# Identities An identity contains the end-user's personal or business information, along with uploaded proof documents. This information is used to meet the regulatory requirements for various services. **Identity Hierarchy** Learn how identities are prioritized for different services. [Identity Hierarchy](#user-panel-identities-hierarchy) **Create a New Identity** Follow a step-by-step guide to create a new Personal or Business identity. [Create a New Identity](#create-new-identity) **Edit an Identity** Modify the details of an existing identity. [Edit Identity](#edit-an-identity) **Delete an Identity** Permanently remove an identity that is no longer in use. [Delete Identity](#delete-an-identity) --- ## Identity Hierarchy The identity hierarchy is a ranking system that determines which identity takes precedence when it is assigned to a specific service. While identities can be reused, it is important to note that once an identity is used to activate a service, it should be used for subsequent service activations for the same number to ensure consistency. The priority is ranked as follows, from highest (1) to lowest (3): > 1. Number Registration Identity > 2. A2P Campaign Identity, Emergency Calling Identity, CNAM Identity > 3. Porting Identity The assigned identity for a number is displayed in the [Identity column](../phone-numbers/my-numbers/my-numbers-reference.html#my-numbers-reference-end-user-details) of the **Phone Numbers > My Numbers** section. Note - A2P Campaigns can only be registered with a **Business** identity. - If a number registration is pending, that identity cannot be assigned to other services (A2P, Emergency, CNAM) until it is approved. --- ## Create a New Identity Follow the steps below to create a new identity in the DIDWW User Panel. ### Step 1: Add New Identity > 1. Go to the **Identities & Addresses** section > 2. Click the **Add New Identity** button. [![The Identities & Addresses main page.](../_images/main_identities_page.png)](../_images/main_identities_page.png) **Fig. 1** The Identities & Addresses main page. ### Step 2: Check Requirements by Service Type For the most efficient workflow, start by checking the requirements for your use case on the **New Identity** page. This ensures you have the correct documents and information before proceeding. > 1. Use the **Requirements** checker on the right side of the page. > 2. Select the service **Type** (e.g., Registration, Porting, A2P Campaigns, or Emergency Calling) and the target **Country** (e.g., Belgium). > 3. Review the displayed list of required documents and details. If any downloadable forms are provided, download them, complete as instructed, and upload them as part of the submission. Note Each requirement type corresponds to a specific use case: > - **Registration** - Submit documents needed to register a DID number's end-user. > - **Porting** - Provide details to create a porting request from another provider to DIDWW. > - **A2P Campaigns** - Required to register and enable SMS delivery via Long Code or Alphanumeric Sender ID for A2P messaging services. > - **Emergency Calling** - Required to register and enable emergency calling services for your DID number. [![Using the requirements checker tool.](../_images/requirements.png)](../_images/requirements.png) **Fig. 2** Checking registration requirements for Belgium. ### Step 3: Enter Identity Details and Upload Documents Important - Providing incorrect or insufficient documents may result in a delayed or declined registration process. - All file content is encrypted with AES‑256‑CBC and stored on our servers. Only authorized parties can decrypt it using private keys stored in a Hardware Security Module (HSM). - The maximum upload file size `is 20 MB`. The supported file formats `.pdf`, `.jpg`, `.png`. After reviewing the requirements, fill in the **Step 1: Identity** details and upload the required documents. 1. Based on the requirements, choose the appropriate identity **Type**: **Personal** or **Business**. [![Selecting the identity type.](../_images/select_identity_type.png)](../_images/select_identity_type.png) **Fig. 3** Selecting the identity type. 2. Fill in all required fields and upload documents by clicking **Add New** in the **Proofs** and if required **Supporting Documents** sections. **Personal** **Identity Details** | Field | Description | | --- | --- | | First Name | The individual's legal first name. | | Last Name | The individual's legal last name. | | Phone number | A valid contact phone number. | | Contact email | A valid contact email address. | | Personal TAX ID | The individual's personal tax identification number. | | ID number | The number from an official identification document. | | Country of residence | The country where the individual currently resides. | | Place of Birth | The individual's place of birth. | | Birth date | The individual's date of birth. | | Description | A friendly name to help you identify this record. | **Documents** | Field | Description | | --- | --- | | Proofs | Click **Add New** to upload required documents verifying the identity or business. Accepted types include: - `Driver's License` - `National ID` - `Passport` - `Residence Permit` - `Visa` - `Other` | | Supporting Documents | Upload any additional required files (e.g., regional forms). Download them from the **Requirements** section. | **Business** **Company Details** | Field | Description | | --- | --- | | Company Name | The full legal name of the business. | | Company registration number | The official registration number of the business. | | VAT/TAX number | The Value Added Tax or other official tax number. | | Country of incorporation | The country where the business is legally registered. | | Company website | The official website for the business. | | Description | A friendly name to help you identify this record. | **Representative's Details** | Field | Description | | --- | --- | | First Name | The representative's legal first name. | | Last Name | The representative's legal last name. | | Phone number | A valid contact phone number for the representative. | | Contact email | A valid contact email address for the representative. | | Representative's TAX ID | The representative's personal tax identification number. | | ID number | The representative's number from an official identification document. | | Place of Birth | The representative's place of birth. | | Birth date | The representative's date of birth. | **Documents** | Field | Description | | --- | --- | | Proofs | Click **Add New** to upload required documents verifying the identity or business. Accepted types include: - `Business Registration Certificate / Incorporation Certificate` - `Trade License` - `Excerpt from the commercial register` - `Passport` (of the representative) - `Driver's License` (of the representative) - `National ID` (of the representative) - `Other` | | Supporting Documents | Upload any additional required files (e.g., regional forms). Download them from the **Requirements** section. | ### Step 4: Validate Identity Details and Continue After entering your identity information, click **Validate** to check your identity input against the selected requirements. If all required fields are complete and correct, click **Continue** to proceed to the next step. Note When you click **Validate**, any missing required information will be shown in a highlighted red text. Because the address form has not been completed yet, related fields may also show as incomplete. It is recommended to validate identity details before proceeding to the next step. ### Step 5: Enter Address Details and Upload Documents In the **Step 2: Address** form, fill in the address details and upload the required proof documents. > | Field | Description | > | --- | --- | > | Add address later | Toggle to skip this step and finalize the identity creation without an address. Note You can add an address to the identity later. | > | Country | The country of the address. | > | City | The city of the address. | > | Postal code | The postal or ZIP code. | > | Address | The street name and number. | > | State/Province/Region | The state, province, or region. | > | Description | A friendly name to help you identify this address. | > | Proofs | Click **Add New** to select a proof type and upload the document. Available proof types include: - `Copy of Phone Bill` - `Utility Bill` - `Rental Receipt` - `Other` | ### Step 6: Validate and Submit After entering both identity and address information, click **Validate** to confirm everything is complete. The green **Valid** text will appear in the requirements section if all required information has been provided correctly. Click **Submit** to finalize and create your identity and address. [![Validating identity and address requirements before submission](../_images/validate-and-submit.png)](../_images/validate-and-submit.png) **Fig. 4** Validating identity and address requirements before submission --- ## Edit Identity 1. Navigate to the **Identities & Addresses > Identities** tab. 2. Find the identity you wish to update and click the actions ![Actions button](../_images/three_dots_action_button1.png) button on the right. 3. Select **Edit** from the dropdown menu to open the edit identity window. 4. Make your changes and click **Submit** to apply the changes. [![Edit button.](../_images/edit1.png)](../_images/edit1.png) **Fig. 5** Edit button. --- ## Delete Identity Important An identity cannot be deleted if it is currently assigned to any active services. This action cannot be undone. 1. Navigate to the **Identities & Addresses** section and select the **Identities** tab. 2. Find the identity you wish to remove and click the actions ![Actions button](../_images/three_dots_action_button1.png) button on the right. 3. Select **Delete** from the dropdown menu. 4. A confirmation pop-up will appear. Click **Delete** to permanently delete the identity. > [![Delete button.](../_images/delete1.png)](../_images/delete1.png) > > > **Fig. 6** Delete button. On this page