# Feature Codes

Feature codes in phone.systems(TM) allows users to perform actions such as call transfers, call pickup, and call
recording quickly using the phone's keypad.

Feature codes are accessed by navigating to the **Settings** menu on the **Feature codes** tab.

[![../../_images/fig150.png](../../_images/fig150.png)](../../_images/fig150.png)


**Fig. 1.** Feature Codes



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## Attended DTMF Transfer

**Attended DTMF Transfer** - Attended (or warm) transfers occur when an
active call is put on hold, and another call is initiated via an
Internal Number to a third-party end destination. That third-party will
then confirm whether or not they will accept the call. Accordingly, the
call may then be transferred, or the transfer action may be cancelled.

This feature code is supported by the **App Configuration**, **SIP Account**,
and **SIP Forwarding** contact methods.

These transfers are achieved by pressing the configured **\*Attended
DTMF Transfer** code on the phone keypad, or by using the transfer
(xfer) button if available on an IP or soft phone. Detailed steps for
attended DTMF transfers are as follows:

- Answer the incoming call, enter the **\*Attended DTMF Transfer**
  feature code on the dial pad, and the call will automatically be put
  on hold. Enter the required Internal Number (extension) when
  prompted, followed by the hash (#) key. Once this call has been
  answered and you have spoken with the person to whom the call is to
  be transferred, simply hang up and the call will automatically be
  connected between the original caller and the new participant.
- To cancel an already initiated attended transfer, once again enter
  the same **\*Attended DTMF Transfer** feature code. You will be
  reconnected to the original caller.
- Alternatively if a transfer (xfer) button is available on the phone
  device or softphone, answer the incoming call, put that call on hold,
  call the required Internal Number (extension) on a second line, speak
  with the person to whom the call is to be transferred, press the
  transfer button, and the call will be immediately transferred. Note
  that the call may have to be manually disconnected from the first
  line if your device does not do this automatically.

---

## Unattended DTMF Transfer

**Unattended DTMF Transfer** - Unattended (or blind) transfers are used
if the call should be transferred without first speaking with the person
to whom the call will be forwarded. These transfers are achieved by
pressing the configured **\*Unattended DTMF Transfer** on the phone
keypad, or by using the transfer (xfer) button if available on an IP or
soft phone. Detailed steps for unattended DTMF transfers are as follows:

This feature code is supported by the **App Configuration**, **SIP Account**,
and **SIP Forwarding** contact methods.

- If a transfer button is not available on the device, answer the
  incoming call, enter the **\*Unattended DTMF Transfer** feature code
  on the dial pad, and the call will automatically be put on hold.
  Enter the Internal Number (extension) when prompted followed by the
  hash (#) key, and the call will then be transferred to the new
  participant. Note that initiated unattended transfers can not be
  cancelled.
- If a transfer (xfer) button is available on the device, answer the
  incoming call, press the transfer button, enter the required Internal
  Number (extension), and the call will be immediately transferred.

---

## Call Pickup

**Call Pickup** - Call pickup is used when an incoming call rings on one
of the SIP Accounts configured for phone.systems(TM), but another person
would like to answer this call on their device.

This feature code is supported by the **App Configuration**, **SIP Account**,
and **SIP Forwarding** contact methods.

There are several ways to use this feature:

- To pick up an incoming call at any extension number, enter the **\*Call
  Pickup** feature code.
- To pick up an incoming call at a specific Internal Number
  (extension), enter the **\*Call Pickup** feature code followed by an
  Internal Number.
- To pick up a call received on a specific phone number or partial
  number, enter the **\*Call Pickup** feature code followed by that
  phone number (full or partial). Note that because this feature code
  supports the entry of partial phone numbers, call pickup may be
  enabled for multiple devices that match the provided input.

---

## Record on demand

**Record on demand** allows users to initiate the recording of calls in real
time. To use this feature code, the contact method must have the **Record on
demand** option enabled in the **Call Recording** settings, together with a
configured delivery method for receiving the contents of the recorded call.

This feature code is supported by the **App Configuration**, **SIP Account**,
and **SIP Forwarding** contact methods.

Note

When using this feature code to enable call recording, a sound effect is played to the initiator to indicate that the
code has been accepted and call is being recorded.

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