# SMS to Email Trunk SMS to Email trunks allow you to forward incoming SMS messages from your Direct Inward Dialing (DID) numbers directly to a specified email address. Each message is converted and delivered as a standard email. **Create Trunk** Create and configure a new SMS to Email Trunk. [Create SMS to Email Trunk](#user-panel-sms-to-email-trunk-create) **Edit Trunk** Update the settings of an existing trunk. [Edit SMS to Email Trunk](#user-panel-sms-to-email-trunk-edit) **Delete Trunk(s)** Remove one or more trunks from your account. [Delete SMS to Email Trunk(s)](#user-panel-sms-to-email-trunk-delete) --- ## Create SMS to Email Trunk ### Step 1: Start Creating SMS to Email Trunk In the user panel menu, navigate to **SMS > SMS Trunks**. Click the **Create New** button in the top-right corner and select **Email** from the dropdown menu. [![Navigating to create a new SMS to Email Trunk.](../../_images/fig169.png)](../../_images/fig169.png) **Fig. 1.** Navigating to create a new SMS to Email Trunk. ### Step 2: Configure SMS To Email Trunk Enter the general information required to set up your SMS to Email trunk. Provide a descriptive friendly name and define how incoming SMS messages should be forwarded by email. [![SMS to Email Trunk configuration page.](../../_images/fig256.png)](../../_images/fig256.png) **Fig. 2.** SMS to Email Trunk configuration settings. #### General Settings | Setting | Description | | --- | --- | | **Friendly name** | Enter a unique name to identify this trunk. | | **Recipient email** | Specify the email address where incoming SMS messages will be delivered. | | **Email subject** | Define the subject line of the forwarded email. Dynamic variables are supported. Example: `SMS Received From: {SMS_SRC_ADDR} To: {SMS_DST_ADDR}` | | **Email body** | Define the body content of the forwarded email. Dynamic variables are supported. Example: `{SMS_TIME}, {SMS_TEXT}` | Note You can use the following variables in the **Email subject** and **Email body** fields to customize the output: > - `{SMS_TIME}`: The time the SMS was received. > - `{SMS_SRC_ADDR}`: The sender's phone number. > - `{SMS_DST_ADDR}`: The recipient DID number. > - `{SMS_TEXT}`: The raw text of the SMS message. > - `{SMS_TEXT_BASE64_ENCODED}`: The SMS message content encoded in Base64. #### Trunk Group Configuration (Optional) You may assign the trunk to an existing trunk group in order to enable failover or load-balancing. Within the trunk group, you can also define the trunk's **priority**, which determines the order in which trunks will be used. Note The system attempts to contact the target SMS trunk with the highest-numbered priority first. ### Step 3: Create the SMS To Email Trunk Click **Create** at the bottom of the page to save the new trunk. ### Step 4: Assign the SMS To Email Trunk to DIDs To receive messages, assign the new trunk to one or more DIDs that support inbound SMS. For detailed steps, see [Assign an SMS trunk](../../phone-numbers/my-numbers/how-to-guides/assign-sms-trunk.html#assigning-sms-trunk). --- ## Edit SMS to Email Trunk > 1. In the user panel menu, navigate to **SMS > SMS Trunks**. > 2. Locate the trunk you wish to edit and click the ![Actions button](../../_images/three_dots_action_button1.png) button next to it. > 3. Select **Edit** from the dropdown menu. > 4. On the **Edit SMS to Email Trunk** page, modify the settings as needed. > 5. Click **Save** to apply your changes. [![Accessing the Edit option for an SMS to Email Trunk.](../../_images/actions_edit2.png)](../../_images/actions_edit2.png) **Fig. 3** Edit option for an SMS to Email Trunk. --- ## Delete SMS to Email Trunk(s) You can delete a single SMS to Email trunk or multiple trunks at once by using batch actions. Note A trunk that is currently assigned to any DID number cannot be deleted until it is unassigned. *Delete a Single Trunk* 1. Navigate to the **SMS Trunks** list page. 2. Locate the trunk you wish to remove and click the ![Actions button](../../_images/three_dots_action_button1.png) button next to it. 3. Select **Delete** from the dropdown menu. 4. In the confirmation pop-up window, click **Delete** to permanently remove the trunk. [![Accessing the Delete option for an SMS to Email Trunk.](../../_images/actions_delete3.png)](../../_images/actions_delete3.png) **Fig. 4** Delete option for an SMS to Email Trunk. *Delete Multiple Trunks* 1. Navigate to the **SMS Trunks** list page. 2. Select the trunks you wish to delete by checking the boxes next to them. 3. At the bottom of the page, click **Batch Actions** and select **Delete Trunks**. 4. In the confirmation pop-up window, click **Delete** to permanently remove the selected trunks. [![Using Batch Actions to delete multiple trunks.](../../_images/delete_batch_actions2.png)](../../_images/delete_batch_actions2.png) **Fig. 5** Batch delete option for SMS to Email Trunks. --- ## Related Resources **Assign an SMS trunk** Learn how to assign your newly created trunk to one or more DID numbers to start receiving messages. [Assign an SMS trunk](../../phone-numbers/my-numbers/how-to-guides/assign-sms-trunk.html#assigning-sms-trunk) **Create an SMS Trunk Group** Discover how to group multiple SMS trunks together for failover and load-balancing purposes. [SMS Trunk Groups](trunk-group.html#user-panel-sms-trunk-group) On this page