# Emergency calling with DIDWW MCP

Use DIDWW MCP to review emergency calling requirements and existing services,
prepare the required end-user information, create a supported emergency
calling service, and manage its verification through a connected MCP client.

Emergency calling availability, supported emergency numbers, requirements, and
charges depend on the country and phone-number type.

Important

Emergency calling is a safety-critical service. Confirm the active DIDWW
account, actual end user, service address, selected phone numbers, supported
emergency numbers, and charges before submitting a new service. Confirm
that DIDWW has activated the service before relying on it for emergency
calls.

## What you can do

Describe the required result in plain language. Identify the active DIDWW
account, country, phone numbers, actual end user, and service address whenever
possible.

### Review requirements and existing services

| Action | What you can request |
| --- | --- |
| Review emergency requirements | Review the identity type, mandatory identity and address fields, supported phone-number type, and applicable emergency calling requirement. |
| Review emergency pricing | Review available setup and monthly pricing information for the applicable country and phone-number type. |
| Review emergency calling services | List existing services and review their phone numbers and available pricing information. |
| Review verification statuses | Review the latest available verification status for an existing emergency calling service. |
| Validate an identity and address | Check whether the selected end-user identity and service address satisfy the applicable emergency calling requirement. |
| Provide required documents securely | Request a time-limited DIDWW upload page when the selected identity or address is missing required proof documents. |

### Create and manage emergency calling services

| Action | What you can request |
| --- | --- |
| Create an emergency calling service | Review the charges that will apply if the service is activated, confirm the preview, and submit the service for staff review. |
| Resubmit an emergency verification | Submit corrected identity, address, or proof information for an existing emergency calling service that requires changes. |
| Change the emergency service address | Select or correct the service address, validate it against the requirement, and resubmit the existing emergency verification with the updated address. |
| Remove a DID number from a service | Detach a DID number from its emergency calling service. Removing every number automatically cancels the service within a few hours. DIDWW notifies the customer when the service is canceled. |

## Create a new emergency calling service

Creating a new emergency calling service is a paid workflow. A typical request
follows this sequence:

1. Identify the DID number or numbers that need emergency calling.
2. Review whether emergency calling is supported for their country and
   phone number type.
3. Review the required identity, address, and supporting documents.
4. Select the identity of the actual end user.
5. Select the address where the service will be used.
6. Validate the selected identity and address against the requirement.
7. Correct missing information and provide required documents through the
   secure DIDWW upload page.
8. Review the purchase preview for the active account and selected DID numbers.
9. Confirm the request only after verifying the charges that will apply if the
   service is activated.
10. DIDWW staff reviews the submitted identity, address, and supporting proofs.
11. If the request is approved, DIDWW activates the service and billing begins.
12. Review the verification status and resolve any reported issue.

The exact requirements depend on the country, phone number type, selected DID
numbers, and end-user type.

## Choose the emergency service address

The emergency service address must represent the location associated with the
service. Do not select an address merely because it is already verified or has
supporting documents.

The MCP client can:

- show identities and addresses available to the account
- check a selected identity and address against the requirement
- identify missing fields or documents
- identify information that must be corrected before submission

You remain responsible for selecting the correct end user and service address.

## Documents for emergency requests

Emergency verifications use the supporting documents associated with the
selected identity and address. Documents are not attached directly in the MCP
client conversation.

Ask the MCP client to identify missing fields or documents. When documents are
required, request a secure DIDWW upload page and open the time-limited link.
Complete the upload in the browser, then ask the MCP client to check the upload
or verification status.

Important

Do not paste identity or address documents into the conversation.

## Pricing and confirmation

An emergency calling service is a paid monthly subscription after activation.
Submitting the request for staff review does not charge the account.

The initial request returns a cost preview and does not submit anything. The
preview shows the charges that will apply if DIDWW approves and activates the
service. Review:

- the active DIDWW account
- selected phone numbers
- end-user identity
- emergency service address
- setup charge, when present
- monthly charge per phone number
- total recurring charge

After the preview is confirmed, DIDWW submits a pending verification for staff
review. Billing starts only after staff confirms that the requirements are met
and activates the service. If the request is rejected or requires changes,
billing does not begin.

Resubmitting corrected information for an existing service does not add a
charge and does not require the paid-action confirmation flow.

Charges are taken from the prepaid balance of the active DIDWW account after
activation. DIDWW MCP cannot charge a payment card or add funds to the account.

