# phone.systems(TM) App Dial Pad The **Dial Pad** interface in the **phone.systems(TM)** app lets users manually enter phone numbers to make outbound calls. It features a numeric keypad, a status indicator, an outbound caller ID associated with your account, and a call button for easy navigation and communication. [![Dial Pad Interface](../../_images/fig812.png)](../../_images/fig812.png) **Fig. 1.** Dial Pad Interface --- ## Placing a Call To place a call to an unknown number: > 1. Enter the recipient's phone number or internal number. > 2. Click the [![call](../../_images/call.png)](../../_images/call.png) > icon to initiate the call. [![Calling An Unknown Number](../../_images/fig281.png)](../../_images/fig281.png) **Fig. 2.** Calling An Unknown Number To call a contact: > 1. Enter at least one digit to search for the number in your contacts list. > 2. Click the [![call-button](../../_images/call-button.png)](../../_images/call-button.png) > next to the desired contact. Alternatively, go to the [contacts menu](contacts.html#ps3-application-contacts) and select a contact. [![Calling A Contact](../../_images/fig291.png)](../../_images/fig291.png) **Fig. 3.** Calling A Contact When the call starts, you'll see the **In-Call** screen. [![In Call Screen](../../_images/fig301.png)](../../_images/fig301.png) **Fig. 4.** In Call Screen ### Call Ended Screen After a call ends, the app displays a **Call Ended** screen with quick actions and the call status. This screen appears after an outbound call ends. The screen closes automatically after **5 seconds**, or immediately after you select an action. You can also close it manually using the **X** button. *Unknown Contact* The following actions are available when the call participant is not saved in your contacts: - **Create contact** - Add the number as a new contact. - **Call again** - Redial the same number. [![Call ended screen for unknown contact](../../_images/call_ended_unknown.png)](../../_images/call_ended_unknown.png) **Fig. 5.** Call Ended Screen (Unknown Contact) *Saved Contact* The following actions are available when the call participant is a saved contact: - **See history** - Open the contact [call history](call-history.html#ps3-appplication-call-history). - **Call again** - Redial the same contact. [![Call ended screen for saved contact](../../_images/call_ended_saved.png)](../../_images/call_ended_saved.png) **Fig. 6.** Call Ended Screen (Saved Contact) --- ## Call State Management phone.systems(TM) app allows you to perform multiple actions during an active call. Click on the following shortcuts to learn more: **Mute/Unmute Your Microphone** Toggle your microphone on or off during a call to control whether the other party can hear you. [Mute/Unmute Your Microphone](#ps3-application-dialpad-callstate-mute) **Sound Settings** Switch the sound input and output methods. [Sound Settings](#ps3-application-dialpad-callstate-sound-settings) **Holding/Unholding a Call** Place the current call on hold or resume it, allowing you to manage multiple tasks or conversations. [Hold/Unhold a Call](#ps3-application-dialpad-callstate-hold) **Using the Keypad** Open the dialpad to enter digits during a call - useful for extensions, IVRs, or access codes. [Using the Keypad](#ps3-application-dialpad-callstate-keypad) **Blind Transfer** Transfer the active call directly to another number without speaking to the recipient beforehand. [Blind Transfer](#ps3-application-dialpad-callstate-btransfer) **View in CRM** Open the synced contact's record directly in your connected CRM. [View in CRM](#ps3-application-dialpad-callstate-viewcrm) **Call Quality** View the current quality of the active call directly on the in-call screen. [Call Quality](#ps3-application-dialpad-callstate-quality) ### Mute/Unmute Your Microphone > - To mute your microphone during an active call, click the [![mute](../../_images/mute.png)](../../_images/mute.png) > icon. When muted, the icon will turn blue. > - To unmute, click the [![mute](../../_images/mute.png)](../../_images/mute.png) > icon again. [![Muting Your Microphone](../../_images/fig3210.png)](../../_images/fig3210.png) **Fig. 7.** Muting Your Microphone ### Sound Settings Sound settings control which **microphone (input)** and **speaker or headset (output)** are used during a call. The options differ depending on whether you are using the **mobile** or **desktop** app. *Mobile App* On mobile, the [![sound](../../_images/sound.png)](../../_images/sound.png) button toggles the **loudspeaker**. > - To enable the loudspeaker, tap the [![sound](../../_images/sound.png)](../../_images/sound.png) > icon. The call audio switches to the device speaker. > - To disable it and return audio to the earpiece or connected headset, tap [![sound](../../_images/sound.png)](../../_images/sound.png) > again. Note The loudspeaker toggle is only available on mobile. [![Loudspeaker enabled on mobile](../../_images/loudspeaker.png)](../../_images/loudspeaker.png) **Fig. 8.** Loudspeaker button When a **Bluetooth** device is connected, the [![sound](../../_images/sound.png)](../../_images/sound.png) icon changes to [![soundbt](../../_images/soundbt.png)](../../_images/soundbt.png) . Tap it to open the **Output device** sheet, where you can choose between Bluetooth accessories, the speaker, or the device earpiece. [![In-call sound button indicating Bluetooth device available (mobile)](../../_images/appmobile1.png)](../../_images/appmobile1.png) **Fig. 9.** Output device button [![Output device sheet with Bluetooth accessories, speaker, and device earpiece options (mobile)](../../_images/appmobile2.png)](../../_images/appmobile2.png) **Fig. 10.