# My Numbers reference

My Numbers reference explains the fields, statuses, values, indicators, and service states shown in the My Numbers
section and on DID number details pages.

---

## Main fields

| Field | Access | Description |
| --- | --- | --- |
| DID number | Read-only | The telephone number assigned to the account. Selecting the DID number from the My Numbers table opens the DID number details page. |
| Country / City | Read-only | The country and city associated with the DID number. Local numbers show the city. Non-local numbers may show the [number type](#my-numbers-number-type-values) instead. |
| [Number type](#my-numbers-number-type-values) | Read-only | The classification of the DID number based on numbering type and routing category |
| [Status](#my-numbers-status-values) | Read-only | The current lifecycle or operational condition of the DID number. Read together with routing, capacity, verification, and renewal fields. |
| Time left | Read-only | The remaining time in the current service period. Status indicators associated with the DID number can show whether the remaining service time requires attention. |
| [Supported features](#my-numbers-supported-feature-icons) | Read-only | Icons that show which capabilities the DID number can support. A supported feature does not mean the feature is configured or active. |
| Description | Editable | A custom description used to identify the DID number. Can be updated for one number or by batch action. |

### Number type values

| Value | Description |
| --- | --- |
| Local | A geographic DID number associated with a city or local area. |
| Mobile | A DID number associated with mobile numbering. |
| National | A DID number associated with national numbering. |
| Shared Cost | A DID number type where call costs may be shared according to local numbering rules. |
| Toll-free | A DID number type that allows callers to reach the number without standard caller-paid charges where supported. |
| Global / UIFN | A global or Universal International Freephone Number type. |

### Status values

| Status | Description |
| --- | --- |
| [green-status](../../_images/greencircle.png) Active | The DID number has remaining service time and can receive services when required routing and capacity configuration are complete. |
| [yellow-status](../../_images/yellowcircle.png) Not Configured | Required voice routing or usable inbound capacity is missing. DID numbers in this state cannot receive inbound calls. |
| [yellow-status](../../_images/yellowcircle.png) Awaiting Registration | End-user verification is required before activation can be completed. |
| [yellow-status](../../_images/yellowcircle.png) Expiring Soon | The DID number will not renew automatically because no billing cycles remain. |
| [yellow-status](../../_images/yellowcircle.png) Porting in progress | The DID number has been added to the account and is still in the porting process. |
| [red-status](../../_images/redcircle.png) Blocked | The DID number is blocked and cannot receive incoming calls. |
| [red-status](../../_images/redcircle.png) Terminated | The DID number has no service time left or was canceled. |

### Supported features

| Feature | Description |
| --- | --- |
| [inbound-calls](../../_images/feature-icon-inbound-calls%403x.png) Inbound calls | The DID number supports inbound call delivery through supported inbound voice trunk types. |
| [local-cli](../../_images/feature-icon-local-termination%403x.png) Local CLI | The DID number can be used as caller ID with DIDWW local routes. |
| [fax](../../_images/feature-icon-fax%403x.png) Inbound Fax | The DID number supports inbound fax using T.38 or G.711u passthrough. |
| [sms-in](../../_images/feature-icon-p-2-p-sms-in%403x.png) Inbound SMS | The DID number supports inbound SMS delivery through supported inbound SMS trunk types. |
| [sms-out](../../_images/feature-icon-p-2-p-sms-out%403x.png) Outbound P2P SMS | The DID number supports outbound person-to-person SMS through SMPP and HTTP. |

---

## Trunks

| Field | Access | Description |
| --- | --- | --- |
| [Inbound voice trunk](#my-numbers-inbound-voice-trunk-values) | Editable | The inbound voice trunk assigned to the DID number. The assigned trunk determines how inbound calls are routed from DIDWW to the configured destination. See [Assign a voice trunk](how-to-guides/assign-voice-trunk.html). |
| [Inbound SMS trunk](#my-numbers-inbound-sms-trunk-values) | Editable | The inbound SMS trunk assigned to the DID number. SMS routing requires an SMS-capable DID number. See [Assign an SMS trunk](how-to-guides/assign-sms-trunk.html). |

### Inbound voice trunk values

| Value | Description |
| --- | --- |
| Voice: none | No inbound voice trunk is assigned. |
| SIP trunk | A SIP trunk assigned for inbound call delivery. See [Creating a New SIP Trunk](../../voice/inbound-trunks/creating-a-new-sip-trunk.html#user-panel-sipin-trunk). |
| PSTN trunk | A PSTN trunk assigned for inbound call delivery. See [PSTN Trunk](../../voice/inbound-trunks/creating-a-new-pstn-trunk.html). |
| phone.systems(TM) trunk | A phone.systems(TM) trunk assigned for inbound call delivery. |
| Trunk group | A trunk group assigned for inbound call delivery. See [Trunk Groups](../../voice/inbound-trunks/creating-a-new-trunk-group.html). |

