Call Logs
CDRs (Call Detail Records) may be accessed be selecting “Call Logs” in the Management Portal(Fig. 1). These CDRs contain accurate and detailed call history such as when the call took place, the call duration, and the source and destination phone numbers.
Users may access specific CDRs according to the call direction and date range, and filters such as the source and destination phone numbers, the type of call and the call status may be applied. In addition, CDRs may be exported in .csv format.
Fig. 1. “Call Logs” section.
Note
Please note that CDRs are limited to current + 2 last months.
CDR Exports are archived in .gz file format, which can be extracted using compression software such as Winzip, Winrar, 7-Zip, etc.
Inbound CDR Exported CSV File Description
Field |
Header |
Sample value |
Description |
|---|---|---|---|
1 |
Date/Time Start (UTC) |
2020-01-01 11:22:33 |
Date and time of the call initiation |
2 |
Date/Time Connect (UTC) |
2020-01-01 11:22:35 |
Date and time of call connection |
3 |
Date/Time End (UTC) |
2020-01-01 11:23:37 |
Date and time of call termination |
4 |
Source |
12345678901 |
Calling party’s Caller ID (calling number) |
5 |
DID |
44123456789 |
Called number (DID Number) |
6 |
Destination |
Destination URI (Uniform Resource Identifier) |
|
7 |
Duration (secs) |
32 |
Call duration in seconds (set to 0 for non-connected calls) |
8 |
Disconnect Initiator |
Origination/Destination |
Side which initiated the disconnection |
9 |
Disconnect Code |
487 |
SIP Disconnect code |
10 |
Disconnect Response |
Request Terminated |
SIP Disconnect code response |
11 |
Toll-free Amount (USD) |
0.86 |
Total amount charged for the toll-free service |
12 |
Termination Amount (USD) |
0.24 |
Total amount charged for the PSTN termination service |
13 |
Metered Channels Amount (USD) |
0.33 |
Total amount charged for metered capacity service |
14 |
Source Name |
12345678901 |
Calling party’s Caller Name (CNAM) |
15 |
CNAM Lookup |
0 |
0 - Caller Name lookup is disabled 1 - Caller Name lookup is enabled |
Outbound CDR Exported CSV File Description
Field |
Header |
Sample value |
Description |
|---|---|---|---|
1 |
Date/Time Start (UTC) |
2020-01-01 11:22:33 |
Date and time of the call connection |
2 |
Date/Time Connect (UTC) |
2020-01-01 11:22:35 |
Date and time of call connection |
3 |
Date/Time End (UTC) |
2020-01-01 11:23:37 |
Date and time of call termination |
4 |
Source |
12345678901 |
Calling party’s Caller ID (calling number) sent to the DIDWW gateway |
5 |
CLI* |
44123456789 |
Caller ID forwarded from the DIDWW gateway to the service provider |
6 |
Status |
Failed |
Indicates outcome of call |
7 |
Destination number |
44123456789 |
Called destination number |
8 |
Call /Duration (sec) |
32 |
Call duration in seconds (set to 0 for non-connected calls) for which call is being charged |
9 |
Response |
487 Request Terminated |
SIP Disconnect code and reason |
10 |
Voice OUT Trunk |
Outbound Trunk 1 |
Outbound trunk name |
11 |
Destination country |
United States |
Called destination country name |
12 |
Network |
Fixed |
Called destination network name |
13 |
Call Type* |
International |
Call type: International/Local/Origin based |
14 |
Rate (USD) |
0.0123 |
Destination rate |
15 |
Charged (USD) |
0.0023 |
Total amount charged for the call |
CLI – Caller ID sent from the customer’s gateway and forwarded to a destination network, it may be altered if specified in the outbound trunk settings (Replace CLI).
Call Type – Call types differ based on the called destination country:
International – call from US to the UK will be treated as an international call
Local – call from the US to the US will be treated as a local call
Origin based – applies to calls within the EEA.