# Dial Plan

The **Dial Plan** shows where phone numbers and internal numbers are routed in
phone.systems(TM). Each entry connects a number to a destination. The
[Routing Settings](../Settings/routing-settings.html#ps3-routing-settings) determine when phone.systems(TM)
checks the Dial Plan and when a call is sent outbound.

Each Dial Plan entry consists of:

- **Number**: The phone number or internal number being routed.
- **Destination type**: The type of destination that receives the call.
- **Destination**: The configured name of the destination.

The **Destination type** shows how the call is routed:

- **Reject**: Reject the call.
- **Outbound**: Send the call outbound.
- **Call Flow**: Route the call to a [Call Flow](../Call-flows/control-panel.html#ps3-call-flows) through
  its automatically created [Start component](../Call-flows/objects/start.html#ps3-object-start).
- **Mobile App**: Route the call to a user's
  [App Configuration](../Contact-methods/app-configurations.html#ps3-app-configurations).
- **SIP Device**: Route the call to a registered
  [SIP Account](../Contact-methods/sip-accounts.html#ps3-sip-accounts).
- **External Account**: Route the call to an external account.
- **PSTN**: Route the call through a
  [PSTN Forwarding](../Contact-methods/pstn-routes.html#ps3-pstn-routes) contact method.
- **SIP Route**: Route the call through a
  [SIP Forwarding](../Contact-methods/sip-forwarding.html#ps3-sip-forwarding) contact method.

For destination types that use a configured phone.systems(TM) resource, the
**Destination** column shows the name of that resource.

[![Dial Plan page with number routing entries](../../_images/dial-plan-overview.webp)](../../_images/dial-plan-overview.webp)


**Fig. 1.** Dial Plan.

## Create Dial Plan entry

Create an entry to route a phone number or internal number to a destination.

1. Go to **Numbers**.
2. Open the **Dial Plan** tab.
3. Click the **+** button.

[![Numbers section with the Dial Plan tab and plus button highlighted](../../_images/dial-plan-create.webp)](../../_images/dial-plan-create.webp)


**Fig. 2.** Opening the Dial Plan entry creation form.

4. In **Number**, select the phone number or internal number to route.
5. In **Destination**, select where calls to the number should be sent.
6. Click **Save**, or click **Save and add another** to create another entry.

[![Create Dial Plan entry form with Number and Destination fields](../../_images/add-dial-plan-entry.webp)](../../_images/add-dial-plan-entry.webp)


**Fig. 3.** Creating a Dial Plan entry.

## Delete a Dial Plan Entry

Remove an entry when the number should no longer be routed to its current
destination.

1. In **Numbers -> Dial Plan**, locate the entry.
2. Open its actions menu and select **Delete**.

[![Actions menu for a Dial Plan entry](../../_images/dial-plan-entry-actions.webp)](../../_images/dial-plan-entry-actions.webp)


**Fig. 4.** Opening the actions menu for a Dial Plan entry.

3. Click **Delete** to confirm.

After the entry is deleted, calls to that number are handled according to your
[Routing Settings](../Settings/routing-settings.html#ps3-routing-settings).

[![Delete Dial Plan entry confirmation](../../_images/delete-dial-plan-entry.webp)](../../_images/delete-dial-plan-entry.webp)


**Fig. 5.** Deleting a Dial Plan entry.

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