# Usage Examples

phone.systems(TM) objects may be arranged and logically connected in an
unlimited number of combinations that will satisfy a wide variety of
voice system requirements. Below are some basic configuration examples
that will assist the user to understand the various objects, their
functionality and the versatility of phone.systems(TM).

---

## Simple Call Forwarding Setup

For this easy setup only 2 objects are required to be connected - a
Phone Number and a Ring Group object.

![../../_images/simple-call-setup-sip-offline.jpg](../../_images/simple-call-setup-sip-offline.jpg)


**Fig. 1.** Simple Call Forwarding Setup

Before adding these objects to the phone.systems(TM) workspace, some
resources may optionally be pre-configured, namely:

- A phone number must be added to the phone.systems(TM) environment - see
  the section [Phone Numbers](../Numbers/phone-numbers.html#ps3-phone-numbers) for further
  details.
- A Contact Method (preferably a SIP account) should be configured -
  see the section [SIP Accounts](../Contact-methods/sip-accounts.html#ps3-sip-accounts) for further details.

If these resources are not pre-configured, then they may be added during
object configuration.

- **Add a "Phone Number" object** - From the object menu, drag and
  drop a **Phone Number** object onto the workspace.

![../../_images/gif16.gif](../../_images/gif16.gif)


**Fig. 2.** Adding Phone Number Object

Once the object is added to the workspace, a new configuration window will appear. In the **Number** section, click the
dropdown menu and select the phone number configured in the previous step. Alternatively, you can add and assign a new
phone number to the **Phone Number** object. Click **Save**.

![../../_images/fig138.png](../../_images/fig138.png)


**Fig. 3.** Phone Number Object Creation

- **Add a "Ring Group" Object** - From Object Menu drag and drop a **Ring Group** object onto the workspace.

![../../_images/gif22.gif](../../_images/gif22.gif)


**Fig. 4.** Adding Ring group Number Object

Once the object is added to the workspace, a window will appear for configuring the ring group. Click **Add ring group
destinations** and select a previously configured contact method from the dropdown menu. Alternatively, you can add a
new contact and contact method, and assign them to the **Ring Group** object. Click **Save**.

![../../_images/fig140.png](../../_images/fig140.png)


**Fig. 5.** Ring Group Object Creation

- **Connect objects with the "cable"** - Drag the "cable" from the
  **Phone Number** object and connect it to the **Ring Group** Object. The
  setup has now been completed in the phone.systems(TM) environment.

![../../_images/simple-call-setup-connect-cable.jpg](../../_images/simple-call-setup-connect-cable.jpg)


**Fig. 6.** Connecting Objects

- **Configure a SIP account on your device** - please refer to the
  section [Configuring Softphones](configuring-softphones.html#ps3-configuring-softphones).

You are now ready to receive and make phone calls using phone.systems(TM).

![../../_images/simple-call-setup-sip-online.jpg](../../_images/simple-call-setup-sip-online.jpg)


**Fig. 7.** Completed Configuration

---

## Calling between Internal Numbers (Extensions)

This usage example will enable voice calls on phone.systems(TM) between two
softphones, using Internal Numbers (or extensions) to connect the two
parties. The configuration steps for this usage example are as follows:

- **Optionally pre-configure resources**

  - Two Internal Numbers - see the section [Internal Numbers](../Numbers/internal-numbers.html#ps3-internal-numbers) for further details.
  - Two SIP account Contact Methods - see the section [Contact Methods](../Contact-methods/index.html#ps3-contact-methods) for further details.
    Important - when configuring a SIP account, the "Internal caller
    ID" for the account must be assigned from the pre-configured
    Internal Number list. This number will be displayed as "Caller ID"
    to the recipient of the incoming call.
- **Add an "Internal Number" object**

From the **Object Menu**, drag and drop an "Internal Number" object onto the workspace.

![../../_images/fig1.gif](../../_images/fig1.gif)


**Fig. 1.** Adding An Internal Number Object

Once this **Internal Number** object is added onto the workspace, a configuration window will appear. Click on the
**Number** section in the dropdown menu, and select a pre-configured internal number (if applicable). Alternatively, a
new internal number may be added and allocated to this "Internal Number" object. Click on the **Save** button.

