# Manage port-out requests

Manage port-out requests in DIDWW by reviewing transfer requests and deciding whether they can be approved or must be
rejected.

## Approve port-out requests

Approve a request when the numbers can be released to the gaining carrier. Once ported-out, the action cannot be undone.

### Before you begin

The port-out request must be in **Action required** status before it can be approved.

### Step 1: Open the port-out request

1. Go to the **Phone Numbers > Number Porting > Port Out Requests** tab.
2. Filter the Port Out Requests by **Action required** status. [Click here to apply the filter](https://my.didww.com/#/porting/port_out_requests?status=pending_confirmation).
3. Find the request you want to review and click on the Port Out Request **reference ID** or **Actions > View details** to open the **View Port Out Request** window.

[![Port Out Requests table with an Action required request.](../../../_images/port-out-requests-table.png)](../../../_images/port-out-requests-table.png)


**Fig. 1.** Opening a port-out request from the Port Out Requests table.

### Step 2: Review the request details

1. On the **View Port Out Request** page review the **General** details.

[![View Port Out Request page with Reject and Approve actions.](../../../_images/view-port-out-request-general.png)](../../../_images/view-port-out-request-general.png)


**Fig. 2.** View Port Out Request page.

2. Open the **Numbers** section and confirm that the expected numbers appear in the **Port Out Request**.

[![View Port Out Request page with Reject and Approve actions.](../../../_images/view-port-out-request-numbers.png)](../../../_images/view-port-out-request-numbers.png)


**Fig. 3.** View Port Out Request page.

### Step 3: Approve the request

1. Click **Approve** in the upper-right corner.

[![View Port Out Request page with Reject and Approve actions.](../../../_images/view-port-out-request-approve.png)](../../../_images/view-port-out-request-approve.png)


**Fig. 2.** View Port Out Request page.

2. In the **Approve Port Out Request** pop-up, review the confirmation message that explains the numbers will be released to the gaining carrier and the action cannot be undone.
3. Click **Submit**.

[![View Port Out Request page with Reject and Approve actions.](../../../_images/port-out-request-approve.png)](../../../_images/port-out-request-approve.png)


**Fig. 2.** View Port Out Request page.

After the request is approved, DIDWW shows a success message and the request status changes to **Approved**.

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## Reject port-out requests

Reject a request when the numbers should not be released to the gaining carrier.

### Before you begin

- The port-out request must be in **Action required** status before it can be rejected.

### Step 1: Open the port-out request

1. Go to the **Phone Numbers > Number Porting > Port Out Requests** tab.
2. Filter the Port Out Requests by **Action required** status. [Click here to apply the filter](https://my.didww.com/#/porting/port_out_requests?status=pending_confirmation).
3. Find the request you want to review.
4. Click on the Port Out Request reference ID or **Actions > View details** to open the **View Port Out Request** window.

[![Port Out Requests table with an Action required request.](../../../_images/port-out-requests-table.png)](../../../_images/port-out-requests-table.png)


**Fig. 1.** Opening a port-out request from the Port Out Requests table.

### Step 2: Review the request details

1. On the **View Port Out Request** page review the **General** details.

[![View Port Out Request page with Reject and Approve actions.](../../../_images/view-port-out-request-general.png)](../../../_images/view-port-out-request-general.png)


**Fig. 2.** View Port Out Request page.

2. Open the **Numbers** section and see which numbers are pending to be ported out.

[![View Port Out Request page with Reject and Approve actions.](../../../_images/view-port-out-request-numbers.png)](../../../_images/view-port-out-request-numbers.png)


**Fig. 2.** View Port Out Request page.

### Step 3: Reject the request

1. On the **View Port Out Request** page, click **Reject** in the upper-right corner.
2. Confirm that the reject action opens the **Reject Port Out Request** pop-up.

[![View Port Out Request page with Reject and Approve actions.](../../../_images/view-port-out-request-reject.png)](../../../_images/view-port-out-request-reject.png)


**Fig. 4.** View Port Out Request page with the reject action highlighted.

3. Select the reason for rejection from the **Reject reason** dropdown.
4. Click **Submit**.

[![Reject Port Out Request dialog with a reject reason list.](../../../_images/port-out-request-reject.png)](../../../_images/port-out-request-reject.png)


**Fig. 5.** Reject Port Out Request dialog.

After the request is rejected, the port-out request status changes to **Rejected**.

## Related resources

- [Port-out requests](index.html) - Understand what port-out requests are and how they fit into Number Porting.
- [Port-out requests reference](port-out-requests-reference.html) - Review Port Out Requests filters, table fields, and status values.

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