** Output device selection *Desktop App* On desktop, clicking the [![sound](../../_images/sound.png)](../../_images/sound.png) button opens the **Sound Settings** window. Here, you can independently select which devices are used for **input** and **output** during an active call. > 1. Click the [![sound](../../_images/sound.png)](../../_images/sound.png) > icon during a call. > 2. Under **Input devices**, choose your preferred microphone. > 3. Under **Output devices**, select your preferred speakers or headset. > 4. Close the window - the changes take effect immediately. Tip If a device does not appear, ensure it is connected at the OS level and recognized by your system before initiating or answering a call. [![Sound settings button on desktop](../../_images/appdesktop1.png)](../../_images/appdesktop1.png) **Fig. 11.** Sound settings button [![Sound settings window showing input and output device selection](../../_images/appdesktop2.png)](../../_images/appdesktop2.png) **Fig. 12.** Sound settings window ### Hold/Unhold a Call > - To put a call on hold, click the [![hold](../../_images/hold.png)](../../_images/hold.png) > icon. The text "(On Hold)" will appear next to the call duration. > - To resume the call, click the [![hold](../../_images/hold.png)](../../_images/hold.png) > icon again. [![On Hold Button](../../_images/fig3111.png)](../../_images/fig3111.png) **Fig. 13.** On Hold Button ### Using the Keypad The **Keypad** feature sends **Dual-Tone Multi-Frequency (DTMF)** signals during a call, typically used for navigating automated phone menus or entering passcodes. > 1. To activate the keypad, click the [![keypad](../../_images/keypad.png)](../../_images/keypad.png) > icon during an active call. The keypad will appear, allowing you to enter the necessary digits. > 2. To close the keypad, click the [![keypad](../../_images/keypad.png)](../../_images/keypad.png) > icon again. [![Keypad Interface](../../_images/fig651.png)](../../_images/fig651.png) **Fig. 14.** Keypad Interface ### Blind Transfer The **Blind Transfer** feature allows you to transfer a call to another user without speaking to the person first. To perform a blind transfer, follow the steps below: > > 1. During an active call, tap the [![blind_transfer](../../_images/blind_transfer.png)](../../_images/blind_transfer.png) > > icon. > > 2. Select the user you want to transfer the call to. > > [![Selecting a Contact](../../_images/fig661.png)](../../_images/fig661.png) > > > **Fig. 15.** Selecting a Contact 3. Choose the number where the call should be transferred. - A [Phone Number](../Numbers/phone-numbers.html#ps3-phone-numbers) - An [Internal Number](../Numbers/internal-numbers.html#ps3-internal-numbers) [![Entering or Selecting a Number](../../_images/fig671.png)](../../_images/fig671.png) **Fig. 16.** Entering or Selecting a Number Once the number is selected, the call will be transferred, and your connection will end. ### View in CRM When a contact is synced from a connected [CRM integration](../Settings/crm-integrations.html#ps3-crm-integrations), a **View in CRM** button appears on the in-call screen. This feature lets you instantly open the contact's record in the integrated CRM platform without leaving the phone.systems(TM) app. > - To open the contact record in your CRM, click **View in CRM**. > - The contact's profile will open in a new browser tab or window, depending on your browser settings. Note The **View in CRM** button only appears if the contact is imported or synced from your connected CRM. [![View in CRM button visible during an active call](../../_images/view_in_crm.png)](../../_images/view_in_crm.png) **Fig. 17.** View in CRM button during an active call ### Call Quality The **Call Quality** indicator shows the current quality of the active call directly on the in-call screen. Use it to quickly understand whether the connection quality is stable while you are speaking. The quality label appears below the contact name and number during the call. For example, the app may show **Excellent Quality** with a green status indicator when the connection is strong. If the call quality score is low, check your network connection, switch to a more stable network if possible, and make sure no other applications are using excessive bandwidth. If the issue continues, [report an issue](settings.html#reporting-an-issue). Note Call quality is only shown on the desktop versions of the app. [![Call quality indicator shown during an active call](../../_images/call_quality.png)](../../_images/call_quality.png) **Fig. 18.** Call quality indicator --- ## Add a New Contact To add a new contact straight from the dialpad screen, follow these steps: > 1. Input a phone number of the new contact using the dialpad. > 2. Click on the [![+-sym](../../_images/%2B-sym.png)](../../_images/%2B-sym.png) > button. > > [![Create Contact Button](../../_images/dialpad_create1.png)](../../_images/dialpad_create1.png) > > > **Fig. 19.** Create Contact Button > > 3. A contact creation screen will appear. Enter the following details: > > > - **First Name:** The first name of the contact. > > - **Last Name:** The last name of the contact. > > - **Number(s):** One or more phone numbers of the contact. > > - **Email:** The email address of the contact. > > - **Job Title:** The contact's job title. > > - **Company Name:** The contact's company name. > 4. Once you have entered all the details, click **Save** to create the contact. > > [![Create Contact](../../_images/dialpad_create2.png)](../../_images/dialpad_create2.png) > > > **Fig. 20.** Create Contact On this page