# Manage dedicated channels

Assign dedicated flat-rate channels when one DID number needs reserved additional inbound call capacity. Unassign
dedicated channels when the DID number no longer needs those channels.

## Before you begin

- At least one active [DID number](../../buy-numbers/how-to-buy.html#user-panel-buy-numbers-process) is required.
- At least one unassigned flat-rate channel is required to assign dedicated channels. See [Purchase flat-rate channels](purchase-flat-rate-channels.html#capacity-purchase-flat-rate-channels).
- Only DID numbers that support additional Capacity can use dedicated channels.

## Assign dedicated channels

Use this flow to assign dedicated flat-rate channels to one or more DID numbers.

### Step 1: Select DID numbers

1. In the DIDWW User Panel, go to **Phone Numbers > My Numbers**.
2. Select the DID number or DID numbers you want to assign dedicated channels to.
3. At the bottom of the page, click **Batch Actions**.
4. Select **Assign Dedicated Channels**.

[![Select DID numbers to assign dedicated flat-rate channels](../../../_images/1dedicated_assign_select_batch.png)](../../../_images/1dedicated_assign_select_batch.png)


**Fig. 1.** Select DID numbers and open Batch Actions

### Step 2: Assign dedicated channels

1. In the pop-up window, select the channel pool, such as **Standard** or **Extended**.
2. Enter the number of channels in **Assigned Dedicated Channels**.
3. Click **Confirm**.

[![Assign dedicated flat-rate channels to a DID number](../../../_images/2dedicated_assign_step2.png)](../../../_images/2dedicated_assign_step2.png)


**Fig. 2.** Assign dedicated channels

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## Unassign dedicated channels

Use this flow to remove dedicated flat-rate channels from one or more DID numbers.

### Step 1: Select DID numbers

1. In the DIDWW User Panel, go to **Phone Numbers > My Numbers**.
2. Select the DID number or DID numbers you want to unassign dedicated channels from.
3. At the bottom of the page, click **Batch Actions**.
4. Select **Assign Dedicated Channels**.

[![Select DID numbers to assign dedicated flat-rate channels](../../../_images/1dedicated_assign_select_batch.png)](../../../_images/1dedicated_assign_select_batch.png)


**Fig. 3.** Select DID numbers and open Batch Actions

### Step 2: Set dedicated channels to 0

1. In the pop-up window, select the channel pool, such as **Standard** or **Extended**.
2. Enter 0 in **Assigned Dedicated Channels**.
3. Click **Confirm**.

[![Unassign dedicated channels by setting Assigned Dedicated Channels to 0](../../../_images/3-capacity-unassign-dedicated-channels.png)](../../../_images/3-capacity-unassign-dedicated-channels.png)


**Fig. 4.** Unassign dedicated channels

## Related resources

- [Flat-rate channels](../flat-rate-channels.html) - Understand dedicated and shared flat-rate channels.
- [How capacity works](../how-capacity-works.html) - Understand channel priority.
- [Remove flat-rate channels](remove-flat-rate-channels.html) - Remove channels after they are unassigned.

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