Call Logs

CDRs (Call Detail Records) may be accessed be selecting “Call Logs” in the Management Portal(Fig. 1). These CDRs contain accurate and detailed call history such as when the call took place, the call duration, and the source and destination phone numbers.

Users may access specific CDRs according to the call direction and date range, and filters such as the source and destination phone numbers, the type of call and the call status may be applied. In addition, CDRs may be exported in .csv format.

../_images/call_logs.png

Fig. 1. “Call Logs” section.

Note

Please note that CDRs are limited to 2 months.

Inbound CDR Exported CSV File Description

Field

Header

Sample value

Description

1

Date/Time (UTC)

2020-01-01 11:22:33

Date and time of the call initiation

2

Source

12345678901

Calling party’s Caller ID (calling number)

3

DID

44123456789

Called number (DID Number)

4

Destination

SIP:44123456789@destination.server.com

Destination URI (Uniform Resource Identifier)

5

Duration (secs)

32

Call duration in seconds (set to 0 for non-connected calls)

6

Disconnect Initiator

Origination/Destination

Side which initiated the disconnection

7

Disconnect Code

487

SIP Disconnect code

8

Disconnect Response

Request Terminated

SIP Disconnect code response

9

Toll-free Amount (USD)

0.86

Total amount charged for the toll-free service

10

Termination Amount (USD)

0.24

Total amount charged for the PSTN termination service

11

Metered Channels Amount (USD)

0.33

Total amount charged for metered capacity service

Outbound CDR Exported CSV File Description

Field

Header

Sample value

Description

1

Time Start (UTC)

2020-01-01 11:22:33

Date and time of the call connection

2

Source

12345678901

Calling party’s Caller ID (calling number) sent to the DIDWW gateway

3

CLI*

44123456789

Caller ID forwarded from the DIDWW gateway to the service provider

4

Destination

44123456789

Called destination number

5

Duration (secs)

32

Call duration in seconds (set to 0 for non-connected calls)

6

Disconnect Code

487

SIP Disconnect code

7

Disconnect Reason

Request Terminated

SIP Disconnect code response

8

Rate (USD per minute)

0.0123

Destination rate

9

Charged (USD)

0.0023

Total amount charged for the call

10

CDR Type*

International

Call type: International/Local/Origin based

11

Country Name

United States

Called destination country name

12

Network Name

Fixed

Called destination network name

13

Trunk Name

Outbound Trunk 1

Outbound trunk name

  • CLI – Caller ID sent from the customer’s gateway and forwarded to a destination network, it may be altered if specified in the outbound trunk settings (Replace CLI).

  • CDR Type – CDR types differ based on the called destination country:

    International – call from US to the UK will be treated as an international call

    Local – call from the US to the US will be treated as a local call

    Origin based – applies to calls within the EEA.