# Resubmit emergency calling request

Before an Emergency Calling Service request can be activated, it must pass a **verification stage** to ensure that all
submitted details are correct and compliant.
You can resubmit a request while it is in **New** or **Changes required** status, if some details are **incorrect**,
**incomplete**, or **did not pass verification**.
When the Emergency Calling Service request is in **Changes required** status, a reason and any additional comments will
be displayed to help you update and resubmit the request.

## Before you begin

- An Emergency Calling Service request in **New** or **Changes required** status is required.

## Step 1: Filter emergency requests by Changes required status (optional)

1. In the DIDWW User Panel, go to **Voice > Emergency Calling**.
2. Open the **Status** filter.
3. Select the **Changes required** status to display the relevant Emergency Calling requests.

[![Filter emergency calling requests by status Changes required](../../../_images/resubmit_1_filter_numbers.png)](../../../_images/resubmit_1_filter_numbers.png)


**Fig. 1.** Filtering Emergency Calling requests in Changes required status

## Step 2: Open the emergency calling edit page

Locate the Emergency Calling request, then click its name in the **Name / Ref. ID** column or use the **Actions** menu
and select **Edit**.

[![Opening the emergency calling request edit page](../../../_images/resubmit_2_edit.png)](../../../_images/resubmit_2_edit.png)


**Fig. 2.** Opening the emergency calling request to review details and rejection reasons

## Step 3: View verification details and reject reasons

On the **Edit Emergency Calling** request page, review the **Verification Details** and **Reject Reason(s)** sections.
This will show exactly why the request requires changes (for example, a missing proof of address).

[![View emergency calling verification details and rejection reasons](../../../_images/resubmit_3_reject_reasons.png)](../../../_images/resubmit_3_reject_reasons.png)


**Fig. 3.** Emergency calling verification details and rejection reasons for the emergency calling request

## Step 4: Update verification details

Important

1. If the request needs a different **Identity**, [cancel the request](cancel-emergency-calling-service.html#cancel-emergency-calling-request) and [create a new Emergency Calling Service request](create-emergency-calling-service.html#create-emergency-service). The identity of an existing request cannot be changed.
2. If the **Address** information is missing, incorrect, or locked from editing, create a new address for the same identity and select it when resubmitting the request. The existing request can be kept.
3. If only documents need to be updated, update them on the assigned identity or address and resubmit the existing request.

Depending on the **rejection reason(s)**, you may be required to update either the **Identity** details, the **Address**
details, or both.
For example, this may happen if the provided information is outdated, incomplete, or does not match the verification
documents.

1. In the **Verification Details** block, click the **Identity** or **Address** names to open the corresponding edit page.
2. Update the required fields - for example, upload a new document or add missing information.

## Step 5: Resubmit emergency service verification

After reviewing the rejection reasons and updating the required **Identity** or **Address** information assigned to the
Emergency Calling Service request, you can resubmit the same request for verification.

Note

If the request needs a different **Identity**, [cancel the emergency
request](cancel-emergency-calling-service.html#cancel-emergency-calling-request) instead. If the assigned **Address**
cannot be modified, create a new address for the same identity and select it in the resubmit window.

1. To resubmit emergency calling service request, click **Actions > Resubmit**.

[![Resubmitting the Emergency Calling Service request](../../../_images/resubmit_5_1.png)](../../../_images/resubmit_5_1.png)


**Fig. 4.** Resubmitting the Emergency Calling Service request with updated verification details

A **Resubmit Emergency Service Verification** pop-up window will appear, showing a banner with the rejection reason and
any additional comments from staff (if provided).

Note

The **Identity** field in the **Resubmit Emergency Service Verification** window cannot be changed or reselected.

2. Select the updated or new **Address** from the dropdown menu (or click **Create New Address** if the existing fields are disabled when updating the required address information).
3. If an **Upload emergency calling form** field is shown, download the form template, fill it out, and upload it.
4. Click **Submit** to resubmit your Emergency Calling Service request for verification.

[![Resubmitting Emergency Calling Service verification](../../../_images/resubmit_5_2.png)](../../../_images/resubmit_5_2.png)


**Fig. 5.** Resubmitting the Emergency Calling Service request after updating verification details

## Step 6: Confirm the resubmission

After successfully resubmitting the request, a **Verification resubmitted successfully** message is shown.

- A request that was in **Changes required** status returns to **In process**, which indicates that the verification has been resubmitted.
- A request resubmitted while in **New** status stays **New** until DIDWW staff start the verification.

[![Verification resubmitted successfully message with the service in In process status](../../../_images/resubmit_6.png)](../../../_images/resubmit_6.png)


**Fig. 6.** Confirmation message indicating that the verification was resubmitted

## Related resources

- [Cancel emergency calling service](cancel-emergency-calling-service.html) - Cancel the request when the identity must change.
- [How emergency calling service works](../how-emergency-calling-service-works.html) - Understand the request lifecycle and verification.
- [Emergency calling reference](../emergency-calling-reference.html) - Look up statuses and the actions available in each status.