# SIP Accounts

The **SIP Accounts** section of the **Contact Method** menu in the **Cloud PBX phone.systems(TM)** interface allows you
to:

**Create**

Create SIP Account contact methods.

[Creating SIP Account Contact Methods](#ps3-creating-sip-accounts)

**Edit**

Edit SIP Account contact methods.

[Editing Contact Methods](actions.html#ps3-edit)

**Relations**

View relations of SIP Account contact methods.

[Contact Methods and Relations](actions.html#ps3-edit-relations)

**Delete**

Delete SIP Account contact methods.

[Deleting Contact Methods](actions.html#ps3-delete)

**Download**

Download SIP Account contact methods to a CSV file.

[Downloading Contact Methods to a CSV File](actions.html#ps3-download)

---

## Creating SIP Account Contact Methods

To create a SIP Account **Contact Method**, click the
[![+-symbol](../../_images/%2B-symbol.png)](../../_images/%2B-symbol.png)
button to open the SIP Account **Contact Method** creation screen.

[![../../_images/fig8.webp](../../_images/fig8.webp)](../../_images/fig8.webp)


**Fig. 1.** SIP Accounts Contact Methods

The **SIP Account** configuration window contains five sections:

### 1. General

- The **Name** field allows you to enter a descriptive name that identifies the contact method.
- The **User** field selects the user to whom the **SIP Account Contact Method** will be assigned.

[![../../_images/fig21.webp](../../_images/fig21.webp)](../../_images/fig21.webp)


**Fig. 1.** General Configuration

### 2. Inbound calls

The **Inbound Calls** section allows you to configure the DID and internal numbers associated with the SIP account. You
can also set up a fallback routing option to voicemail.

1. Select one or more **DID Numbers** that will forward the calls to the new **SIP Account**.
2. Select one or more the **Internal Numbers** that will forward internal the calls to the new **SIP Account**.
3. Select what happens when the SIP Account contact is not available:

   > - **Do Nothing** - The call will be terminated.
   > - **Route To Voicemail** - The call will be forwarded to voicemail. You must select the voicemail audio that will be played to the caller.
   >
   > Note
   >
   > The **Route to Voicemail** option requires the user to have either an [emails contact method](emails.html#ps3-emails) configured or [cloud storage](../Settings/cloud-storage-integrations.html#ps3-cloud-storage-integrations) enabled to ensure successful voicemail delivery.

[![../../_images/fig2210.png](../../_images/fig2210.png)](../../_images/fig2210.png)


**Fig. 2.** Inbound Calls

### 3. Outbound calls

The **Outbound Calls** section allows you to configure internal and external **Caller IDs** and call announcements.

Outbound calling from this SIP device is disabled by default, but you can enable it in the settings.

1. If outbound calling is enabled, you must select an **External Caller ID**, which defines the phone number displayed as the **Caller ID** when making outbound calls. These **Caller IDs** can be chosen from a dropdown menu listing numbers previously added to **phone.systems(TM)** via the **Phone Number** option under the **Settings** menu. It is recommended to add phone numbers before configuring **SIP Account** contact methods.
2. Optional **Internal Caller IDs** can be selected from a dropdown menu listing the extensions configured for **Internal Number** objects currently in the workspace. These numbers are displayed as the **Caller ID** when making outbound calls to other extensions within the **phone.systems(TM)** network.
3. An optional **Internal Announcement** can be configured for outbound calls. This announcement is played to the called party when an outbound call is answered by another internal extension. Use it to provide information, greetings, or instructions for internal callers. Select an existing announcement or upload a new recording in Settings > Announcements.
4. An optional **External Announcement** can be configured for outbound calls. When an agent places an outbound call and the external party answers, the configured announcement is played to the recipient before the call continues. This can be used to provide a greeting, legal notice, or other relevant information. You can choose from existing announcements or upload a custom recording in Settings > Announcements.

[![../../_images/fig238.png](../../_images/fig238.png)](../../_images/fig238.png)


**Fig. 3.** Outbound Calls

### 4. Call Recording

The **SIP Account Contact Method** allows users to enable call recording and define the recording direction (inbound
and/or outbound) for internal and external calls. Additionally, a **Record on Demand** feature is available, allowing
users to activate call recording by dialing a predefined feature code.

