# Spam/Scam Likely due to robocalls

Carriers and call-analytics providers may label suspicious calls or block them
due to the high volume of robocalls. In the US, common labels include **Scam
Likely**, **Fraud Risk**, **Spam Risk**, and **Potential Spam**.

## Why calls receive labels

Labels are generally assigned by the terminating carrier or its call-analytics
provider, not by DIDWW. Providers use different review processes, so the same
number may be labeled on one network but not another. Legitimate business
calls can also be mislabeled.

Labeling displays a warning but may still allow the call to connect. Blocking
prevents the call from reaching the called party. Both are separate from CNAM
caller-name display.

## What to do if your number is mislabeled or blocked

If your calls are incorrectly labeled or blocked, consider taking the following
steps. These services primarily address calls to US networks.

- [TNS Call Guardian](https://reportarobocall.com/trf/) - report a
  mislabeled or blocked call.
- [First Orion Free Number Registration](https://firstorion.com/products/free-number-registration) - register
  your business name and outbound numbers.
- [Free Caller Registry](https://freecallerregistry.com/fcr/) - register
  numbers used by your business with First Orion, Hiya, and TNS.
- [Call Labeling and Blocking Points of Contact](https://ustelecom.org/the-industry-traceback-group-itg/call-labeling-and-blocking-points-of-contact/)
  - find carrier and analytics-provider redress contacts.
- [T-Mobile Call Reporting](https://callreporting.t-mobile.com/) - report
  calls incorrectly identified or blocked on the T-Mobile network.

These steps can help correct mislabeling and improve call delivery, but they do
not guarantee that a label will be removed.

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