Identities & Addresses

The new Identities & Addresses tool in the DIDWW User Panel allows customers to add the End User information required for DID number registration processes. There are two types of identity bundles, Personal or Business. This bundle will contain End User’s information with uploaded proof documents, which will be encrypted and stored on DIDWW. Created identity bundles then can be reused to assign and activate numbers immediately for the same End User.


The Porting identity requirements can be met using the following guide. During the identity creation process, validate your requirements against Porting requirements as indicated in “Checking Requirements” section.

Creating a New Identity

A new identity can be created by navigating to the “Identities & Addresses” section on the left side menu of the DIDWW User Panel, and clicking on the “New Identity” button (Fig. 1).


Fig. 1 Creating a new Identity.

A new window will appear, where you will be prompted to select a “Type of Identity” and enter the corresponding details (Fig. 2).


Fig. 2 Entering details of the corresponding identity.

Once all details have been entered, scroll down to upload the documents of the associated identity (Fig. 3).


Fig. 3 Uploading the identity documents.


When uploading the documents you can select multiple files at once. See Attaching Files section for more information.

After the documents have been uploaded, click continue, and you will be prompted to enter the address details of the associated identity (Step 2) (Fig. 4).


Fig. 4 Entering address details.

Once all details have been entered, proceed to Proofs and click Add New where you will be prompted to upload the documents associated with the address (Fig. 5).


Fig. 5 Uploading the address documents.

Checking Requirements


Customers can check the requirements for the DID number registration process when creating a new identity (Fig. 1)


Fig. 1 Checking the requirements.


Customers may check the requirements for DID Number portability process when creating a new Identity (Fig. 2)


Fig. 1 Checking the Porting requirements.

Verification Status

End User details can be submitted during the purchase process. The verifications tab in the “Identities & Addresses” section will indicate the status of your DID number registration process.

Approved - indicates that end user details have been confirmed.
Pending - indicates that end user details verification process is pending.
Rejected - indicates that end user details have been rejected.


Fig. 2 Verification status.


If the verification has been rejected, you can hover your mouse over the status “Rejected” and it will indicate the reason for rejection.

Attaching Multiple Files

When uploading the necessary documents, multiple files should be attached if the single documents is splitted to 2 parts. For example: pictures of drivers license, can be 2 separate files (front and back) (Fig.1).


Fig. 1 Selecting multiple files.

The number of attached files will be displayed as follows (Fig. 2).


Fig. 2 The number of attached files.

Encryption Information

File content is encrypted with AES-CBC 256 bit, which is then being stored on our servers, where associated parties can decrypt it with personally provisioned private keys. All private keys are being kept on the hardware security module (HSM).