Channel - the network capacity for carrying a single phone call.

Channel Pool - a group of channels which may be selectively assigned to Shared Capacity Groups, or individually designated as Dedicated Channels for use by specific DIDs.

Capacity Group - a group of channels that share their call capacity amongst a number of DIDs that are assigned to the Shared Capacity Group.

Capacity Pool - a list of countries where additional capacity is supported.

There are 2 Capacity Pools (Extended and Standard). They differ by the amount of countries available per each pool. Extended pool supports more countries from the DIDWW coverage.

Step 1. Select the “Capacity Pool” where the channels need to be purchased, and click on the “Add Channels to Pool” button (Fig. 1).


Fig. 1. Selecting Capacity Pool

Step 2. Enter the desired channels quantity and click on the “Proceed to checkout” button (Fig. 2).


Fig. 2. Channel purchase

Step 3. To configure the Capacity Group which will be used with DID numbers, proceed as follows:

Click on the “Add Capacity Group” button (Fig. 3).


Fig. 3. Add Capacity Group

Create a “Capacity Group” by entering a Group name and defining the number of Shared and/or Metered channels to be used by this Capacity Group. Click on the “Submit” button (Fig. 4).


Fig. 4. Creating Shared Capacity Group

Step 4. To edit a Capacity Group or manage the assigned DID numbers, use the “Actions” tab in the Capacity Group list (Fig. 5)


Fig. 5. Capacity Group management

Step 5. To assign/unassign DID numbers to/from the selected Capacity Group, click on “Manage assigned DIDs” (Fig. 5) to open a new window, and add/remove the required DID numbers (Fig. 6).


Fig. 6. Assign/unassign DID numbers from the Capacity Group

Step 6. Once added, DIDs can be managed through the “Actions” tab, or via “Batch actions” to select multiple numbers (Fig. 7).


Fig. 7. DID number management

Step 7. To assign Dedicated channels to DID number(s), click on the “DID Numbers” section in the menu, select your required DID(s), and from the “Batch actions” menu choose “Assign Dedicated Channels” (Fig. 8).


Fig. 8. Assigning Dedicated Channels

Step 8. Assign dedicated channels by selecting the Capacity Pool and entering the quantity of Dedicated channels per DID number. Once completed, click on the “Submit” button (Fig. 9).


Fig. 9. Assigning Dedicated channels

Step 9. To confirm that Dedicated channels were assigned successfully, click on the “Pie” icon on the Capacity tab in DID Numbers section (Fig. 10).


Fig. 10. Dedicated channels assignment confirmation

To cancel channels that are not assigned to any capacity group or numbers click on the “Remove Channels” (Fig. 11), enter the required quantity, and click “Remove”.


The indicated quantity of unassigned channels will be removed from your account


Fig. 11. Unused channel removal