### Inbound SMS trunk values

| Value | Description |
| --- | --- |
| SMS: none | No inbound SMS trunk is assigned. |
| SMS to Email trunk | An SMS trunk that delivers incoming messages to email. See [SMS to Email Trunk](../../sms/sms-trunks/create-sms-to-email-trunk.html). |
| HTTP IN trunk | An SMS trunk that delivers incoming messages to an HTTP endpoint. See [HTTP IN Trunk](../../sms/sms-trunks/create-sms-http-trunk-in.html). |
| SMPP ESME trunk | An SMS trunk that delivers incoming messages to an ESME connection. See [SMPP ESME](../../sms/sms-trunks/create-smpp-esme-trunk.html#sms-esme). |
| SMPP SMSC trunk | An SMS trunk that delivers incoming messages to an SMSC connection. See [SMPP SMSC](../../sms/sms-trunks/create-smpp-smsc-trunk.html#sms-smsc). |
| SMS trunk group | An SMS trunk group assigned for inbound SMS delivery. See [SMS Trunk Groups](../../sms/sms-trunks/trunk-group.html). |

---

## End user details

| Field | Access | Description |
| --- | --- | --- |
| Identity | Configurable | The identity record assigned to the DID number for registration or regulated services. Displays **None** when no identity is assigned. See [Identities](../../identities/identities.html#user-panel-identities). |
| Address | Configurable | The address record assigned to the DID number for registration or regulated services. Displays **None** when no address is assigned. See [Addresses](../../identities/addresses.html#user-panel-addresses). |
| [Address Verification](#my-numbers-verification-ref-states) | Read-only | The Address Verification reference associated with an End-user verification request. See [Verifications](../../identities/verifications.html#user-panel-verifications). |
| Regulatory area | Read-only | The regulatory area used to determine registration or service requirements. Requirements can vary by country, region, number type, and service. |

### Address verification states

| State | Description |
| --- | --- |
| [green-verification](../../_images/greenverification.png) Active | End-user details have been verified and approved. |
| [yellow-verification](../../_images/yellowverification.png) Pending | End-user details are under review. |
| [red-verification](../../_images/redverification.png) Rejected / Not assigned | The DID number requires verified End-user details to activate. Assign or update the End-user information and resubmit it for verification. See [Assign end-user details](how-to-guides/assign-end-user-details.html). |

---

## Capacity

| Field | Access | Description |
| --- | --- | --- |
| Capacity limit | Editable | The maximum number of concurrent inbound calls allowed for the DID number. Displays **Not configured** when no specific capacity limit is set, or a number when a limit is configured. Updating this value limits calls for the DID number and does not increase total account capacity. See [Set capacity limits](how-to-guides/set-capacity-limits.html). |
| Channels included | Editable when available | The included channel mode for the DID number. Values are **2 included** for DID+2 mode and **0 included** for DID+0 mode. See [Capacity](../capacity/index.html). |
| Dedicated channels | Editable | Flat-rate channels assigned directly to the DID number. Displays **None** when no additional dedicated channels are assigned, or a number when channels are assigned. See [Flat-rate channels](../capacity/flat-rate-channels.html). |
| Capacity group | Editable | The shared or metered Capacity group assigned to the DID number. Displays **None** when no Capacity group is assigned, or the Capacity group name when assigned. See [Capacity groups](../capacity/capacity-groups.html). |

---

## Order details

| Field | Access | Description |
| --- | --- | --- |
| Order ref. | Read-only | The order reference number associated with the DID number. |
| Assigned on (UTC) | Read-only | The date and time when the DID number was assigned to the account. |

---

## Billing

| Field | Access | Description |
| --- | --- | --- |
| Renew price | Read-only | The price charged to renew the DID number for the selected billing period. |
| Expiry date (UTC) | Read-only | The date and time when the current DID number service period ends. |
| [Billing period](#my-numbers-billing-period-values) | Read-only | The renewal interval for the DID number. |
| [Billing cycles left](#my-numbers-billing-cycles-left-values) | Editable | The number of remaining billing cycles before automatic renewal stops. |

### Billing period values

| Value | Description |
| --- | --- |
| Recurring monthly | The DID number renews for 1 month at a time. |
| Recurring quarterly | The DID number renews for 3 months at a time. |
| Recurring semi-annually | The DID number renews for 6 months at a time. |
| Recurring annually | The DID number renews for 12 months at a time. |
| Recurring bi-annually | The DID number renews for 24 months at a time. |

### Billing cycles left values

| Value | Description |
| --- | --- |
| Empty | The DID number renews indefinitely until you remove the DID number or change the billing cycles left value. |
| More than 0 | The DID number renews automatically until the remaining billing cycles reach 0. |
| 0 | Automatic renewal is disabled. The DID number moves toward expiration when the current service period ends. |

