Managing Capacity Limits

There is a possibility to limit your concurrent capacity per DID Number. This limitation may be setup per single or multiple DID numbers.

Single DID

To setup the capacity limit for a single DID Number, navigate to the DID Numbers section in the DIDWW User Panel and click on the “Three Dots” in the action tab next to the required DID Number. In the dropdown menu select “Manage DID” option. (Fig. 1)

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Fig. 1. “DID Numbers” section

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Fig. 2. “Manage DID” window

Note

The “Available Capacity” field value only limits the DID numbers concurrent capacity, it does not increase the available capacity. To remove the capacity limitations, remove the numerical value in the field.

Multiple DIDs

To setup the capacity limit for multiple DID numbers, navigate to the DID Numbers section in the DIDWW User Panel, select the required DIDs and click on batch actions. In the dropdown menu select “Update Capacity Limit” (Fig. 3).

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Fig. 3. “DID Numbers” section

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Fig. 4. “Update Capacity Limit” window

The numerical value in the “Capacity Limit” field will be the limit of your concurrent calls. To remove the capacity limitations, remove the numerical value in the field.