# Statistics Statistics allow you to view different graphs that reflect the performance of your Voice and SMS traffic. --- ## Inbound Voice To analyze your inbound call performance, use the various metrics and filters available in the **Inbound Voice** tab. [![Inbound Voice tab.](../../_images/fig118.png)](../../_images/fig118.png) **Fig. 1.** Inbound Voice tab. ### Metrics | **Metric** | **Description** | | --- | --- | | **Concurrent Calls** | Displays active calls, updated every minute. Note: Very short calls may not be counted. | | **ACD (Average Call Duration)** | Shows the average duration of calls, calculated by dividing the total call time by the number of successful calls for each interval. Interval length depends on your "Group By" settings. | | **ASR (Answer-Seizure Ratio)** | Represents the percentage of successful calls out of all call attempts for each interval. Interval length is determined by your "Group By" settings. | | **Total Call Count** | Indicates the number of calls sent to customers, calculated per interval defined by the "Group By" settings. | | **Total Call Duration (Minutes)** | Displays the total duration of calls sent to customers, calculated per interval based on the "Group By" settings. | | **Total Cost** | Shows the aggregated cost of calls for each interval. Note: The same call may incur multiple charges due to different associated services (e.g., PSTN, Toll-free, Metered, CNAM IN). | ### Available Filters | **Filter** | **Description** | | --- | --- | | **Timeframe** | Filters charts by the selected timeframe (options: 24 hours, 7 days, 30 days, 60 days, 90 days). | | **DID Number** | Filters charts by the selected DID number. | | **DID Country** | Filters charts by the selected country. | | **Voice IN Trunk** | Filters charts by the selected Voice IN trunk. | | **Trunk Group** | Filters charts by the selected trunk group. | | **Type** | Filters charts by the selected type (options: PSTN, Toll-free, Metered Channels, CNAM Lookup). | --- ## Outbound Voice To analyze your outbound call performance, use the various metrics and filters provided in the **Outbound Voice** tab. [![Outbound Voice tab.](../../_images/fig221.png)](../../_images/fig221.png) **Fig. 2.** Outbound Voice tab. ### Metrics | **Metric** | **Description** | | --- | --- | | **Concurrent Calls** | Displays active calls, with data measured once per minute. Note: Some short calls may not be counted. | | **ACD (Average Call Duration)** | Shows the average call duration, calculated by dividing the total call time by the number of successful calls for each interval. Interval length depends on the "Group By" settings. | | **ASR (Answer-Seizure Ratio)** | Represents the percentage of successful calls out of all call attempts for each interval. Interval length depends on the "Group By" settings. | | **Total Call Count** | Indicates the number of calls received from the customer, calculated per interval defined by the "Group By" settings. | | **Total Call Duration (Minutes)** | Shows the total duration of calls received from the customer, calculated per interval based on the "Group By" settings. | | **Total Cost** | Represents the aggregated cost of calls for each interval. Note: Calls are charged based on their call types (International, Origin based, Local, Emergency). | ### Available Filters | **Filter** | **Description** | | --- | --- | | **Timeframe** | Filters charts by the selected timeframe (options: 24 hours, 7 days, 30 days, 60 days, 90 days). | | **Destination Country** | Filters charts by the selected destination country. | | **Voice OUT Trunk** | Filters charts by the selected Voice OUT trunk. | | **Call Type** | Filters charts by the selected call type (options: International, Origin based, Local, Emergency). | | **P-Charge-Info** | Filter charts by the p-charge-info header. [Learn more about the P-Charge-Info header](../../voice/outbound-trunks/outbound-sip-information.html#service-termination-sip-details-p-charge-info). | --- ## Inbound SMS To analyze your inbound SMS performance, use the various metrics and filters provided in the **Inbound SMS** tab. [![Inbound SMS tab.](../../_images/fig318.png)](../../_images/fig318.png) **Fig. 3.** Inbound SMS tab. ### Metrics | **Metric** | **Description** | | --- | --- | | **Total SMS Received** | Represents the count of SMS messages received by the customer within the SMS IN service, calculated for each interval as defined in the "Group By" setting. | | **Total SMS Cost** | Represents the total cost of SMS messages received by the customer within the SMS IN service, calculated for each interval as defined in the "Group By" setting. | | **Delivery Rate (%)** | The percentage of successfully delivered messages out of the total messages, calculated for each interval as defined in the "Group By" setting. | ### Available Filters | **Filter** | **Description** | | --- | --- | | **Timeframe** | Filters charts by the selected timeframe (options: 24 hours, 7 days, 30 days, 60 days, 90 days). | | **Destination Address** | Filters charts by the selected destination address. | | **SMS IN Trunk** | Filters charts by the selected SMS IN trunk. | | **DID Country** | Filters charts by the selected DID country. | --- ## Outbound SMS To analyze your outbound SMS performance, use the various metrics and filters provided in the **Outbound SMS** tab. [![Outbound SMS tab.](../../_images/fig416.png)](../../_images/fig416.png) **Fig. 4.** Outbound SMS tab. ### Metrics | **Metric** | **Description** | | --- | --- | | **Total SMS Sent** | Represents the count of SMS messages sent by the customer using the SMS OUT service, calculated for each interval as defined in the "Group By" setting. | | **Total SMS Cost** | Represents the cost of SMS messages sent by the customer using the SMS OUT service, calculated for each interval as defined in the "Group By" setting. | | **Delivery Rate (%)** | The percentage of successfully delivered messages out of the total messages sent, calculated for each interval as defined in the "Group By" setting. | ### Available Filters | **Filter** | **Description** | | --- | --- | | **Timeframe** | Filters charts by the selected timeframe (options: 24 hours, 7 days, 30 days, 60 days, 90 days). | | **Source Address** | Filters charts by the selected source address. | | **Destination Address** | Filters charts by the selected destination address. | | **SMS OUT Trunk** | Filters charts by the selected SMS OUT trunk. | | **Destination Country** | Filters charts by the selected destination country. | | **Service Type** | Filters charts by the selected service type (options: A2P, P2P). | | **SMS Campaign** | Filters charts by the selected SMS campaign. This filter activates if the A2P service type is selected. | --- ## Capacity Groups To monitor the usage and performance of your voice services, use the metrics and visual indicators available in the **Capacity Groups** tab. [![Capacity groups tab.](../../_images/fig511.png)](../../_images/fig511.png) **Fig. 5.** Capacity groups tab. ### Metrics | **Metric** | **Description** | | --- | --- | | **Total Failed Calls** | Indicates the total number of failed calls during the selected timeframe. Failures may occur due to capacity limits being reached or incorrect configuration. | | **Concurrent Calls** | Displays the number of simultaneous calls over time. This includes two types: - **Shared**: Calls utilizing shared capacity. - **Metered**: Calls billed or allocated per channel or unit. Data is sampled at one-minute intervals, providing granular visibility into usage patterns. | | **Capacity Exceeded** | Shows the number of capacity breach events where the defined channel limit was surpassed during the selected timeframe. A non-zero value indicates that the current capacity configuration may be insufficient for peak traffic periods. | ### Available Filters | **Filter** | **Description** | | --- | --- | | **Timeframe** | Filters the data by the selected period. Options include 24 hours, 7 days, 30 days, 60 days, and 90 days. | | **Capacity Group** | Allows filtering by a specific capacity group. Only data associated with the selected group will be displayed in the charts. | On this page