# Introduction

phone.systems(TM) is a fully-featured, cloud-based virtual PBX that is specifically designed to interconnect with any
service provider. There is no special hardware to purchase and maintain, and phone.systems(TM) is compatible with all
landlines, mobile phones and computers, SIP devices and multi-line desktop phones. Multiple users, remote offices and
telecommuters become part of a highly flexible, scalable and cost-effective phone system, supported by essential PBX
services such as voice menus, voicemail to email, conferencing, time and caller routing, internal extensions and more

The user interface for phone.systems(TM) is specifically designed for simplicity and ease-of-use. No special training or
expertise is required, and voice systems are instantaneously activated as call flows are configured via an intuitive,
drag-and-drop graphical web interface.

phone.systems(TM) is applicable for both business and personal use, and configurations cover a wide range of
applications from simple home use through to complex, multi-branch voice systems.

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## Feature List Overview

phone.systems(TM) includes the following features:

**PBX and call management**

- **Internal numbers** - extension numbers that are directly accessible
  to system users.
- **Ring groups** - redirect incoming external or internal calls to
  different destinations included in the ring group.
- **Voice menus** - Interactive Voice
  Response (IVR) allows callers to listen to a recording and navigate to
  different destinations using their dial pad.
- **Audio playback** - play customized audio messages to callers.
- **Conference calling** - multiple callers can partake in a conference
  call.
- **Voicemail** - a mailbox in which callers may leave voice messages,
  which are then sent to a specified email address, a file server or a
  third party cloud account.
- **Call recording** - calls are recorded, including for SIP Account
  and External Line contact methods (if applicable), with the call
  contents being sent to a specified email address, a file server or a
  third party cloud account.
- **Caller blocklist** - block incoming calls received from specific
  phone numbers.
- **Call queuing** - place incoming calls in a queue before passing
  those calls to queue members.
- **Time routing** - incoming calls are forwarded to different
  destinations, according to the day and time of the call.
- **Caller routing** - incoming calls are forwarded to different
  destinations, depending on the originating phone number.
- **Receive faxes** - Convert incoming faxes to PDF, with multiple file
  delivery options available.
- **Event notifications** - users receive alerts via email when
  specified events occur.
- **Configurable feature codes** - for accessing system functions such
  as call transfers and call pickup directly from the phone.
- **Call forwarding options** - forward incoming calls to any phone
  number or VoIP destination.

**User interface, system management and special features**

- **Graphical user interface** - call flows are configured via an
  easy-to-use, intuitive, drag-and-drop graphical web interface that is
  compatible with desktop computers, tablets and mobile devices.
- **Remote management** - system management is achieved via a web-based
  interface, accessible from anywhere in the world.
- **Instant activation** - voice configurations are instantaneously
  activated as they are graphically assembled, providing immediate
  access to the voice system.
- **Contact Methods** - for managing contacts and contact
  methods used by phone.systems(TM).
- **Audio files** - for uploading audio files, recording
  messages and managing playlists that are used by phone.systems(TM).
- **Receive calls on one or many phone numbers** - add phone numbers
  used for inbound calling directly from the management interface.
- **SIP trunk configuration** - Add and configure inbound and outbound SIP trunks directly from the phone.systems(TM) management dashboard.
- **Call logs** - access to detailed call history, with optional date
  filters.
- **Call statistics** - access to detailed call statistics and charts.
- **Lost calls** - calls that were initiated but not successfully connected.
- **Third-party compatibility** - the phone.systems(TM) platform is
  specifically designed to seamlessly interconnect with any
  SIP-standard compatible VoIP service provider, hardware or software.
- **Integrated phone.systems(TM) SIP softphone** - optional iOS, Android,
  Windows and MacOS compatible softphone, including a secure management
  portal.

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