# Time Schedules

The **Time Schedule** lets you define and manage your organization's working hours and exceptions for call flows during
regular business hours, holidays, and special occasions.

When a **Time Schedule** is assigned to a user, it controls call delivery based on defined working hours and exceptions.
Calls made outside these hours or during exceptions (e.g., holidays) will skip all contact methods for the user. The
call will only attempt delivery during active working hours.

![../../_images/fig153.png](../../_images/fig153.png)


**Fig. 1.** Time Schedule Menu



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## Create Time Schedule

To create a **Time Schedule**, follow these steps:

1. **Click on the Add New Time Schedule button:**

Navigate to the **Time Schedules** tab and click on the ![+-symbol](../../_images/%2B-symbol.png) symbol on the bottom
right of the screen.

![../../_images/fig154.png](../../_images/fig154.png)


**Fig. 1.** Clicking the + symbol

2. **Fill in the Time Schedule Details:**

A form will appear where you need to enter the **Time Schedule** details, such as:

- **Title**
- **Timezone**
- **Working Days**
- **Working Hours**

![../../_images/fig245.png](../../_images/fig245.png)


**Fig. 2.** Time Schedule Details

3. **Set working hour exceptions**:

The time scheduler allows you to configure your call flows in a specific manner, avoiding some specific days such as
holidays or important personal days. To create working hour exceptions, you must select the following:

| **Field** | **Description** |
| --- | --- |
| **Name** | The name for the exception. |
| **Type** | Exception for **Working** or **Non-Working** hours. |
| **Repeat** | Choose how often the exception repeats: **Once**, **Monthly** or **Yearly**. |
| **From** | Specifies the date and time when the exception will start. |
| **To** | Specifies the date and time when the exception will end. |

4. **Saving the Time Schedule**:

Click **save** once the configuration is complete.

![../../_images/fig328.png](../../_images/fig328.png)


**Fig. 3.** Configuring The Working Hour Exceptions



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## Assign Time Schedule

Note

To assign a [time schedule](#ps3-create-time-schedule), you must have [active users](../Users/users.html#ps3-users).

1. **Locate the user**:

Go to the existing [users menu](../Users/users.html#ps3-users) and locate the user for whom you want to assign the
**Time Schedule**.

![../../_images/fig155.png](../../_images/fig155.png)


**Fig. 1.** Locating The Time Schedule Column

2. **Assigning the time schedule**:

Click on the **Time Schedule** Column for your selected user, and select the wanted time schedule, alternatively, edit
the user and assign the **Time Schedule** via the **Edit User** menu.

Once you select the time schedule, it becomes assigned to the user, and all of the users contact methods.

![../../_images/fig246.png](../../_images/fig246.png)


**Fig. 2.** Assigning The Time Schedule



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## Remove Time Schedule

To remove the time schedule, follow these steps:

1. **Locate the user**:

Go to the existing [users menu](../Users/users.html#ps3-users) and find the user you want to unassign the time schedule
to.

2. **Unassign the time schedule**:

click on the assigned time schedule in the users menu and click the ![x](../../_images/x.png) button to unassign the
**Time Schedule**.

![../../_images/fig329.png](../../_images/fig329.png)


**Fig. 1.** Removing The Time Schedule



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## Edit Time Schedule

To edit time schedules, click on the **Actions** button and select **Edit**.

![../../_images/fig247.png](../../_images/fig247.png)


**Fig. 1.** Actions Menu

Edit the time schedule details and click **Save** to confirm.

![../../_images/fig330.png](../../_images/fig330.png)


**Fig. 2.** Edit Time Schedule



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## Time Schedule Relations

The **Relations** view provides an overview of all configurations associated with the time schedule.

To access it, click the **Actions** button and select **Relations**.

![Actions Menu](../../_images/fig247.png)


**Fig. 1.** Actions Menu

This view shows related user configurations..

To navigate to the related section, click on the ![gear](../../_images/gear.svg) symbol next to the relation.

![User Relations](../../_images/fig432.png)


**Fig. 2.** Time Schedules Relations



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## Delete Time Schedule

To delete time schedules, click the **Actions** button and select **Delete**.

![../../_images/fig247.png](../../_images/fig247.png)


**Fig. 1.** Actions Menu

If the selected time schedule has any **relations**, the **Delete Time Schedule** dialog displays a warning banner and a
**relations counter**. Click the counter to view the full list of related items.

To permanently delete the time schedule and its related items, enable the **Delete and unlink relations** toggle, then
click **Delete**.

Note

Deleting a time schedule also deletes and unlinks all associated relations. Unlinking these relations may disrupt
connected services. If you prefer not to proceed, close the dialog and update or remove the connections manually.

![../../_images/fig528.png](../../_images/fig528.png)


**Fig. 2.** Delete Time Schedule dialog

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