# phone.systems(TM) App Settings The phone.systems(TM) app provides a range of settings to help you customize and control your experience. Use the settings section to adjust preferences related to behavior, profile management, and notifications. Use the following options to manage your app behavior, call handling, and profile settings: **Change Application Status** Set your availability for calls by choosing Online, Pause, or Offline status. [Change Application Status](#ps3-change-your-application-status) **Switch Outbound Caller ID** Select which number is shown as your caller ID when making outbound calls. [Switch Outbound Caller ID](#ps3-switch-your-outbound-caller-id) **Manage Personal Settings** Manage your user profile and CRM integration. [Manage Personal Settings](#ps3-application-settings-personal) **Manage General Settings** Configure app behavior, startup options, sound notifications, and sign-out settings. [Manage General Settings](#ps3-application-settings-general) --- ## Open App Settings > 1. Tap the **top bar** to open the drop-down menu. > 2. Tap the [![settings](../../_images/settings.png)](../../_images/settings.png) > icon to open the **Settings** panel. > [![Step 1: Open the drop-down menu](../../_images/reporting1.png)](../../_images/reporting1.png) > > > **Fig. 1.** Open the Drop-Down Menu > [![Step 2: Open the settings menu](../../_images/reporting2.png)](../../_images/reporting2.png) > > > **Fig. 2.** Open the Settings Menu --- ## Change Application Status In the phone.systems(TM) app, you can manually adjust your application status to control your availability for calls. This feature is useful for managing your presence during working hours, breaks, or when you're unavailable. *Version 1.0.30 and above* To change your application status: 1. Tap the **top bar** to open the drop-down menu. 2. Choose one of the following options: - **Available** - You are available for inbound and outbound calls. - **Unavailable** - You are not available to receive calls. > [![Application Status Available](../../_images/available.png)](../../_images/available.png) > > > **Fig. 3.** Available > [![Application Status Unavailable](../../_images/unavailable.png)](../../_images/unavailable.png) > > > **Fig. 4.** Unavailable *Version 1.0.28 and below* To change your application status: 1. Tap the **top bar** to open the drop-down menu. 2. Select one of the following status options: - **Online** - You are available for inbound and outbound calls. - **Pause** - You can make outbound calls, but inbound calls are disabled. - **Offline** - You are not available for any calls. > [![Application Status Online](../../_images/fig13.1.png)](../../_images/fig13.1.png) > > > **Fig. 5.** Online > [![Application Status Pause](../../_images/fig13.2.png)](../../_images/fig13.2.png) > > > **Fig. 6.** Pause > [![Application Status Offline](../../_images/fig13.3.png)](../../_images/fig13.3.png) > > > **Fig. 7.** Offline --- ## Switch Outbound Caller ID In the phone.systems(TM) app, you can configure and switch your **outbound caller ID**-the number shown to recipients when you place a call. If your user account has access to multiple caller IDs (numbers assigned by your administrator), the app lets you choose which one to use for outgoing calls. To switch your outbound caller ID: > 1. Tap the **top bar** of the app to open the drop-down menu. > 2. From the list of available caller IDs, select the one you want to use. The active caller ID will appear in the top-right corner of the interface. [![Outbound Caller ID List](../../_images/cli.png)](../../_images/cli.png) **Fig. 8.** Outbound Caller ID List --- ## Manage Personal Settings The **Personal** section contains settings related to your user profile and CRM integration. These options help personalize how the application behaves during communication events. Use the shortcuts below to access specific personal settings: **Edit profile** Update your personal information, including your name, job title, and department. [Edit Profile](#ps3-application-settings-personal-edit) **Open CRM Contact pages automatically** Automatically open CRM contact pages during external calls to access caller information instantly. [Open CRM Contact Pages Automatically](#ps3-application-settings-personal-opencrm) ### Edit Profile The **Edit Profile** screen lets you update your basic user information and avatar. You can modify the following fields: > - **First name** > - **Last name** > - **Job title** > - **Department** #### Avatar Additionally, you can upload a **custom avatar**: > 1. Tap the [![edit](../../_images/edit_avatar.png)](../../_images/edit_avatar.png) > icon to upload a new avatar image. > 2. Select the desired image file from your device. > 3. Use the adjustment slider to resize or reposition the avatar if needed. > 4. Click **Save** to apply your changes. > > Note > > - Supported image formats are **.jpeg** and **.png**. > - To edit the existing avatar or remove the current avatar, tap the [![edit](../../_images/edit_avatar.png)](../../_images/edit_avatar.png) > icon. > - Avatar changes sync with the [phone.systems users menu](../Users/users.html#ps3-users). If no custom avatar is set, the app displays the user's initials. > [![Edit Profile](../../_images/edit2.png)](../../_images/edit2.png) > > > **Fig. 9.** Edit Avatar Button > [![Edit Profile](../../_images/edit21.png)](../../_images/edit21.png) > > > **Fig. 10.** Edit Avatar Window ### Open CRM Contact Pages Automatically When this setting is turned on, phone.systems(TM) automatically opens the contact details page in your connected CRM during calls with external contacts. This feature works as follows: > - Incoming calls from recognized external sources trigger a CRM lookup. > - The CRM interface opens directly to the contact's details page, giving you instant access to caller information. > - This reduces the need for manual searches and helps you handle calls more efficiently. Note To use this feature, your CRM system must already be integrated with phone.systems(TM). For setup instructions, see [CRM integrations](../Settings/crm-integrations.html#ps3-crm-integrations). [![Open CRM Contact Pages Automatically](../../_images/crm.png)](../../_images/crm.png) **Fig. 11.