Security

Two-Factor Authentication

Attention

Starting July 12th, 2021, a mandatory two-factor authentication (2FA) has been enforced. All paid accounts are required to add this additional layer of security with Authenticator app, email or Web Authentication.

Two-factor authentication is a method of verifying your identity using three components:

  • Who you are (your account username);

  • What you know (your account password);

  • What you have (your mobile device or email, where the verification code can be sent).

Attention

In case only Authenticator app or Web Authentication is used, it is recommended to have email authentication method as back-up in case of a device loss, reset, etc.

If you enable two-factor authentication, you will be required to enter your username, your regular password as well as a one-time verification code or authorize via Web Authentication device in order to access your DIDWW account. The verification code may be sent to an email address, accessed through an Authenticator app on a mobile device or one of the supported Web Authentication methods. If required, all 3 two factor authentication methods can be enabled, and the account can be authorized by either the Authenticator app or email or Web Authentication method.

Step 1. To enable two-factor authentication, please go to the “Account Settings” section of your DIDWW account, and then select “Authentication” from the top menu (Fig. 2). The three verification options, “Authenticator app”, “Email verification” and “Web Authentication” are listed and may be configured.

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Fig. 2. Accessing Two-Factor Authentication

Step 2. To enable two-factor authentication using an “Authenticator app”, you must first download an authenticator application on your mobile device (we suggest downloading Google Authenticator). Use this app to scan the QR code that appears on your DIDWW user panel after enabling this authentication option (Fig. 3). A 6 digit code will appear on your authenticator app, which must be entered on your user panel to verify this two-factor authentication.

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Fig 3. Enabling two-factor authentication using an “Authenticator app”.

Once the “Authenticator app” verification option is active, you will be required to enter a 6 digit code generated by your authenticator app every time you log in to your DIDWW account (Fig. 4).

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Fig 4. Enter login verification code using Authenticator app.

To disable this authentication option, you will again be required to enter a 6 digit verification code from the authenticator app.

Step 4. To enable two-factor authentication via email, enter the email address to which the login verification code should be sent (Fig. 5). You will then receive an email with the initial verification code that should entered to verify this two-factor authentication.

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Fig 5. Enabling two-factor authentication via email

Once the email verification option is active, you will be required to enter the 6 digit code that is sent to your submitted email address each time you log in to your DIDWW account (Fig. 6).

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Fig 6. Enter login verification code sent via email

To disable this authentication option, you will again be required to enter the 6 digit verification code that is sent to your email address.

Step 5. To enable two-factor authentication via Web Authentication, press Add New button and enter Friendly Name where by submitting you will be prompted by your device you are using to setup to follow further instructions.

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Fig 7. Enter Friendly Name of Web Authentication method

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Fig 8. Configured Web Authentication method

Once the Web Authentication option is active, you will be required to check you authentication device for further instructions on how to proceed to access the account each time you log in to your DIDWW account (Fig. 7).

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Fig 9. Check your device for further instructions to proceed with log in