## Change the address and resubmit a verification

Changing the address of an existing emergency calling service uses the
verification resubmission flow. It does not directly edit an approved
verification.

1. Review the existing service and its latest verification status.
2. Select an existing address or create the correct service address.
3. Validate the address and associated identity against the emergency calling
   requirement.
4. Provide missing proof documents through the secure DIDWW upload page.
5. Resubmit the existing emergency verification using the corrected address.
6. Review the resulting verification status.

Resubmitting corrected information for an existing service does not add a new
service charge. The service remains subject to its existing billing.

## Review verification status

Ask the MCP client to review the latest verification status for the
emergency calling service.

If the request cannot be approved:

1. Review the available status information.
2. Identify missing or incompatible identity, address, or document information.
3. Correct the applicable identity, address, or proof information.
4. Ask the MCP client to resubmit the emergency verification.
5. Review the updated status.

## Remove numbers or cancel a service

You can ask the MCP client to remove a DID number from its existing
emergency calling service. Review the active account, service, and selected
number before applying the change.

Removing one DID number stops its emergency calling charge from the next
renewal. If other numbers remain assigned, the service continues for those
numbers.

Removing every DID number automatically cancels the emergency calling service
within a few hours. DIDWW notifies the customer when the service is canceled.
There is no separate MCP action for canceling an emergency calling service.

## Product requirements

An emergency calling request may be unavailable because of:

- insufficient DIDWW user permissions
- an unsupported country or phone-number type
- an incompatible identity or address
- missing mandatory identity, address, or proof information
- insufficient prepaid account balance
- the requested service belongs to another DIDWW account
- pricing or verification information is not available for the selected
  service

When possible, the response identifies the applicable requirement and the next
available action.

## Permissions and confirmations

The MCP client uses the permissions assigned to the DIDWW user for the active
account. Reviewing requirements, services, pricing, and statuses does not
change the account.

Creating a new emergency calling service requires emergency calling management
permission and confirmation of the purchase preview. Correcting and
resubmitting an existing verification requires emergency calling management
permission. Removing a DID number from an emergency calling service also
requires emergency calling management permission, but it does not use DIDWW's
two-step confirmation flow.

The MCP client may display its own approval before using a DIDWW tool. This
client approval is separate from DIDWW's confirmation of a paid service.

## Current limitations

DIDWW MCP does not support:

- selecting the legal end user or emergency service address on the customer's
  behalf
- adding phone numbers to an existing emergency calling service
- uploading documents directly in the MCP client conversation
- configuring outbound trunks (Voice OUT) for emergency calling

Note

Use the DIDWW User Panel to add phone numbers to an existing service,
configure the outbound trunk, or complete another action that is not
available through MCP.

## Example requests

Review emergency requirements and pricing

```
Show the emergency calling requirements and prices for a geographic
phone number in the United States.
Include mandatory identity and address information.
Do not create a service.
```

Review existing emergency services

```
Show the emergency calling services in the active DIDWW account.
Include their phone numbers, latest verification statuses, and available
pricing information.
Do not make any changes.
```

Validate an emergency service address

```
Validate the selected identity and address for emergency calling on
+1202XXXXXXX.
Show missing fields, documents, or compatibility problems.
Do not submit a verification.
```

Prepare a new emergency calling service

```
Check whether +1202XXXXXXX supports emergency calling.
If it does, show the required end-user information and documents.
Show all setup and monthly charges that will apply after activation.
Do not submit the request until I confirm the preview.
```

Provide missing documents

```
Show which proof documents are missing for the selected identity and
emergency service address.
Create a secure DIDWW upload link for the missing documents.
```

Resubmit an emergency verification

```
Show why the emergency verification for +1202XXXXXXX requires changes.
Validate the corrected identity, address, and proof information.
Confirm that resubmission adds no charge, then show the proposed request.
```

Change an emergency service address

```
Show the current address and latest verification status for the
emergency calling service assigned to +1202XXXXXXX.
Validate the corrected service address and show any missing information.
Resubmit the verification with the corrected address only after I approve
the proposed change.
```

Remove a DID number from an emergency service

```
Show the emergency calling service assigned to +1202XXXXXXX.
Explain when its charge will stop and whether removing it will
automatically cancel the service.
Remove the number only after I approve the proposed change.
```

Review a verification status

```
Review the latest verification for the selected emergency calling
service.
Explain any available status details or required corrections.
Do not make any changes.
```

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