** Open CRM Contact Pages Automatically --- ## Manage General Settings The **General** section contains settings for controlling application behavior, managing audio feedback, and accessing support. Click the shortcuts to any of the general settings below: **Start app automatically** Set the app to automatically start when your device turns on, ensuring it's always ready for use. [Start App Automatically](#ps3-application-settings-general-starting) **Sound settings** Choose a ringtone and control ringtone or dialpad sound behavior in the desktop app. [Sound Settings](#ps3-application-settings-general-sound) **Language** Change the interface language to your preferred option. [Language](#ps3-application-settings-general-language) **Report an issue** Quickly report any issues by providing details to the support team for resolution. [Report an Issue](#reporting-an-issue) **Sign out** Sign out of your account to end your session and ensure your data is secure. [Sign Out](#ps3-application-settings-general-signout) ### Start App Automatically You can configure the **phone.systems(TM)** app to launch automatically when your device turns on. To enable automatic startup: > 1. Open the **General** settings section. > 2. Toggle on the **Start app automatically** option. > > [![Start app automatically toggle](../../_images/start_app.png)](../../_images/start_app.png) > > > **Fig. 12.** Start App Automatically Toggle ### Sound Settings Use **Sound settings** to manage ringtone playback, select an incoming call ringtone, and control dialpad tones. Note These settings control ringtone and dialpad sound behavior in the app. They do not change call audio devices or system-level sound settings. #### Enable or Disable Ringtone The ringtone is the sound played when you receive an incoming call. To enable or disable ringtone playback: > 1. Open the **General** settings section. > 2. Open **Sound settings**. > 3. Under **Ringtone**, turn **Play ringtone** on or off. > > - **On** - The selected ringtone plays for incoming calls. > - **Off** - Incoming calls arrive without ringtone playback in the app. [![Ringtone sound settings](../../_images/sound_settings_ringtone.png)](../../_images/sound_settings_ringtone.png) **Fig. 13.** Ringtone Sound Settings #### Change Ringtone To change the ringtone: > 1. Open the **General** settings section. > 2. Open **Sound settings**. > 3. Under **Ringtone**, select the current ringtone name. > 4. Preview a ringtone if needed. > 5. Select the ringtone you want to use. [![Available ringtones](../../_images/sound_settings_select_ringtone.png)](../../_images/sound_settings_select_ringtone.png) **Fig. 14.** Available Ringtones #### Enable or Disable Dialpad Sounds Dialpad sounds are tones played when you press keys on the keypad. To enable or disable dialpad sounds: > 1. Open the **General** settings section. > 2. Open **Sound settings**. > 3. Under **Dialpad**, turn **Sound** on or off. > > - **On** - Dialpad tones play when you use the keypad. > - **Off** - Dialpad tones are muted. [![Dialpad sound settings](../../_images/sound_settings_dialpad.png)](../../_images/sound_settings_dialpad.png) **Fig. 15.** Dialpad Sound Settings ### Language The **Language** setting allows you to customize the interface of the **phone.systems(TM)** app. Changing the language updates all in-app menus, buttons, and labels. To change your language preference: > 1. Tap the **top bar** to open the drop-down menu. > 2. Tap the [![settings](../../_images/settings.png)](../../_images/settings.png) > icon to open the **Settings** menu. > 3. Tap **Language**. > 4. Select your preferred language from the list: > > > - **English (default)** > > - **Ukrainian** > > - **Lithuanian** > > - **Latvian** > > - **German** > > - **Spanish** > > - **Portuguese** [![Language Selection Screen](../../_images/language.png)](../../_images/language.png) **Fig. 16.** Language Selection Screen ### Report an Issue Use the **Report an Issue** action to submit problems directly from the **phone.systems(TM)** app to the support team. To report an issue: > 1. Tap the **top bar** to open the drop-down menu. > 2. Tap the [![settings](../../_images/settings.png)](../../_images/settings.png) > icon to open the **Settings** menu. > 3. Select **Report an Issue**. > 4. Fill in your **email address** and **describe the issue**, including: > > - What steps you took before the issue occurred. > - Any error messages shown. > - What you expected to happen and what actually happened. > 5. Click **Send** to submit the report. Note Providing detailed information helps the support team resolve your issue faster. > [![Step 1: Open the drop-down menu](../../_images/reporting1.png)](../../_images/reporting1.png) > > > **Fig. 17.** Open the Drop-Down Menu > [![Step 2: Open the settings menu](../../_images/reporting2.png)](../../_images/reporting2.png) > > > **Fig. 18.** Open the Settings Menu > [![Step 3: Select Report an issue](../../_images/reporting3.png)](../../_images/reporting3.png) > > > **Fig. 19.** Select Report an Issue > [![Step 4: Input report data](../../_images/reporting4.png)](../../_images/reporting4.png) > > > **Fig. 20.** Enter Email and Issue Description ### Sign Out > 1. Tap the **Sign Out** button from the settings menu. > 2. On the confirmation screen, click **Sign Out**. Caution Before signing out, ensure you have access to your activation key or QR code in case you need to reconnect. > [![Sign Out Button](../../_images/signout1.png)](../../_images/signout1.png) > > > **Fig. 21.** Sign Out Button > [![Sign Out Confirmation](../../_images/signout2.png)](../../_images/signout2.png) > > > **Fig. 22.** Sign Out Confirmation On this page