# Manage CNAM OUT

Manage CNAM OUT for DID numbers that support the CNAM OUT feature. CNAM OUT assigns a caller name to the DID number,
which may be displayed to the receiving party when the destination operator performs a CNAM lookup.

## Enable CNAM OUT

CNAM OUT can be enabled from the **Phone Numbers > My Numbers** page for DID numbers that support the CNAM OUT feature.

Note

- This CNAM activation process is only available for DIDWW US DID numbers.
- When a CNAM OUT configuration request is submitted, the global CNAM database is updated with the specified CNAM OUT value.
- The display of CNAM OUT depends on the destination operator. If the destination operator performs a CNAM lookup and retrieves the value from the CNAM database, it will be displayed for the destination number.

### Step 1: Select CNAM OUT-supported numbers

1. Go to **Phone Numbers > My Numbers**.
2. Filter the DID numbers that support the CNAM OUT feature.
3. Select the DID numbers for which CNAM OUT should be configured.

[![Selecting CNAM OUT supported DID numbers.](../../../_images/fig1_select_DIDs.png)](../../../_images/fig1_select_DIDs.png)


**Fig. 1.** Selecting CNAM OUT supported DID numbers.

### Step 2: Open the Configure CNAM OUT action

1. Open **Batch Actions** and select **Configure CNAM OUT**.

[![Configure CNAM OUT batch action.](../../../_images/fig2_batch_actions.png)](../../../_images/fig2_batch_actions.png)


**Fig. 2.** Configure CNAM OUT batch action.

### Step 3: Submit the CNAM OUT request

1. Provide the following information:

   - **CNAM OUT** - Enter the desired CNAM, up to 15 characters.
   - **Identity** - Select an existing identity or create a new one.
2. Click **Confirm**.

[![Configure CNAM OUT details.](../../../_images/fig3_enter_CNAM.png)](../../../_images/fig3_enter_CNAM.png)


**Fig. 3.** Configure CNAM OUT details.

Note

- After the CNAM OUT request is submitted, it will be verified within 48-72 hours.
- An email with the subject **DIDWW: CNAM Request Submitted** is sent when the request is submitted. After CNAM OUT is activated, another email with the subject **DIDWW: CNAM Activated** is sent.

### Step 4: Review the CNAM OUT status

1. Review the CNAM value and task status in the **Manage DID** section.

[![Actions menu for managing a DID number.](../../../_images/fig4_actions_manage.png)](../../../_images/fig4_actions_manage.png)


**Fig. 4.** Manage DID action.

2. Open the DID number details page to view the CNAM OUT status and the CNAM assigned to the selected DID number.

[![CNAM OUT value and status on the DID number details page.](../../../_images/fig5_manage_page.png)](../../../_images/fig5_manage_page.png)


**Fig. 5.** CNAM OUT value and status.

Note

CNAM cannot be modified or removed while the task is pending or if the DID number does not support CNAM OUT.

---

## Remove CNAM OUT

CNAM OUT can be removed for selected DID numbers that have an active CNAM service, indicated by the green CNAM service
icon [![CNAM service icon](../../../_images/cnam_icon.png)](../../../_images/cnam_icon.png)
in the **Services** column.

### Step 1: Select numbers with active CNAM OUT

1. Go to **Phone Numbers > My Numbers**.
2. Select the DID numbers where CNAM OUT is active and should be removed.

### Step 2: Open the Remove CNAM OUT action

1. Open **Batch Actions** and select **Remove CNAM OUT**.

[![Remove CNAM OUT batch action.](../../../_images/1batch_remove_cnam.png)](../../../_images/1batch_remove_cnam.png)


**Fig. 6.** Remove CNAM OUT batch action.

### Step 3: Confirm the removal

1. Review the list of DID numbers for which CNAM OUT will be removed.
2. Click **Confirm**.

[![Confirming CNAM OUT removal.](../../../_images/2remove_cnam.png)](../../../_images/2remove_cnam.png)


**Fig. 7.** Confirming CNAM OUT removal.

### Step 4: Review the removal status

1. Open the DID number details page to check the status of the CNAM OUT removal task.

   The status shows **Cancellation Pending** until the request is verified.

Note

- After the **Remove CNAM OUT** request is submitted, it will be verified within 48-72 hours.
- When a CNAM removal request is submitted, an email with the subject **DIDWW: CNAM Cancelation Request** is sent. After the CNAM removal is completed, another email with the subject **CNAM Canceled** is sent.
- CNAM cannot be modified or reapplied while the removal task is pending.

## Related resources

- [Caller Name Delivery (CNAM)](../../../voice/cnam/index.html#user-panel-cnam) - Understand CNAM IN and CNAM OUT.
- [Reference fields](../my-numbers-reference.html#my-numbers-reference-fields) - Review CNAM OUT service states.
- [Batch actions reference](../batch-actions-reference.html) - Review the **Configure CNAM OUT** and **Remove CNAM OUT** batch actions.

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