# Resubmit porting request

Before a porting request can be processed, it goes through a **verification stage** to confirm that end user details are
correct.
While in **Pending** status, the request is under review. If the information is **incorrect**, **incomplete**, or
**cannot be verified**, the request will move to **Changes Required** status.
In this state, staff will provide a reason and, if needed, additional comments to help you resolve the issue before
resubmitting.

## Before you begin

- The porting request must be in **Changes Required** status.
- Updated end user details, documents, or carrier information must be available.

## Step 1: Filter requests by status

1. In the DIDWW User Panel, go to **Phone Numbers > Number Porting**.
2. Open the **Request Status** filter.
3. Select **Changes Required** to display the relevant porting requests.

[![Filter porting requests by Changes Required status.](../../../_images/resubmit-1-filter.png)](../../../_images/resubmit-1-filter.png)


**Fig. 1.** Filtering porting requests in **Changes Required** status.

## Step 2: Open the porting request edit page

Locate the porting request, then click the **Reference ID** or use the **Actions (...)** menu and select **Edit**.

[![Opening the porting request edit page.](../../../_images/resubmit-2-open-edit-page.png)](../../../_images/resubmit-2-open-edit-page.png)


**Fig. 2.** Opening the porting request to review details and rejection reasons.

## Step 3: Review verification details and reject reason(s)

On the **Edit Porting Request** page, review the **Verification Details** and **Reject Reason(s)** sections. These
sections show why the request requires changes.

[![Verification details and rejection reasons.](../../../_images/resubmit-3-view-details.png)](../../../_images/resubmit-3-view-details.png)


**Fig. 3.** Verification details and rejection reasons for the porting request.

## Step 4: Update identity or address information

Depending on the rejection reason, update the assigned identity, address, or both.

1. On the **Edit Porting Request** page, click **Actions > Edit assigned identity** or **Actions > Edit assigned address**.
2. Update the required fields.

[![Editing assigned address or identity.](../../../_images/resbumit-4-edit-assigned-address.png)](../../../_images/resbumit-4-edit-assigned-address.png)


**Fig. 4.** Editing assigned address or identity based on rejection reasons.

3. Upload any missing or corrected documents.
4. Click **Submit**.

[![Uploading proof documents.](../../../_images/resubmit-5-edit-address2.png)](../../../_images/resubmit-5-edit-address2.png)


**Fig. 5.** Uploading proof documents and submitting changes.

## Step 5: Reassign end user details

After updating the required information, reassign the updated end user details before resubmitting the request.

1. On the **Edit Porting Request** page, click **Actions > Assign end user details**.

[![Assign end user details.](../../../_images/resubmit-6-assign-end-user-details.png)](../../../_images/resubmit-6-assign-end-user-details.png)


**Fig. 6.** Assigning end user details with the updated information.

2. In the **Assign End User Details** pop-up window, select the updated **Identity** and **Address**.
3. Upload the required **LOA** document.
4. Enter the **current carrier account number**.
5. Click **Submit**.

[![Uploading LOA and submitting.](../../../_images/resubmit-7-assign-end-user-details.png)](../../../_images/resubmit-7-assign-end-user-details.png)


**Fig. 7.** Uploading LOA and required documents before resubmitting.

After the end user details are assigned, the porting request returns to **Pending** status for re-verification.

[![End user details successfully assigned.](../../../_images/resubmit-8-success.png)](../../../_images/resubmit-8-success.png)


**Fig. 8.** Confirmation message after end user details are assigned.

## Related resources

- [Porting requests reference](porting-requests-reference.html) - Review porting request statuses.
- [Number porting](../index.html) - Review porting requirements before resubmitting.

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