# PSTN Forwarding

The **PSTN Forwarding** section of the **Contact Method** menu in the **Cloud PBX phone.systems(TM)** interface allows
you to:

**Create**

Create PSTN Forwarding contact methods.

[Creating PSTN Forwarding Contact Methods](#ps3-creating-pstn-routes)

**Edit**

Edit PSTN Forwarding contact methods.

[Editing Contact Methods](actions.html#ps3-edit)

**Relations**

View relations of PSTN Forwarding contact methods.

[Contact Methods and Relations](actions.html#ps3-edit-relations)

**Delete**

Delete PSTN Forwarding contact methods.

[Deleting Contact Methods](actions.html#ps3-delete)

**Download**

Download PSTN Forwarding contact methods to a CSV file.

[Downloading Contact Methods to a CSV File](actions.html#ps3-download)

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## Creating PSTN Forwarding Contact Methods

To create a **PSTN Forwarding Contact Method**, click the ![+-symbol](../../_images/%2B-symbol.png) button to open the
**PSTN Forwarding Contact Method** creation screen.

![PSTN Forwarding Contact Methods](../../_images/fig32.webp)


**Fig. 1.** PSTN Forwarding Contact Methods

The **PSTN Forwarding** configuration window contains two sections:

**1. General**

- The **Name** field allows you to enter a descriptive name that identifies the contact method.
- The **User** option allows you to select the user for the **Contact Method**.
- The **Phone Number** field requires the actual phone number (landline or mobile) to which incoming calls should be forwarded, in **E.164 format**: `<CountryCode> <City/AreaCode> <LocalNumber>`. The country code is **1-3 digits long**, while the length of the city/area code and local number may vary. For example, a phone number in **E.164 format** for **Minneapolis, US** is **16128884432**.
- The **Allow Call Transfer** toggle enables call transfers to other PSTN numbers when turned on.

  > Note
  >
  > Enabling **Allow Call Transfer** may incur additional per-minute charges for call transfers to another phone number.

[![General Configuration](../../_images/fig33.webp)](../../_images/fig33.webp)


**Fig. 1.** General Configuration

**2. Inbound Calls**

- **DID Number** specifies which DID numbers will perform PSTN forwarding.
- **Internal Number** specifies which internal numbers will perform PSTN forwarding.
- The **When Unavailable** option allows you to select how calls are forwarded when the PSTN destination is unavailable. You can select:

  > - **Do Nothing**: The call ends if the PSTN destination does not respond.
  > - **Route to Voicemail**: The call is routed to the selected voicemail audio message.

[![Inbound Calls](../../_images/fig341.png)](../../_images/fig341.png)


**Fig. 2.** Inbound Calls

Note

You can edit, delete, or download contact methods. For more details, refer to the [actions
page](actions.html#ps3-edit-delete-download-contact-methods).

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