# Get access to outbound trunks

DIDWW Outbound Trunks provide local and international voice termination for
operators and businesses, ensuring high-quality and reliable call routing.

Outbound trunks are not enabled by default. To activate them on your account
and start placing outbound calls, you must request access and fill in a short
Outbound Voice Trunk Application Form - an approval step that confirms your
eligibility, including a Business Account with Company Name and VAT/TAX ID.

## Before you begin

An active DIDWW account is required. [Sign in to DIDWW](https://my.didww.com/users/sign_in) or [Create DIDWW
account](https://my.didww.com/users/sign_up#/users/sign_up).

## Service availability and eligibility

Outbound Trunks access is subject to an eligibility and application review.
It is not enabled automatically when you sign up. As part of the
application, you select an anticipated usage type (Wholesale or Business)
and the regions you intend to call. Some regions require additional
registration information before DIDWW can approve traffic to them. You can
leave a region disabled if you do not need it. Requirements can differ
between Wholesale and Business usage, as shown in the application fields
below.

## Step 1: Open Outbound Trunks

1. On the DIDWW User Panel Menu, click **Voice**.
2. Click **Outbound Trunks**.

[![Outbound Trunks menu in the DIDWW User Panel](../../_images/access_fig1.png)](../../_images/access_fig1.png)


**Fig. 1.** Open Outbound Trunks

## Step 2: Request access

Click **Get Access**.

Note

- For a **Personal Account** without a **Company Name** or **VAT/TAX
  ID**, complete **Step 1: Account Details** and upgrade to a
  **Business Account**.
- For a **Business Account** without a **Company Website** or
  **VAT/TAX ID**, add the missing details in **Step 1: Account
  Details**.

[![Get Access button on the Outbound Trunks page](../../_images/access_fig2.png)](../../_images/access_fig2.png)


**Fig. 2.** Start the access request

## Step 3: Complete the application

Provide the required **General Information** and select the appropriate
**Anticipated Usage**:

- **Wholesale**: Your organization resells DIDWW termination routes to
  downstream vendors or customers.
- **Business**: Your organization uses DIDWW termination for its own business
  communications.

[![Outbound Voice Trunk Application form](../../_images/access_fig3.png)](../../_images/access_fig3.png)


**Fig. 3.** Complete the application

The form fields change based on the selected **Anticipated Usage**. The table
below explains what to enter in each field and whether it applies to both
application types or only to **Wholesale**.

| **Field** | **Description** | **Applies to** |
| --- | --- | --- |
| **Principal Activities of the Company** (*Required*) | Describe your company's main business activities. | Wholesale and Business |
| **Service Usage Description** (*Required*) | Describe how the outbound service will be used. | Wholesale and Business |
| **Target Regions** (*Required*) | Select the regions to which calls will be sent. | Wholesale and Business |
| **Estimated Monthly Volume (min)** (*Required*) | Enter the expected monthly call volume in minutes. | Wholesale and Business |
| **Average Call Duration (ACD) (sec)** (*Required for Wholesale*) | Enter the estimated average call duration in seconds. | Wholesale only |
| **Answer-Seizure Ratio (ASR%)** (*Required for Wholesale*) | Enter the expected percentage of attempted calls that are answered. | Wholesale only |
| **Calls Per Second (CPS)** (*Required for Wholesale*) | Enter the expected number of call attempts per second. | Wholesale only |

## Step 4: Provide regional information when required

Some selected target regions require additional information:

- **North America**: If you selected **Anticipated Usage** as **Wholesale**
  and plan to use your outbound trunk for destinations in the **United
  States**, you must provide your FCC Registration Number (FRN). This step
  is not required if you selected **Anticipated Usage** as **Business**.
- **Europe**: If you plan to use your outbound trunk for destinations in the
  **United Kingdom**, additional information is required.
- **Asia & Asia Pacific**: If you plan to use your outbound trunk for
  destinations in **Singapore** or **Hong Kong**, additional information is
  required.

Note

Toggle off a target region if you do not want to submit its additional
information.

[![Additional application requirements for selected target regions](../../_images/access_fig4.png)](../../_images/access_fig4.png)


**Fig. 4.** Provide regional information

## Step 5: Submit the application

Click **Submit** to send your request. You will receive an email
notification within **48 business hours** confirming service activation or
requesting additional information.

Once the application is approved, the **Outbound
Trunks** page allows you to create a trunk. If access is not available
after receiving an approval notification, contact [DIDWW Customer
Care](mailto:customer.care%40didww.com) for more details.

[![Submit button on the Outbound Voice Trunk Application](../../_images/access_fig5.png)](../../_images/access_fig5.png)


**Fig. 5.** Submit the application

## Next steps

**Create an outbound trunk**

Configure your first outbound trunk now that access is approved.

[Create an outbound trunk](how-to-guides/create-outbound-trunk.html)

**Outbound dialing**

Review number formats, local routes, and short-number dialing.

[Outbound dialing](routing-dialing/outbound-dialing.html)

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