# Addresses

The Addresses section allows you to create and manage verified physical address records. These addresses are then linked
to your identities to meet the regulatory requirements for various services.

**Create a New Address**

Learn the two ways to add a new address to your account.

[Create a New Address](#create-new-address)

**Edit an Address**

Modify the details or proof documents for an existing address.

[Edit Address](#edit-an-address)

**Delete an Address**

Permanently remove an address that is no longer in use.

[Delete Address](#delete-an-address)

---

## Create a New Address

Use the **Addresses** tab in **Identities & Addresses** to add one or more addresses to an existing identity. You can
also create a new address first and assign it to an identity during Step 2 of the identity creation wizard, either by
selecting an existing identity or adding a new one.

### Step 1: Add New Address

> 1. Go to **Identities & Addresses**.
> 2. Select the **Addresses** tab.
> 3. Click the **Add New Address** button.

[![Add New Address Button.](../_images/add_new_address.png)](../_images/add_new_address.png)


**Fig. 1** Add New Address Button.

### Step 2: Check Requirements by Service Type

For the most efficient workflow, start by checking the requirements for your use case on the **New Identity** page. This
ensures you have the correct documents and information before proceeding.

> 1. Use the **Requirements** checker on the right side of the page.
> 2. Select the service **Type** (e.g., Registration, Porting, A2P Campaigns, or Emergency Calling) and the target **Country** (e.g., Belgium).
> 3. Review the displayed list of required documents and details. If any downloadable forms are provided, download them, complete as instructed, and upload them as part of the submission.

Note

Each requirement type corresponds to a specific use case:

> - **Registration** - Submit documents needed to register a DID number's end-user.
> - **Porting** - Provide details to create a porting request from another provider to DIDWW.
> - **A2P Campaigns** - Required to register and enable SMS delivery via Long Code or Alphanumeric Sender ID for A2P messaging services.
> - **Emergency Calling** - Required to register and enable emergency calling services for your DID number.

[![Using the requirements checker tool.](../_images/requirements.png)](../_images/requirements.png)


**Fig. 2** Checking registration requirements for Belgium.

### Step 3: Enter Address Details and Upload Documents

Important

- Providing incorrect or insufficient documents may result in a delayed or declined registration process.
- All file content is encrypted with AES‑256‑CBC and stored on our servers. Only authorized parties can decrypt it using private keys stored in a Hardware Security Module (HSM).
- The maximum upload file size `is 20 MB`. The supported file formats `.pdf`, `.jpg`, `.png`.

After reviewing the requirements, fill in the Step 1: Address details and upload the required documents.

[![The New Address form showing Step 1.](../_images/new_address_form_step1.png)](../_images/new_address_form_step1.png)


**Fig. 3** The New Address form.

| Field | Description |
| --- | --- |
| Country | The country of the address. |
| City | The city of the address. |
| Postal code | The postal or ZIP code. |
| Address | The street name and number. |
| State/Province/Region | The state, province, or region. |
| Description | A friendly name to help you identify this address. |
| Proofs | Click **Add New** to select a proof type and upload the document. Available proof types include:   - `Copy of Phone Bill` - `Utility Bill` - `Rental Receipt` - `Other` |

### Step 4: Select or Add New Identity

**Select identity**

Select this option to assign the new address to an **existing identity** by selecting it from the list.

[![Selecting an existing identity to assign to a new address.](../_images/select_identity_for_address.png)](../_images/select_identity_for_address.png)


**Fig. 4** The Select identity tab.


**Add new identity**

Select this option to create a new identity together with the address. Fill in the identity details and upload the
required documents.

Note

For field descriptions and guidance, see the [Step 3: Enter Identity Details and Upload
Documents](identities.html#user-panel-identities-enter-details-step3).

[![Creating a new identity to assign to a new address.](../_images/add_new_identity_for_address.png)](../_images/add_new_identity_for_address.png)


**Fig. 5** The Add new identity tab.

### Step 5: Submit Address

Click **Submit** to assign the address to an existing identity or to create a new identity with the address.

---

## Edit Address

> 1. Navigate to the **Identities & Addresses > Addresses** tab.
> 2. Find the address you wish to update and click the actions ![Actions button](../_images/three_dots_action_button1.png) button on the right, then select **Edit**.
> 3. In the **Edit Address** window, make the required changes.
> 4. Click **Submit** to apply the changes.
>
>    [![Editing an address.](../_images/edit3.png)](../_images/edit3.png)
>
>
>    **Fig. 6** Edit Address Button.

---

## Delete Address

> 1. Navigate to the **Identities & Addresses > Addresses** tab.
> 2. Find the address you wish to remove and click the actions ![Actions button](../_images/three_dots_action_button1.png) button on the right, then select **Delete**.
> 3. A confirmation pop-up will appear. Click **Delete** to permanently remove the address.
>
>    [![Delete Address Button.](../_images/delete3.png)](../_images/delete3.png)
>
>
>    **Fig. 7** Delete Address Button.

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