# Change emergency calling address

When an Emergency Calling Service is **Active**, you can submit a request to change the assigned emergency address.
Emergency calling remains active under the currently verified address while the new address is being verified.
For why the previous address stays in use, see [How emergency calling service
works](../how-emergency-calling-service-works.html).

After submission, the service enters **Pending update** status until verification is completed.

Important

- Address verification may take **up to 5 business days**.
- Emergency calling remains active under the **currently verified address** until the update is verified.
- While the service is in **Pending update** status, no additional address change requests can be submitted.

## Before you begin

- An Emergency Calling Service in **Active** status is required.
- The new address must belong to the identity assigned to the service and be located in the same country as the service. If no such address exists yet, [create a new address](../../../identities/addresses.html#create-new-address) for that identity first.

## Step 1: Locate the Emergency Calling Service and open Change address

1. In the DIDWW User Panel, go to **Voice > Emergency Calling**.
2. Locate an Emergency Calling Service with **Active** status.
3. Click **Actions** and select **Change address**.

Note

When the Emergency Calling Service is in **Pending update** status, the **Change address** option is disabled, with the
tooltip **A request to change the address is already being processed.**

[![Change address option in Actions menu for active emergency calling service](../../../_images/change_address1.png)](../../../_images/change_address1.png)


**Fig. 1.** Change address option available for an Active Emergency Calling Service

## Step 2: Select a new address and submit the request

In the **Change Address** window, the assigned **Identity** is shown but cannot be changed.

1. Select a **new address** from the **Address** dropdown list.
2. Click **Submit**.

An **Address change request submitted successfully** message is shown, and the service status changes to **Pending
update**.
Once the new address is verified, the Emergency Calling Service status changes back to **Active**, and the new address
is applied automatically.

Note

If the address verification is rejected, the Emergency Calling Service status changes back to **Active** and continues
using the previously verified address.

[![Change emergency calling address window](../../../_images/change_address2.png)](../../../_images/change_address2.png)


**Fig. 2.** Selecting a new address for the Emergency Calling Service

## Related resources

- [How emergency calling service works](../how-emergency-calling-service-works.html) - Understand how address updates affect an active service.
- [Emergency calling reference](../emergency-calling-reference.html) - Look up statuses and the actions available in each status.