Adding a New Role(s)

The Roles functionality allows the account owner to invite users to his/her account by assigning a certain role or roles to the invited user. There will be 5 role types available, and a single user may be assigned several roles. A new user can be invited by selecting the “Account Settings” section on the left side menu of DIDWW User Panel, clicking on the “Users” tab and then the “+Invite User” button (Fig. 1).

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Fig. 1. Inviting a New User.

A pop-up window will appear, where the new user’s email and name should be entered and the required role(s) selected (Fig. 2).

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Fig. 2. Defining access level.

Below is a list of roles that will be available, together with their access rights and limitations:

Admin Role

Grants the user access to manage the account without limitations.

Permitted access:

  • Full access to manage the account.

Prohibited access:

  • Removing the account owner.

Commercial Role

Grants the user access to purchase and cancel services, make payments, and configure trunks and services.

Permitted access:

  • Buying and cancelling any services.

  • Managing account payments.

  • Creating and cancelling porting projects.

  • Creating, removing and editing trunks and all technical information.

  • Configuring the account services.

  • Examining SMS and call logs.

  • Accessing the account’s cloud phone systems and softphone settings.

  • Editing the general account settings.

Prohibited access:

  • Accessing API information.

  • Creating and managing the account’s roles and permissions.

Billing Role

Grants the user access to invoices, funds, purchasing activity, reports and all related pricelists.

Permitted access:

  • Managing the account’s funds (payment methods).

  • Downloading invoices.

  • Viewing reports.

  • Viewing the purchasing activity on the account.

  • Examining pricelists, SMS and call logs.

  • Viewing existing numbers.

  • Managing existing porting projects.

Prohibited access:

  • Buying or removing any services including numbers, trunks, porting projects, etc.

  • Adding, removing or modifying trunk information or any technical configurations.

  • Accessing API information.

Technical Role

Grants the user access to add, remove or modify any technical information on the account.

Permitted access:

  • Full management of the account’s technical configuration.

  • Configuration of number and capacity groups.

  • Creating, editing and removing trunks.

  • Examining SMS and call logs.

  • Accessing API information.

  • Accessing the account’s cloud phone systems and softphone settings.

  • Managing the general account settings.

Prohibited access:

  • Buying and cancelling any services.

  • Managing the account payments.

  • Examining the account invoices and price lists.

  • Managing number porting.

  • Viewing the purchasing activity on the account.

Porting Role

Grants the user access to create, manage and cancel porting projects.

Permitted access:

  • Creating and managing all porting projects.

  • Setting of the account’s Configuration Profiles.

  • Configuration of existing numbers and capacity.

  • Managing general account settings.

  • Examining pricelists.

Prohibited access:

  • Buying and cancelling any services.

  • Managing account payments.

  • Viewing account invoices.

  • Removing any existing technical configurations.

  • Accessing the account’s cloud phone systems and softphone settings.

  • Examining SMS and call logs.

  • Accessing API information.

The invited user will receive an email with a link to the DIDWW account. To access this account, the user may login with his/her personal DIDWW account details (if he/she already has a DIDWW account) or create a new personal DIDWW account.