# Create a Toll-Free Sender ID Verification

Follow these steps to submit US Toll-Free DID numbers for verification before using them to send A2P SMS messages.

## Before you begin

- Review [Toll-Free Sender IDs](../sender-id-verification-types/toll-free.html) to confirm that this Sender ID type matches your messaging use case.
- Make sure your DIDWW account has an active US Toll-Free DID number that
  supports **Outbound A2P SMS**. See
  [Buy Numbers](../../../phone-numbers/buy-numbers/index.html) and
  [Supported feature filters](../../../phone-numbers/buy-numbers/filters-reference.html).
- Create a business identity and address before you begin, or create them
  during **Step 2: Enter general details**. See
  [Manage identities and addresses](../../../identities/getting-started.html).
- Review [Compliance content requirements](../compliance-content-requirements.html) before preparing your business, campaign, consent, and sample-message information.

## Step 1: Open the verification form

1. In the DIDWW User Panel, go to **SMS > Sender ID Verifications**.
2. Open the **Get Started** tab.
3. Find the **Toll-Free** Sender ID type and click **Create New**.

Alternatively, on the **Verifications** tab, open **Create New** and select the **Toll-Free** Sender ID type.

[![Toll-Free card with the Create New button.](../../../_images/toll-free-create-new.webp)](../../../_images/toll-free-create-new.webp)


**Fig. 1.** Open the Toll-Free verification form.

## Step 2: Enter general details

1. Enter a **Friendly name**.
2. Review the **Pricing** and **Identity Requirements**.
3. Select an existing business **Identity** and **Address**, or create them during this step.
4. Click **Next**.

Important

A DID number can be linked to only one identity. If a number already uses
an identity for DID registration or another service, select the same
business identity for the Toll-Free Sender ID Verification.

If the number does not have an identity, you can use the business identity
selected during this step. Personal identities cannot be used for a
Toll-Free Sender ID Verification.

For field descriptions, see [Toll-Free verification setup
fields](../sender-id-verification-reference.html#toll-free-verification-reference).

[![General step for a Toll-Free Sender ID Verification.](../../../_images/toll-free-general.webp)](../../../_images/toll-free-general.webp)


**Fig. 2.** General.

## Step 3: Select Sender IDs

1. Under **Available source numbers**, select the eligible United States Toll-Free DID numbers to verify.
2. Move the selected numbers to **Allowed source addresses**.
3. Review the selected Sender IDs and click **Next**.

Note

You can include up to 49 Sender IDs in one verification.

Use the **DID number** and **Description** filters to narrow the list of
available numbers. To remove all numbers from **Allowed source
addresses**, click **Remove all**.

Only DID numbers that meet all the following requirements appear under **Available source numbers**:

- The number is an active US Toll-Free DID number.
- It supports **Outbound A2P SMS**.
- It is not assigned to another Sender ID Verification.
- It has no assigned identity or uses the business identity selected in
  **Step 2: Enter general details**.

Numbers linked to a different business identity or a personal identity are not available for selection.

If no numbers appear, check whether your existing numbers meet these requirements. To purchase a new number, see [Buy
Numbers](../../../phone-numbers/buy-numbers/index.html).

[![Selecting eligible United States Toll-Free DID numbers as Sender IDs.](../../../_images/toll-free-sender-ids.gif)](../../../_images/toll-free-sender-ids.gif)


**Fig. 3.** Select Sender IDs.

## Step 4: Enter verification details

1. Enter the business registration information.
2. Enter the **Website**.
3. Indicate whether the business is a **Fortune 500 or 1000 company**.
4. Select the **Use case type**.
5. Enter the **Campaign description**.
6. Under **How will customers opt in?**, select one or more methods:
   **Through my website**, **Through my app**, **Verbal agreement**, or
   **Physical form**.
7. If you select **Through my app** or **Physical form**, upload the requested
   screenshots or scans of the opt-in form.
8. Enter the **Detailed opt-in flow description** and select the required
   opt-in confirmation checkbox.
9. Enter two representative messages in **Sample content messages #1** and **Sample content messages #2**.
10. If the messages contain URLs or phone numbers, list them in the appropriate fields.
11. Describe where customers can find the Toll-Free numbers and upload supporting screenshots when applicable.
12. Enter the expected message volume.
13. Indicate whether the messages **promote a commercial product**.
14. Select whether this traffic was previously sent using another messaging
    service. If it was sent using a short code or long number, enter the
    previous content and numbers used with that service.
15. Provide links to the privacy policy and terms and conditions.
16. Click **Next**.

For field descriptions, see [Toll-Free verification details
fields](../sender-id-verification-reference.html#toll-free-verification-reference-business-information).

[![Verification details step for a Toll-Free Sender ID Verification.](../../../_images/toll-free-business-information.webp)](../../../_images/toll-free-business-information.webp)


**Fig. 4.** Verification details.

## Step 5: Review summary and submit

1. Review the **Verification Details**, **Identity Details**, and **Sender IDs**. Use **Copy** or **Select All** to copy the listed Sender IDs.
2. Review the estimated verification time and charges under **Summary**.
3. Click **Submit**.

After submission, the verification is added to the **Verifications** tab on the **Sender ID Verifications** page. When
you open this page, the **Get Started** tab is displayed by default.
Open the **Verifications** tab to find the submitted verification and use its
[status](../sender-id-verification-reference.html#sender-id-verification-statuses) to track the review.

The actual review time may vary depending on whether additional information is required.

If the status changes to **Changes Required**, see [Resubmit a Sender ID
Verification](resubmit-sender-id-verification.html).

[![Summary step for a Toll-Free Sender ID Verification.](../../../_images/toll-free-summary.webp)](../../../_images/toll-free-summary.webp)


**Fig. 5.** Summary.

## Related resources

- [Edit a Sender ID Verification](edit-sender-id-verification.html) - Manage SMS trunks and Sender IDs for your verifications.
- [Sender ID Verification reference](../sender-id-verification-reference.html) - Review fields, types, and status values.
- [SMS Trunks](../../sms-trunks/index.html) - Create and manage SMS trunks.

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