# Remove flat-rate channels

Remove flat-rate channels when purchased channels are no longer needed. Only unassigned flat-rate channels can be
removed.

## Before you begin

Unassign the flat-rate channels in the capacity pool where you plan to remove them. For details, see [Manage shared
channels](manage-shared-channels.html#flat-rate-unassign-shared-channels) or [Manage dedicated
channels](manage-dedicated-channels.html#capacity-assign-flat-rate-channels).

Important

The **Remove Channels** button is visible only when at least one unassigned channel is available in the selected pool.

## Step 1: Open Capacity

1. In the DIDWW User Panel, go to **Phone Numbers > Capacity**.
2. Select the pool, such as **Standard** or **Extended**, where you purchased the channels.
3. In the **Channel allocation** block, verify that unassigned channels are available to remove.

[![Remove Channels button on the Capacity page](../../../_images/remove-channels-button.png)](../../../_images/remove-channels-button.png)


**Fig. 1.** Remove Channels button

## Step 2: Remove channels

1. Click **Remove Channels**.
2. In the pop-up window, enter the number of unassigned channels to remove.
3. Click **Remove**.

[![Confirm removal of unassigned flat-rate channels](../../../_images/remove-channels-amount.png)](../../../_images/remove-channels-amount.png)


**Fig. 2.** Remove unassigned channels

## Related resources

- [Flat-rate channels](../flat-rate-channels.html) - Understand flat-rate channel behavior and billing.
- [Manage dedicated channels](manage-dedicated-channels.html) - Unassign dedicated channels before removing them.
- [Manage shared channels](manage-shared-channels.html) - Unassign shared channels before removing them.

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