through to complex, multi-branch corporate voice systems. For further information, see our video or read the detailed phone.systems™ user guide.
Setting up Outbound SIP Trunk
This guide shows how to setup a DIDWW Outbound SIP Trunk or any other third-party party Outbound SIP Trunk in phone.systems platform.
Step 1. Navigate to settings menu and select “Outbound Trunks” section.
Step 2. On the “Gateways” tab click “Add a new Gateway” to begin Gateway configuration.
Step 3. Fill in the required data which can be acquired from your Outbound SIP trunk on he DIDWW account or any other third-party SIP Trunking provider:
Click “Save” to proceed.
Step 4. After creating the Gateway, navigate to the “Routes” tab and click “Add a new Route”.
Step 5. To create a new Route, enter the following information:
Route friendly Name
Select the previously created Gateway
Click “Save” to proceed.
By successfully performing the configuration steps, your outbound calls and PSTN forwarding calls (calls set to Phone Number Contact Method) will be routed through a designated route that has an assigned gateway.
Registering SIP account in softphone
This guide shows how to register a SIP account created in phone.systems platform to a softphone application Zoiper5, 5.5.13 for Windows 64bit.
Zoiper can be downloaded here: Download Zoiper
The configuration steps and methods are close to same as configuring Zoiper5 softphone in a mobile device.
Step 1. Enter the SIP account credentials in the marked fields (Fig. 1.) and press Login.
Step 2. Enter the the Domain retrieved from the SIP account credentials and press Next.
Step 3. Authentication and Outbound proxy. The SIP account does not require these configuration values and may be skipped. Proceed by pressing Skip.
Step 4. The tested supported protocol is selected automatically. Proceed by pressing Next. The SIP account can be configured with either TCP or UDP protocols. TLS is also supported, but not enabled by default. Please note that TLS transport protocol will also require upgraded Zoiper5 version.
Step 5. The registered SIP account is show under Accounts section in settings menu. Press X button to close the menu and access the main screen.
Step 6. In the main screen, the dialer is accessed by pressing the marked dialer button.
After performing the configuration steps and having SIP account registered on Zoiper5, the user is able to receive and place calls.