# Cancel emergency calling service

Cancel an Emergency Calling Service when none of its source numbers need
emergency calling anymore. Canceling takes effect immediately. The service
status changes to **Canceled**, all its source numbers are deactivated and can
no longer place emergency calls, and the service does not renew in the next
billing cycle.

To stop emergency calling for only some numbers and keep the service, use
[Remove source numbers](remove-source-numbers.html) instead. For how
cancellation fits into the request lifecycle, see [How emergency calling
service works](../how-emergency-calling-service-works.html).

Warning

Cancellation cannot be undone. To use emergency calling for the same
numbers again, create a new Emergency Calling Service and wait for it to
be verified.

## Before you begin

- The service must be in **New**, **Changes required**, **Active**, or
  **Pending update** status. A service in **In process** status cannot be
  canceled while DIDWW verifies it. See [Status values](../emergency-calling-reference.html#emergency-calling-statuses).

## Step 1: Open the cancel window

1. In the DIDWW User Panel, open **Voice**.
2. Select **Emergency Calling**.
3. Click **Actions** next to the service you want to cancel.
4. Select **Cancel emergency calling**.

You can also use the **Actions** button on the service page.

[![Cancel emergency calling selected in the Actions menu of a service on the Emergency Calling page](../../../_images/cancel_emergency_calling.webp)](../../../_images/cancel_emergency_calling.webp)


**Fig. 1.** Select Cancel emergency calling

## Step 2: Confirm the cancellation

In the **Cancel Emergency Calling Service** window, click **Confirm**.

[![Cancel Emergency Calling Service window with the Cancel and Confirm buttons](../../../_images/cancel_emergency_calling_confirm.webp)](../../../_images/cancel_emergency_calling_confirm.webp)


**Fig. 2.** Confirm the cancellation

The service status changes to **Canceled** right away. Its service page
becomes read-only, and **Edit** is the only action left in the **Actions**
menu. For the actions available in each status, see
[Actions](../emergency-calling-reference.html#emergency-calling-actions).

## Related resources

- [Remove source numbers](remove-source-numbers.html) - Stop emergency
  calling for individual numbers without canceling the service.
- [Create an emergency calling service](create-emergency-calling-service.html) - Submit a new request.
- [Emergency calling actions](../emergency-calling-reference.html#emergency-calling-actions) - Look up the
  actions available in each status.
- [How emergency calling service works](../how-emergency-calling-service-works.html) - Understand the request
  lifecycle and charges.