# Create Emergency Calling Service Set up an emergency calling service for supported DID numbers by creating a request to activate the service. Once activated, use DIDWW SIP outbound trunking to place calls to supported emergency service numbers. Important Emergency Calling service is not enabled by default. To enable it on your account, contact [sales@didww.com](mailto:sales%40didww.com). --- ## Before You Begin > - At least one active DID number with **Emergency Calling** feature is required. > - A valid **Identity & Address** must be created to meet compliance requirements. [Create New Identity & Address](../../identities/identities.html#create-new-identity). Note Your account balance will be charged once the **Emergency Calling** service is successfully verified. --- ## Step 1: Create New Emergency Calling Service 1. In the DIDWW User Panel, navigate to **Voice > Emergency Calling**. 2. Click **Create New** to start creating a new Emergency Calling service. [![Starting the creation of an Emergency Calling service](../../_images/emergency0.png)](../../_images/emergency0.png) **Fig. 1.** Creating a new Emergency Calling service. ## Step 2: Provide Service Details The Create Emergency Calling Service form will open, starting with the **Service Details** step, where you enter the basic information for your emergency calling request. 1. Enter a **Friendly Name** for your emergency calling request (e.g., `Emergency Calling Service`). 2. Select the **Country** of the DID numbers that will be used as source numbers for making emergency calls. 3. Choose the **Number Type** of the DID numbers that will be enabled for emergency calling. 4. Click **Next** to continue to the **Verification Details** step. Note After entering the details, a summary section displays the estimated verification time, setup fee, and monthly fee per number. [![Entering service details](../../_images/emergency1.png)](../../_images/emergency1.png) **Fig. 2.** Entering service details. ## Step 3: Provide Verification Details Review the verification requirements and assign an **Identity** and **Address** for the emergency calling service. These details must comply with local emergency service regulations and correspond to the **Country** and **Number Type** selected in the previous step. 1. From the **Identity** dropdown, select an existing identity. If no identity is available, click **Create New** to add a new one. 2. Once the identity is selected, choose the corresponding **Address** from the dropdown list. You can also click **Create New** to add a new address for the chosen identity. 3. Click **Next** to continue to the **Source Numbers** step. Note - The selected identity and address will be assigned to the phone numbers used for emergency calling. - If the **Identity** does not meet the verification requirements, it cannot be selected. A tooltip will appear explaining why the identity is not eligible. [![Selecting verification identity and address details](../../_images/emergency2.png)](../../_images/emergency2.png) **Fig. 3.** Selecting the identity and address for emergency service verification. ## Step 4: Select Source Numbers (DIDs) Select the DID numbers that will be enabled for emergency calling. Only numbers that match the selected **Identity**, **Country**, and **Number Type**, and support emergency calling, will be shown. 1. (Optional) Use the **DID Number** or **Description** filters to search for available numbers. 2. In the **Available Source Numbers** table, select the DID numbers you want to include using the checkboxes. 3. Review your selections, then click **Next** to continue to the **Summary** step. Note - Selected DID numbers are added to the **Allowed source addresses** panel, where they are displayed as chips and can be removed if needed. - DID numbers linked to a different verified identity than the one selected in the **Verification Details** step (for example, used for **End User Registration**, **A2P SMS Campaigns**, or **CNAM**) will not appear in the available source numbers list. To include these numbers, select the same identity used for their verification. - If there are **more than 200** available source addresses, the table is paginated with 200 records per page. [![Selecting DID numbers for emergency calling](../../_images/emergency3-gif.gif)](../../_images/emergency3-gif.gif) **Fig. 4.** Selecting DID numbers for the Emergency Calling service. ## Step 5: Review and Submit Review all information before submitting your emergency calling service request. The summary displays your **Service Details**, **Verification Details**, selected **Source Numbers**, and the total **Setup** and **Recurring Fees**. 1. Confirm that the **Identity**, **Address**, and **Source Numbers** are correct. 2. Review the estimated verification time and charges under the **Summary** section. 3. Click **Submit** to send the emergency calling service request for verification. Important Your account balance will be charged automatically once the emergency calling service is successfully verified. [![Reviewing and submitting the Emergency Calling service request.](../../_images/emergency4.png)](../../_images/emergency4.png) **Fig. 5.** Reviewing and submitting the Emergency Calling service request. ## Step 6: Confirm Emergency Calling Service Agreement After clicking **Submit** on the summary step, a confirmation window appears with important information about the **VoIP Emergency Calling Service**. It is required to review and acknowledge the terms before the request can be created. To proceed, review the information carefully, select the checkbox to confirm your acknowledgment, and click **Agree & Complete Order**. Important By acknowledging these terms, you confirm that you have read and understood the information provided about the Emergency Calling Service. You hereby accept responsibility to ensure that the end users of this service are aware of the stated information. Once you click **Agree & Complete Order**, you confirm your agreement and authorize the creation of the Emergency Calling Service request for the selected numbers. On this page