# Call Analytics

Review call activity, outcomes, and performance in one place.

**Call Analytics** provides access to call records, aggregated statistics, and
AI Call Scoring results in **phone.systems(TM)**. Use it to investigate specific
calls, understand how calls were routed, evaluate calls against scorecards, and
track overall inbound and outbound call performance over time. It is most
useful for troubleshooting delivery issues, validating call outcomes, and
preparing operational reports.

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**Call History**

Review and manage call detail records (CDRs) for calls handled by phone.systems(TM).

[Call History](call-history.html)

**Routing Attempts**

Review individual routing attempts performed during call processing.

[Routing Attempts](routing-attempts.html)

**Call Statistics**

Analyze aggregated inbound and outbound call metrics and trends over time.

[Call Statistics](call-statistics.html)

**User Statistics**

Compare inbound call offers and outbound call performance for individual users.

[User Statistics](user-statistics.html)

**AI Call Scoring**

Review AI-generated scorecard results for evaluated calls.

[AI Call Scoring](ai-call-scoring.html)