# Phone Numbers Phone numbers that are to be used by phone.systems(TM) are managed by accessing the **Numbers** menu from the sidebar. [![../../_images/fig148.png](../../_images/fig148.png)](../../_images/fig148.png) **Fig. 1.** Phone Numbers These phone numbers are used for: - Configuring **Phone Number** objects, being the phone number to be dialed for inbound calling. - Setting up **Contact Methods** for both inbound and outbound calls. - Selecting the caller ID to be displayed when making outbound calls from VoIP devices. - Enabling **Call Journaling** for both inbound and outbound calls, allowing interactions to be logged into a connected CRM system. --- ## User Interface Elements The filter bar at the top of the user list allows you to filter users by specific criteria. Filter options include: - **Search By DID number** - **Incoming call routing** - **User** [![../../_images/fig910.png](../../_images/fig910.png)](../../_images/fig910.png) **Fig. 1.** Filter Bar The table displays a list of users with the following columns: | **Field** | **Description** | | --- | --- | | **DID Number** | The phone number available for incoming calls. | | **Incoming Call Routing** | Indicates where the incoming calls for this DID are routed. | | **Assigned to** | Specifies the user or object the DID is assigned to. | | **Contact Method/Object** | Details the contact method or object associated with the DID. | | **Inbound Calls** **Call Journaling** | Indicates whether inbound **Call Journaling** is enabled. | | **Outbound Calls** **Call Journaling** | Indicates whether outbound **Call Journaling** is enabled. | Note Call Journaling settings are only available if [CRM Integration](../Settings/crm-integrations.html#ps3-crm-integrations) is active. --- ## Add Third Party Phone Numbers Note The DIDWW DIDs assigned to a phone.systems trunk through the [DIDWW user panel](https://my.didww.com/#/user_dids) will automatically appear in the phone numbers list. To add a third party **Phone Number**, follow these steps: 1. **Click on the Add New Phone Number button:** Press the [![+-symbol](../../_images/%2B-symbol.png)](../../_images/%2B-symbol.png) button at the bottom right of the screen. 2. **Input the Phone Number**: You will open a phone number creation screen, where you need to input the phone number in E.164 format. Phone numbers must contain at least **five digits**. Note E.164 consists of: ` ` The country code is 1-3 digits long, while the length of the city/area code and local number may vary. Some examples of phone numbers in E.164 are: > - 14169233346 for Toronto, Canada > - 442034116446 for London, United Kingdom. 3. **configure Call Journaling settings**: - **Inbound Calls**: Toggle to enable logging inbound calls to the CRM. - **Outbound Calls**: Toggle to enable logging outbound calls to the CRM. Note Call Journaling settings are only available if [CRM Integration](../Settings/crm-integrations.html#ps3-crm-integrations) is active. 4. Click **Save**. [![../../_images/fig242.png](../../_images/fig242.png)](../../_images/fig242.png) **Fig. 2.** Creating Phone Numbers --- ## Editing Phone Numbers To edit phone numbers, click on the **Actions** button and select **Edit**. [![../../_images/fig107.png](../../_images/fig107.png)](../../_images/fig107.png) **Fig. 1.** Actions Menu Edit the phone numbers details and click **Save** to confirm. Note Call Journaling options will only be visible if [CRM Integration](../Settings/crm-integrations.html#ps3-crm-integrations) is active. [![../../_images/fig1113.png](../../_images/fig1113.png)](../../_images/fig1113.png) **Fig. 2.** Editing Phone Numbers Note DIDWW DIDs with a phone.systems trunk assigned via the [DIDWW user panel](https://my.didww.com/#/user_dids) can not be edited. --- ## Locating Phone Numbers If a **Phone Number** is placed on a [Call Flow](../Call-flows/control-panel.html#ps3-call-flows), you may quickly locate it on using the **Locate** feature. To locate phone numbers, click on the **Actions** button and select **Locate**. [![../../_images/fig192.png](../../_images/fig192.png)](../../_images/fig192.png) **Fig. 1.** Actions Menu You will locate that particular object on the phone.systems(TM) workspace. [![../../_images/fig1212.png](../../_images/fig1212.png)](../../_images/fig1212.png) **Fig. 2.** Locating The Phone Number --- ## Phone Number Relations The **Relations** view provides an overview of all configurations associated with the phone number. To access it, click the **Actions** button and select **Relations**. [![Actions Menu](../../_images/fig201.png)](../../_images/fig201.png) **Fig. 1.** Actions Menu This view shows related inbound calls and outbound CLI configurations. To navigate to the related section, click on the [![gear](../../_images/gear.svg)](../../_images/gear.svg) symbol next to the relation. [![Phone Number Relations](../../_images/fig172.png)](../../_images/fig172.png) **Fig. 2.** Phone Number Relations --- ## Deleting Phone Numbers To delete phone numbers, click the **Actions** button and select **Delete**. [![../../_images/fig2111.png](../../_images/fig2111.png)](../../_images/fig2111.png) **Fig. 1.** Actions Menu If the selected phone number has any **relations**, the **Delete Phone Number** dialog displays a warning banner and a **relations counter**. Click the counter to view the full list of related items. To permanently delete the phone number and its related items, enable the **Delete and unlink relations** toggle, then click **Delete**. Note Deleting a phone number also deletes and unlinks all associated relations. Unlinking these relations may disrupt connected services. If you prefer not to proceed, close the dialog and update or remove the connections manually. DIDWW DIDs assigned to a phone.systems(TM) trunk through the [DIDWW user panel](https://my.didww.com/#/user_dids) cannot be deleted. [![../../_images/fig714.png](../../_images/fig714.png)](../../_images/fig714.png) **Fig. 2.** Delete Phone Number dialog On this page