# User Statistics

Review inbound and outbound call performance for individual **phone.systems(TM)** users.

The **User Statistics** page summarizes how many inbound call offers each user received and how many outbound calls each
user made. Use it to compare user activity, answer rates, wait times, and call duration over a selected period.

Inbound calls are measured as **offers** because one call can be offered to a user without being answered. Outbound
activity is measured as **calls** initiated by the user.

Important

The date and time shown in **User Statistics** follow the time zone used by the interface on the device in use.

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## Filters

The filters at the top of the page apply to both the **Inbound Calls** and **Outbound Calls** tables.

| **Filter** | **Description** |
| --- | --- |
| **Time range** | Required date and time range for the displayed statistics. The maximum range is the last 3 months. |
| **User** | Filters the tables by one or more selected users. Leave the filter set to **Any** to include all users. |

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## Inbound Calls

The **Inbound Calls** table summarizes call offers presented to each user during the selected period. An offer is
counted each time **phone.systems(TM)** attempts to deliver an inbound call to a user.

| **Column** | **Description** |
| --- | --- |
| **User** | User who received the inbound call offers. |
| **Total offers** | Total number of inbound call offers presented to the user. |
| **Answered offers** | Number of inbound call offers answered by the user. |
| **Average wait time** | Average time callers waited before the call offer reached its final outcome. |
| **Average call duration** | Average call duration per answered offer. |
| **Answer rate** | Percentage of call offers that were answered successfully. |

![Inbound Calls table with offer counts, wait times, call durations, and answer rates by
user](../../_images/user-statistics-inbound.png)


**Fig. 1.** Inbound Calls statistics

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## Outbound Calls

The **Outbound Calls** table summarizes calls initiated by each user during the selected period.

| **Column** | **Description** |
| --- | --- |
| **User** | User who initiated the outbound calls. |
| **Total calls** | Total number of outbound calls initiated by the user. |
| **Answered calls** | Number of the user's outbound calls that were answered. |
| **Average wait time** | Average time callers waited before the call reached its final outcome. |
| **Average call duration** | Average call duration per answered call. |
| **Answer rate** | Percentage of outbound calls that were answered successfully. |

![Outbound Calls table with call counts, wait times, call durations, and answer rates by
user](../../_images/user-statistics-outbound.png)


**Fig. 2.** Outbound Calls statistics

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