![../../_images/fig235.png](../../_images/fig235.png)


**Fig. 2.** Creating An Internal Number Object

- **Add a "Ring Group" Object:**

From the **Object Menu**, drag and drop a "Ring Group" object onto the workspace.

![../../_images/fig3.gif](../../_images/fig3.gif)


**Fig. 3.** Adding A Ring Group Object

Once that object is added onto the workspace, a window will appear that allows the configuration of the Ring Group.
Click **Add queue destination** and select a previously configured **Contact Method** from the drop-down menu (if
applicable). Alternatively, a new **Contact** and **Contact Method** may be added and allocated to the "Ring Group"
object. Click on the **Save** button.

![../../_images/fig424.png](../../_images/fig424.png)


**Fig. 4.** Creating A Ring Group Object

- **Connect the "Internal Number" and "Ring Group" objects with a "cable":**

Drag a "cable" from the "Internal Number" object and connect it to the "Ring Group" object.

![../../_images/fig520.png](../../_images/fig520.png)


**Fig. 5.** Connecting Objects

- **Repeat the procedure of adding and configuring "Internal Number" and "Ring Group" objects:**

Add another **Internal Number** object (for example, using the number 2010)

![../../_images/fig615.png](../../_images/fig615.png)


**Fig. 6.** Second Internal Number Object

Add another **Ring Group** destination (for example Tim's PSTN).

![../../_images/fig710.png](../../_images/fig710.png)


**Fig. 7.** Second Ring Group Object

Connect these two objects with a "cable".

![../../_images/fig86.png](../../_images/fig86.png)


**Fig. 8.** Connecting The Cables

Calls may now be made between the two internal numbers (extensions) on
phone.systems(TM).

![../../_images/fig96.png](../../_images/fig96.png)


**Fig. 9.** Completed Configuration

---

## For Personal/Small Business Use

Incoming calls to the assigned phone number are directed to a **Ring
Group** object ("Mike Brown"), where the calls are forwarded to Mike's
configured contact numbers ("Work" and "Mobile") in a defined sequence.
If the call is not answered, then that call is directed to voicemail.
The caller leaves a message that is sent to a specified email address.

![../../_images/personal-use-example.jpg](../../_images/personal-use-example.jpg)


**Fig. 9.** Completed Configuration

In the above example, this **Ring Group** object is configured for the
following logic:

- On receiving an incoming call, first ring Mike's work phone for 30
  seconds.
- If the work phone is not answered (or the line is busy), then ring
  Mike's mobile phone for 30 seconds.
- If there is still no answer, then forward the call to voicemail.

Note

Ringing sequence and ringing times for each contact method are configurable.

---

## For Small Businesses and Groups

Incoming calls to multiple phone numbers are directed to the **Voice
Menu** object, and a previously recorded, custom message is played. This
message serves to provide the caller with further options regarding the
routing of their call via extension numbers, for example, *"Press 1 for
Mike, 2 for Pete"*. If neither Mike nor Pete answer the incoming call
within the defined timeouts, then that call is sent to their personal
voicemail. In the case that callers do not select a valid extension
option or if they do not provide keypad input within the defined timeout
period, the **Voice Menu** object directs those calls to **Audio
Playback** objects where messages are played to callers.

![../../_images/small-business-use-example.jpg](../../_images/small-business-use-example.jpg)


**Fig. 10.** Completed Configuration

---

## For Medium-Size Businesses

phone.systems(TM) objects may be simply added and configured to meet the
evolving needs and functions of a business, with the **Voice Menu**
object being used to direct phone calls to various departments and
personnel, whether they be local or remote.

In the scenario shown below, calls to multiple phone numbers are
directed to a **Voice Menu** object functioning as the main switchboard.
Calls are then forwarded to secondary **Voice Menus**, where extension
numbers entered by the callers direct those calls to specific personnel
in the sales or technical support departments.

![../../_images/medium-business-use-example.jpg](../../_images/medium-business-use-example.jpg)


**Fig. 11.** Completed Configuration

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