# Robocall Mitigation Database

The Federal Communications Commission (FCC) maintains the Robocall Mitigation
Database (RMD). Voice service providers and intermediate providers use it to
certify their STIR/SHAKEN implementation and robocall mitigation practices,
supporting efforts to prevent illegal and spoofed robocalls.

## Why DIDWW may request registration

If DIDWW has requested that you register with the FCC, it is because we have
determined that your use case likely aligns with that of a voice service
provider. This usually indicates that you are reselling DIDWW voice services
for use by a separate end user making outbound calls to US destinations,
rather than using the services directly for your own business.

By *reselling*, we mean that your business is not using DIDWW voice services
directly, but is providing them to another party for use.

In these cases, DIDWW acts as a downstream provider. US rules may prohibit a
downstream provider from accepting traffic directly from a provider that is
required to file but is not listed in the RMD, or whose filing has been
removed. An RMD listing alone does not guarantee that DIDWW will approve the
service or accept the traffic.

Contact [DIDWW Customer Support](mailto:support%40didww.com) if you need
clarification about a registration request.

## Who may need to register

FCC rules require voice service providers and intermediate providers,
including gateway providers, to file in the RMD. This can include VoIP
resellers and foreign providers that send calls with US North American
Numbering Plan numbers in the Caller ID field to US providers.

A business does not become a voice service provider merely because it uses an
outbound trunk for its own calls. Whether registration is required depends on
the service it provides and its role in the call path.

## What is the FCC?

The Federal Communications Commission is an independent US government agency
responsible for regulating interstate and international communications across
various media, including radio, television, wire, satellite, and cable. It
operates in all 50 states, the District of Columbia, and US territories. As the
primary authority for communications law, regulation, and technological
innovation in the United States, the FCC is overseen by Congress.

## FCC and TCPA compliance for outbound calls

Customers that send telemarketing or other automated voice traffic to the
United States are responsible for complying with the Telephone Consumer
Protection Act (TCPA), FCC rules, and other applicable federal and state
requirements. Noncompliance may result in substantial statutory damages,
regulatory penalties, and other enforcement action.

Before placing telemarketing calls:

- Verify called numbers against the [National Do Not Call Registry](https://telemarketing.donotcall.gov/) as required for your traffic.
- Maintain and honor an internal company-specific Do Not Call (DNC) list.
- Obtain and retain the consent required for the call type and promptly honor
  revocation requests.

Consumers can submit unwanted-call complaints through the [FCC Consumer
Inquiries and Complaints
Center](https://consumercomplaints.fcc.gov/hc/en-us/articles/115002234203-Unwanted-Calls-Texts-Phone).
Such complaints may contribute to enforcement action and negatively affect the
reputation of the calling number.

## Reassigned Numbers Database

A telephone number may be reassigned after the previous subscriber disconnects
it. Consent obtained from the previous subscriber does not apply to the
number's new subscriber.

Use the [Reassigned Numbers Database (RND)](https://www.reassigned.us/) to
determine whether a number has been permanently disconnected and reassigned
since the date on which consent was obtained or the customer was last known to
use that number. Query the RND before placing automated calls that rely on
previously obtained consent, including appointment reminders, account
notifications, and similar traffic. This helps avoid contacting a new
subscriber who has not opted in.

Important

RND screening supplements, but does not replace, consent records, DNC
screening, or other compliance controls. Customers are responsible for
determining which requirements apply to their traffic.

## Register with the FCC

Obtain an FCC Registration Number (FRN) through CORES, then submit and maintain
your filing through the RMD portal. Use the FCC's current resources:

- [Commission Registration System (CORES)](https://www.fcc.gov/licensing-databases/commission-registration-system-fcc)
  for obtaining and managing an FRN.
- [CORES tutorial videos](https://www.fcc.gov/licensing-databases/fcc-registration-system-cores/commission-registration-system-video-tutorials).
- [Robocall Mitigation Database portal](https://fccprod.servicenowservices.com/rmd?id=rmd_welcome).
- [RMD filing instructions](https://www.fcc.gov/sites/default/files/rmd-instructions.pdf).
- [Frequently Asked Questions for RMD filers](https://docs.fcc.gov/public/attachments/DA-26-72A1.pdf).

If you need help navigating the registration process, consultants and outside
counsel can assist. If you find inaccurate information in the database or need
help with the registration process, contact the FCC at
[RobocallMitigationDatabase@fcc.gov](mailto:RobocallMitigationDatabase%40fcc.gov).

RMD registration is separate from [STIR/SHAKEN attestation](../stir-shaken-outbound.html) and does not remove a
[Spam/Scam Likely label](spam-scam-likely.html).

This page provides general information, not legal advice. Consult qualified
counsel if you are unsure whether the filing requirements apply to your
business.

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