Channel - the network capacity for carrying a single phone call.
Channel Pool - a group of channels which may be selectively assigned to Shared Capacity Groups, or individually designated as Dedicated Channels for use by specific DIDs.
Capacity Group - a group of channels that share their call capacity amongst a number of DIDs that are assigned to the Shared Capacity Group.
Capacity Pool - a list of countries where additional capacity is supported.
There are 2 Capacity Pools (Extended and Standard). They differ by the amount of countries available per each pool. Extended pool supports more countries from the DIDWW coverage.
Step 1. Select the “Capacity Pool” where the channels need to be purchased, and click on the “Add Channels to Pool” button (Fig. 1).
Step 2. Enter the desired channels quantity and click on the “Proceed to checkout” button (Fig. 2).
Step 3. To configure the Capacity Group which will be used with DID numbers, proceed as follows:
Click on the “Add Capacity Group” button (Fig. 3).
Create a “Capacity Group” by entering a Group name and defining the number of Shared and/or Metered channels to be used by this Capacity Group. Click on the “Submit” button (Fig. 4).
Step 4. To edit a Capacity Group or manage the assigned DID numbers, use the “Actions” tab in the Capacity Group list (Fig. 5)
Step 5. To assign/unassign DID numbers to/from the selected Capacity Group, click on “Manage assigned DIDs” (Fig. 5) to open a new window, and add/remove the required DID numbers (Fig. 6).
Step 6. Once added, DIDs can be managed through the “Actions” tab, or via “Batch actions” to select multiple numbers (Fig. 7).
Step 7. To assign Dedicated channels to DID number(s), click on the “DID Numbers” section in the menu, select your required DID(s), and from the “Batch actions” menu choose “Assign Dedicated Channels” (Fig. 8).
Step 8. Assign dedicated channels by selecting the Capacity Pool and entering the quantity of Dedicated channels per DID number. Once completed, click on the “Submit” button (Fig. 9).
Step 9. To confirm that Dedicated channels were assigned successfully, click on the “Pie” icon on the Capacity tab in DID Numbers section (Fig. 10).
To remove unused channels from the account, click on the “X” next to the Unassigned channels in the Channels Pool section (Fig. 11) and click “Confirm”.
All unassigned channels will be removed from your account.