---

## Services

| Service | Description |
| --- | --- |
| [emergency-service](../../_images/emergencyicon.png) [Emergency Calling](#my-numbers-emergency-calling-statuses) | Emergency Calling service for the DID number. See [Emergency Calling](../../voice/emergency-calling/index.html). |
| [a2p-service](../../_images/a2psmsicon.png) [Sender ID Verification](#my-numbers-a2p-campaign-statuses) | Sender ID Verification service for outbound A2P SMS. See [Sender ID Verifications](../../sms/sender-id-verifications/index.html#user-panel-sms-campaign). |
| [cnam-service](../../_images/cnamicon.png) [CNAM OUT](#my-numbers-cnam-out-statuses) | Outbound caller name service for the DID number. See [Manage CNAM OUT](how-to-guides/configure-cnam-out.html). |

### Emergency Calling statuses

| Status | Available action | Description |
| --- | --- | --- |
| [emergency-gray](../../_images/emergencygray.png) Not activated | [Contact sales](mailto:sales%40didww.com) | Emergency Calling is not enabled for the account or DID number. |
| [emergency-gray](../../_images/emergencygray.png) Not configured | [Configure](../../voice/emergency-calling/create-emergency-calling-service.html) | Emergency Calling is available, but no emergency calling configuration is assigned to the DID number. |
| [emergency-yellow](../../_images/emergencyyellow.png) New | [View](../../voice/emergency-calling/manage-emergency-calling-service.html) | Emergency Calling configuration has been created and is waiting for review. |
| [emergency-yellow](../../_images/emergencyyellow.png) In process | [View](../../voice/emergency-calling/manage-emergency-calling-service.html) | Emergency Calling configuration is under review. |
| [emergency-service](../../_images/emergencyicon.png) Active | [View](../../voice/emergency-calling/manage-emergency-calling-service.html) | Emergency Calling is configured and active for the DID number. |
| [emergency-red](../../_images/emergencyred.png) Changes required | [View](../../voice/emergency-calling/manage-emergency-calling-service.html) | Emergency Calling configuration requires corrections before it can be approved. |
| [emergency-red](../../_images/emergencyred.png) Cancellation pending | [View](../../voice/emergency-calling/manage-emergency-calling-service.html) | Emergency Calling cancellation has been requested and is pending closure. |

### CNAM OUT statuses

| Status | Available action | Description |
| --- | --- | --- |
| [cnam-gray](../../_images/cnamgray.png) Not configured | [Configure](how-to-guides/configure-cnam-out.html) | CNAM OUT is not configured for the DID number. |
| [cnam-yellow](../../_images/cnamyellow.png) Pending | - | CNAM OUT configuration has been submitted and is pending review. |
| [cnam-service](../../_images/cnamicon.png) Active | [Remove or Edit](how-to-guides/configure-cnam-out.html) | CNAM OUT is configured and active for the DID number. |
| [cnam-red](../../_images/cnamred.png) Cancellation pending | - | A CNAM OUT removal request has been submitted and is pending closure. |

### Sender ID Verification statuses

| Status | Available action | Description |
| --- | --- | --- |
| [a2p-gray](../../_images/a2psmsgray.png) Not configured | [Configure](../../sms/sender-id-verifications/how-to-guides/index.html) | The DID number is not assigned to a Sender ID Verification. |
| [a2p-yellow](../../_images/a2psmsyellow.png) New | [View](../../sms/sender-id-verifications/index.html#user-panel-sms-campaign) | A Sender ID Verification assignment has been created and is waiting for review. |
| [a2p-yellow](../../_images/a2psmsyellow.png) Pending | [View](../../sms/sender-id-verifications/index.html#user-panel-sms-campaign) | The Sender ID Verification assignment is under review. |
| [a2p-service](../../_images/a2psmsicon.png) Active | [View](../../sms/sender-id-verifications/index.html#user-panel-sms-campaign) | The Sender ID Verification is active for the DID number. |
| [a2p-red](../../_images/a2psmsred.png) Changes required | [View](../../sms/sender-id-verifications/how-to-guides/resubmit-sender-id-verification.html) | The Sender ID Verification requires corrections before it can be approved. |
| [a2p-red](../../_images/a2psmsred.png) Cancellation pending | [View](../../sms/sender-id-verifications/index.html#user-panel-sms-campaign) | Sender ID Verification cancellation has been requested and is pending closure. |

---

## Related resources

- [Manage numbers](manage-phone-numbers.html) - Understand how DID number management works.
- [Filters reference](filters-reference.html) - Look up My Numbers filters.
- [Batch actions reference](batch-actions-reference.html) - Review batch actions available for selected DID numbers.
- [Capacity](../capacity/index.html) - Manage dedicated, shared, metered, and hybrid capacity.
- [Identities & Addresses](../../identities/index.html) - Manage identities, addresses, and verification records.

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