Porting Process

DIDWW created a simple tool that allows customers to initiate and manage all porting processes online on their account.

This LNP (local number portability) tool can be found in the “Porting” section where you may easily monitor and follow porting process for each number.

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Fig. 1. “Porting” section position.

Step 1. Adding Numbers to your Porting Project

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Fig. 2. Porting Project creation.

  • Porting Project name enter a desired project name. It can be modified later if needed (Fig. 2.1).
  • Customer ID – enter customer ID value which represents customer identification in your system. This is only applicable if you are using API. In case API is not used, 0 should be entered.
  • DID(s) – enter DID number(-s) you would like to port in. When porting multiple DIDs, numbers must be listed in one column. Additional number(-s) can also be added once porting project is created by clicking on “Edit” (Fig. 2.1).
  • Upload File – upload excel file with all DID numbers you want to port in.

Note

Numbers must be listed in a single column on excel file as well.

Click “Check Numbers” to create Porting Project (Fig. 2).

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Fig. 2.1. Editing porting projects.

Step 2. Preview subsection

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Fig. 3. Preview subsection.

Correctly entered numbers will be listed per Country and Type (Local, National or Toll Free). Any invalid numbers will be shown under “Error” tab (Fig. 4).

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Fig. 4. Preview subsection, error tab.

Tick number(-s) and click “Submit for Review” to verify their portability (Fig. 5 and 6). This process might take up to 3 days and you will be informed via e-mail once verification is completed.

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Fig. 5. Preview subsection, “Submit for review” button.

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Fig. 6. Preview subsection, “Submit for review” confirmation window.

Note

Batch actions can be used to submit more numbers at once (Fig. 7).

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Fig. 7. Preview subsection, batch actions.

Documents for porting process can be uploaded during this step as well (Fig. 9 and 9.1). Each country requirements can be easily found on the info icon info near Country name (Fig. 8).

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Fig. 8. Preview subsection, porting requirements.

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Fig. 9. Preview subsection, “Upload Docs” button.

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Fig. 9.1. Preview subsection, “Upload Docs” window.

Note

Uploading documents is not a mandatory step at this stage.

If documents are uploaded here and customer agrees to pay any associated porting charges (Fig. 10), porting process is automatically initiated and number(-s) are moved to “In Progress” subsection. In this case, a default pre-configuration profile is assigned to the portable number(-s).

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Fig. 10. Review subsection, documentation submission.

Note

Batch actions per same Country and number Type can be used to upload documents for multiple numbers.

Step 3. Pending Review subsection

Number(-s) awaiting for verification will appear here. (Fig. 11). This may take up to 3 days.

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Fig. 11. Pending review subsection.

Unnecessary numbers can be removed from this list by clicking on red button close

Step 4. Portable subsection

All numbers, which have been confirmed as portable, will be listed here (Fig. 12).

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Fig. 12. Portable subsection.

Documents for porting process must be uploaded at this stage. Requirements for each country are listed on the info icon info (Fig. 13).

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Fig. 13. Portable subsection, porting requirements.

“”Upload Docs” will result in a pop-out window where you can download required form (LOA) and/or upload additional documents (Fig. 14 and 14.1).

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Fig. 14. Portable subsection, “Upload Docs” button.

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Fig. 14.1. Portable subsection, “Upload Docs” window.

Note

Batch actions per same Country and number Type can be used to upload documents for multiple numbers.

Click on “Preconfigure” and choose configuration profile (select forwarding data and channels group for your portable number(-s)) to avoid service interruptions after porting is completed (Fig. 15 and 16). If no default profile is available, choose “Create new one” and click “Submit”.

Note

Additional information on configuration profiles can be found by navigating to Configuration profiles article.

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Fig. 15. Portable subsection, “Preconfigure” button.

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Fig. 16. Portable subsection, “Preconfigure” button.

Note

Batch actions can be used to preconfigure more numbers at once.

Capacity mode from drop-down menu may also be selected during this step or added later on. Press info for more information (Fig. 17).

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Fig. 17. Portable subsection, capacity options.

Once documents are uploaded and configurations are set, tick portable number(-s) and click on “Submit” to start porting (Fig. 18 and 18.1).

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Fig. 18. Portable subsection, submission button.

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Fig. 18.1. Portable subsection, submission confirmation button.

Step 5. In Progress subsection

Number(-s) in porting process will appear here (Fig. 19).

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Fig. 19. In Progress subsection.

Porting process cannot be stopped during this step.

Note

Customers will receive further updates (e.g. scheduled porting date) via e-mail.

Step 6. Rejected Subsection

In case of porting rejection, number(-s) will appear in “Rejected” subsection with corresponding reason (Fig. 20).

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Fig. 20. Rejected subsection.

Note

Depending on the rejection reason, option to resubmit the request may be available. If such option is not available please contact lnp@didww.com.

Click on “Resubmit Request” to update and start porting process again (Fig. 21).

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Fig. 21. Rejected subsection, “Resubmit Request” button.

Note

Resubmitted number(-s) will re-appear in “Portable” subsection for further process (Fig. 12).

Step 7. Completed Subsection

Successfully ported number(-s) will be listed here (Fig. 22)

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Fig. 22. Completed subsection.

No further actions are required at this stage.

Note

Porting projects can be Closed at any step except stage “In Progress” (Fig. 23). Closing projects is an irreversible action.

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Fig. 23. Closing porting projects.

Porting prices are available at: https://www.didww.com/porting

Please contact DIDWW Porting Department via e-mail lnp@didww.com or live chat for any additional information.