# Object: Time Router

The **Time Router** object allows incoming calls to be forwarded to
different objects based on specific day and time conditions.
This enables flexible call routing during and outside of business hours.

[![Time Router Object](../../../_images/time-router-object.png)](../../../_images/time-router-object.png)


**Fig. 1.** Time Router Object

The **Time Router** operates using a simple `Yes / No` logic.

- A cable from the **green socket** corresponds to `Yes`, defining how calls are routed **within** the configured schedule or time intervals.
- A cable from the **red socket** corresponds to `No`, defining how calls are routed **outside** the configured schedule or time intervals.

In the example below, if incoming calls are received within the configured business hours, they are forwarded to the
**Sales Queue**.
Otherwise, calls are directed to the **Voicemail** object, where an after-hours message is played.

[![Time Router Usage Example](../../../_images/time-router-example.png)](../../../_images/time-router-example.png)


**Fig. 2.** Example of Time Router usage in a call flow



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## Configuration

When configuring the **Time Router**, you can choose between using a predefined **Time Schedule** or defining
**Dedicated Time Intervals** manually.

**Using Time Schedules**

Select an existing **Time Schedule** to determine when the Time Router directs calls through its `Yes` or `No` paths.
This option allows you to reuse predefined schedules created in the [Time
Schedules](../../Time-schedules/index.html#ps3-time-schedules) section.

1. Enter the **Name** for your Time Router object.
2. From the **Time Schedule** dropdown, choose a previously created schedule.
3. Ensure the **Use dedicated time intervals** toggle is **disabled**.

Note

The time zone used for routing is defined in the selected **Time Schedule**.

[![Time Router using a Time Schedule](../../../_images/time_schedule_config.png)](../../../_images/time_schedule_config.png)


**Fig. 3.** Creating a Time Router using a Time Schedule


**Using Dedicated Time Intervals**

Enable the **Use dedicated time intervals** toggle to manually define specific day and time conditions directly within
the Time Router.

1. Enter the **Name** for your Time Router object.
2. Toggle **Use dedicated time intervals** to **ON**.
   The **Time Schedule** dropdown will become unavailable.
3. Select a **Time Zone**.
   The `System` option applies the same time zone as defined in [General
Settings](../../Settings/general-settings.html#ps3-general-settings).
4. Click **Add Time Interval** to create one or more routing rules.

   > Each interval can specify:
   > :   - **Days of the week** (selectable by clicking on each day).
   >     - **Start** and **End times** using the **HH:MM** 24-hour format.

Note

The Time Router object may include **multiple** dedicated time intervals, allowing flexible routing options.
For example, you can define intervals for **Monday-Friday 09:00-17:00** and **Saturday 09:00-13:00**, both routing calls
to the `Yes` destination.

![Time Router using Dedicated Time Intervals](../../../_images/dedicated_time_interval2.png)


**Fig. 4.** Time Router using Dedicated Time Intervals

![Creating a Time Interval](../../../_images/dedicated_time_interval1.png)


**Fig. 5.** Creating a Time Interval

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