1. Choose where call recordings are delivered. Available delivery methods include:

   > - Email.
   > - Dropbox.
   > - FTP.
   > - SFTP.
   > - Google Drive.
   > - OneDrive.
   > - Default phone.systems(TM) [cloud storage](../Settings/cloud-storage-integrations/phone-systems.html#ps3-phonesystems-cloudstorage).
   >
   > Tip
   >
   > - If the required delivery method has not previously been configured, a delivery method may be added by navigating to the [Delivery Methods](../Delivery-methods/delivery-methods.html#ps3-delivery-methods) menu.
   > - When using the default **phone.systems(TM)** cloud storage as the delivery method, call recordings will appear in the [call flow CDRs](../Call-analytics/call-history.html#ps3-call-flow-cdrs-recording) providing a centralized and convenient way to review call recordings alongside other call activities.
2. The **Inbound Internal** option records calls made between internal extensions.
3. The **Inbound External** option records calls received from external numbers to internal extensions.
4. The **Outbound Internal** option records calls made between internal extensions.
5. The **Outbound External** option records calls made from internal extensions to external numbers.
6. If the **Record on Demand** feature is enabled, you must define a dialing feature code to activate call recording.

Note

- Call recordings are not uploaded to **phone.systems(TM)** servers, and **phone.systems(TM)** does not read, process, or store your recordings permanently if cloud storage is not enabled.
- Call recordings sent via email may not be delivered due to file size limitations on the recipient's email server. If the destination server rejects the file, it will be unrecoverable.
- The approximate file size of call recordings is **7 MB per hour**. Users should consider this when selecting a **Delivery Method**.

[![../../_images/fig241.png](../../_images/fig241.png)](../../_images/fig241.png)


**Fig. 4.** Call Recording

### 5. Advanced

In the advanced settings, you can configure **Allowed IPs**, codecs, media types, and transport protocols.

The **Enable Allowed IPs** option, when activated, restricts device registration to specific IP addresses listed in the
**Allowed IPs** field. This prevents unauthorized registration from unlisted IP addresses, enhancing security. If this
option is disabled, registration from any IP address is permitted.

> - When enabled, the **Allowed IPs** list must include the IP addresses used for device registration. Both **IPv4** and **IPv6** addresses are supported, with addresses separated by the **SPACE** character. You can also define IP ranges using **CIDR (Classless Inter-Domain Routing)** notation.
> - Clicking the **Allowed IPs** input box lets you add or remove IP addresses. Each listed IP address has an [![x](../../_images/inline1.png)](../../_images/inline1.png)
>   icon at the end. Clicking this icon deletes the corresponding IP address.

[![../../_images/fig3110.png](../../_images/fig3110.png)](../../_images/fig3110.png)


**Fig. 5.** Allowed IPs

You can select the **Codecs** supported by this SIP account. Multiple codecs can be added from the dropdown list, with
the following options available:

> - **OPUS**
> - **G722**
> - **PCMU**
> - **PCMA**
> - **G729**
> - **GSM**
> - **telephone-event**

Important

The **telephone-event** codec must be included in the list of **Allowed Codecs** if interactive menus or feature codes
requiring digit input are to be used.

The **Media Types** field allows you to select the network protocol used for delivering audio and video over IP
networks. The following options are available:

> - **RTP**
> - **SRTP-SDES**
> - **SRTP-DTLS**
> - **SRTP-ZRTP**

The **Transport Protocol** field allows you to select the protocol used for communication between **phone.systems(TM)**
and the end user's IP phone or softphone application. Multiple transport protocols can be selected, with the following
options available:

> - **TCP**
> - **UDP**
> - **TLS**
> - **WSS**

[![../../_images/fig251.png](../../_images/fig251.png)](../../_images/fig251.png)


**Fig. 6.** Advanced

Click **Save** to create the SIP account.

Once created, you can view and copy the SIP account credentials by editing the **SIP Account Contact Method**.

[![../../_images/edit.webp](../../_images/edit.webp)](../../_images/edit.webp)


**Fig. 7.** SIP Accounts Credentials

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