# Remove source numbers from emergency calling

You can remove verified source numbers from an existing Emergency Calling Service request if they are no longer needed.
Source numbers can be removed while the service is in **New**, **Changes required**, **In process**, or **Active**
status, but not while it is in **Pending update** status.

Important

- When the Emergency Calling Service is **Active**, removing a number instantly disables its ability to place calls to supported emergency numbers.
- If a number is removed while the request is in **New**, **Changes required**, or **In process** status, it will not be activated for emergency calling.

The rest of the service and its other source numbers stay unchanged.
To stop emergency calling for all numbers of the service, [cancel the service](cancel-emergency-calling-service.html)
instead.
Removing every source number also cancels the service automatically within a few hours.

## Step 1: Open the Emergency Calling Service edit page

1. In the DIDWW User Panel, go to **Voice > Emergency Calling**.
2. Click the **Actions** button next to the Emergency Calling Service request.
3. Select **Edit** from the dropdown menu.

Note

You can also click the **Name / Ref. ID** of the Emergency Calling Service request to open the edit page directly.

[![Open Emergency Calling Service Edit Page](../../../_images/remove_source_numbers_1_edit.png)](../../../_images/remove_source_numbers_1_edit.png)


**Fig. 1.** Opening the Emergency Calling Service Edit Page

## Step 2: Select verified source numbers to remove

1. In the **Verified Source Numbers** section, select the DID number you want to remove.
2. Once the number is selected, click **Remove**.

Note

The **Remove** button is disabled until at least one number is selected.
After selecting a number, the button becomes active and can be clicked to proceed with removal.

[![Selecting verified source numbers to remove](../../../_images/remove_source_numbers_2.png)](../../../_images/remove_source_numbers_2.png)


**Fig. 2.** Selecting verified source numbers for removal

## Step 3: Confirm number removal

A **Remove Source Number(s)** confirmation window will appear.
Review the message, then click **Remove** to confirm.

Note

The selected source number(s) will be removed immediately, and the emergency service for those numbers will be canceled.
No refund will be issued for the remaining service time.

[![Confirming removal of verified source numbers](../../../_images/remove_source_numbers_3.png)](../../../_images/remove_source_numbers_3.png)


**Fig. 3.** Confirming the removal of verified source numbers

## Related resources

- [Cancel emergency calling service](cancel-emergency-calling-service.html) - Cancel the whole service instead of individual numbers.
- [Emergency calling reference](../emergency-calling-reference.html) - Look up source number fields and available actions.