# Call Tags

The **Call tags** page lets you create and manage reusable tags for calls in your
phone.systems(TM) App. Tags help you organize calls by category, make them
easier to identify, and support call handling scenarios where labels are used
across the system.

Use call tags when you want to:

- Categorize calls by purpose, team, or workflow
- Apply consistent labels such as Support, Potential Leads, or Callback
- Make tagged calls easier to identify visually
- Maintain a reusable set of call labels in one place

---

## Manage Call Tags

**Add a New Call Tag**

Create a new call tag with a predefined or custom color.

[Add a New Call Tag](#ps3-call-tags-add)

**Edit Call Tag**

Update an existing tag name or change its color.

[Edit Call Tag](#ps3-call-tags-edit)

**Enable or Disable Call Tag**

Control whether a tag is available for use without deleting it.

[Enable or Disable Call Tag](#ps3-call-tags-toggle)

**Delete Call Tag**

Remove a tag that is no longer needed.

[Delete Call Tag](#ps3-call-tags-delete)

---

## Add a New Call Tag

Create a call tag to make it available for use in your phone.systems(TM)
configuration.

### Step 1: Open the Create Tag Window

1. Go to **Settings -> Call tags**.
2. Click **Add a new tag**.

[![Add a new tag button on the Call tags page](../../_images/call-tags-add-button.png)](../../_images/call-tags-add-button.png)


**Fig. 1.** Open the Create Tag window.

### Step 2: Configure and Save the Tag

1. Select one of the **predefined** colors or select **Custom** to define your own color.
2. Enter the tag name in **Title**.
3. Click **Save**.

After the tag is created, it appears in the tag list with its color, name, and current status.

[![Create Tag window with color and title fields](../../_images/call-tags-create-dialog.png)](../../_images/call-tags-create-dialog.png)


**Fig. 2.** Configure and save the new tag.



---

## Edit Call Tag

Edit a call tag to update its name or color.

### Step 1: Open the Edit Tag Window

1. Go to **Settings -> Call tags**.
2. Locate the tag you want to edit.
3. Click **Actions -> Edit tag** to open the edit window.

[![Tag actions menu in the Call tags list](../../_images/call-tags-actions-edit.png)](../../_images/call-tags-actions-edit.png)


**Fig. 3.** Open the Edit Tag window.

### Step 2: Update and Save the Tag

1. Update the required fields such as **Color** or **Title**
2. Click **Save**.

After the tag is updated, the changes appear in the tag list and phone.systems(TM) App.

[![Edit Tag window](../../_images/call-tags-actions-edit-screen.png)](../../_images/call-tags-actions-edit-screen.png)


**Fig. 4.** Update and save the tag.



---

## Enable or Disable Call Tag

Use this action to control whether a call tag is available for use without deleting it.

1. Go to **Settings -> Call tags**.
2. Locate the tag you want to enable or disable.
3. In the **Enabled** column, turn the toggle on or off.

[![Call tags list with Enabled toggle switches](../../_images/call-tags-enable-disable.png)](../../_images/call-tags-enable-disable.png)


**Fig. 5.** Enable or disable a call tag using the toggle.



---

## Delete Call Tag

Delete a call tag when it is no longer needed.

Note

Deleting a tag permanently removes it from the **Call tags** list and from all related call logs.

1. Go to **Settings -> Call tags**.
2. Locate the tag you want to delete.
3. Click **Actions -> Delete tag**.
4. Confirm the deletion in the pop-up window

[![Tag actions menu in the Call tags list](../../_images/call-tags-actions-delete-screen.png)](../../_images/call-tags-actions-delete-screen.png)


**Fig. 6.** Select Delete tag from the actions menu.

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